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July 2025 by Taylor Weathers
Vincent was so helpful and patient with us today. We cannot thank him enough for his customer service and kindness!
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June 2025 by Valerie Gibbons
It should not take 3 hours to get 2 phones.
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May 2025 by Jonathan Barkins
They made me feel welcomed from when I first entered the store and gave me excellent service I couldn't have asked for better help
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April 2025 by MigoGang100%
Store highly recommended ,
Friendly Manager and staff member ready to help
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March 2025 by Derrick Dotson
Came here with a simple issue and they couldn't pull it off. Very poor service! Won't ever be back. Advise everybody to avoid this location.
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January 2025 by Once in a Blue Moon
I came in unable to get WiFi working and Jennifer fixed it quickly and just what I needed. Vicente is an ace getting around what you need on the web. Very satisfied!
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November 2024 by Ruth Ascencio
Tried to pay our bill and got told to leave because they were not able to help us also messed up our account and had to pay late fees
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October 2024 by Ines Flores
Rude staff. Avoid this location and make the trip to the one on the loop!
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June 2024 by Fanged Stratosphere
They sold my mom a defective wifi box and when we went to return it they couldn't take the device back and instead sent us to another Verizon store only for them unable to help. This has not been a good experience especially when we wanted to change providers.
Update: we finally got the help from Elsa who was very helpful.
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May 2024 by Strawberry
They sold my mom a defective wifi box and when we went to return it they couldn't take the device back and instead sent us to another Verizon store only for them unable to help. This has not been a good experience especially when we wanted to change providers.
Update: we finally got the help from Elsa who was very helpful.
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February 2024 by Doyle Morse Jr
Purchased phone from Russell Cellular 1 week ago. Had issues with accessing my photos. Went in to the store on Shiloh Rd and was told if I needed help it would be a $40 service charge for the young lady to help me out. I asked for the store manager's name Grace and the lady told me that was Russell Cellular policy to charge all customers a fee if they don't understand how to get an issue solved. Needless to say I will be making several professional formal complaints to Verizon Corporate until I get this issue resolved. In my opinion I would not recommend doing business with this distributor of Verizon products based upon poor customer service performance.
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October 2023 by Brandon Jennings
The staff was friendly, however, they did say we could not do the curb side, due to being short-staffed, which is fine - walked in and they had three people in a not busy at all store. Then the hours are listed on the door, and they start an hour late and don't show up on Sunday, apparently, although the Google hours and store-posted hours are on the window. They need to update their stuff, apparently.
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August 2023 by Little miss Universe
Store opens at 9am on Saturdays, it's 9:40am and no one is here
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August 2023 by Chris Romero
Apparently the manager, Josh, doesn't have a clue what he's doing
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March 2023 by Sail_down_the_river
Kolby Horton was very helpful, respectful, and honest when I came to him at Russell Cellular. I will definitely go back to him again!
