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June 2024 by Quint Balkcom
Beau was very professional, extremely patient, great service and explanation of contract and equipment.
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February 2024 by Kelcey Hardin
Gretel was so helpful & very knowledgeable. Knew exactly what was wrong with my phone and how to fix it!
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November 2023 by Jeffery Lawrence
The assistant manager I had an interaction with was very defensive and not wanting to help me. I work in retail so I understand customer service. I will not ever return to this location and am considering changing cellular providers after being with Verizon for over 11 years. I will be following up with corporate management and will then decide if I will do business with Verizon going further. I would not recommend this location period.
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November 2023 by A M Wheeles
I stopped at this store while traveling when one of my devices stopped working. An employee helped me with what I needed and got me back on my vacation with a working device. I can recommend this store.
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November 2023 by Jacqueline Daves
Sam was helpful and patient. He gave me options.Instead of just trying to sell me something.
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September 2023 by Johnny Brown
Customer service was great
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August 2023 by Allen H.
They lied about what the amount for trade in was then torn up a 40 screen protector before sending a email that they werent giveing the price agreed big monopoly company screwing the customers we need to start a class action aginst them i know im not the only one
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July 2023 by Amy Wiginton
Best location for customer service ?
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July 2023 by Carolann Bradford-Cotlow
Maribel was EXTREMELY EFFICIENT, Friendly and Professional! We were in and out of that location, with our problem solved quickly!
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July 2023 by Zack Paris
Great customer service.
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July 2023 by open minded sometimes
Helpful staff
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June 2023 by Rita Godfrey
Every time I go into the Broadway store, the employees are so knowledgeable and I get my questions answered. Definitely 5 star service!!
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June 2023 by Rita Portz
Every time I go into the Broadway store, the employees are so knowledgeable and I get my questions answered. Definitely 5 star service!!
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My phone choked and the young lady fixed it in about 30 seconds.Great job !!!!!
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March 2023 by Sharon V.
I was having a real hard time getting my Verizon number transferred to a an ATT phone that belonged to a deceased tenant. I had no idea what I was doing and have a real bad compression problem. But once I get it I got it. I had to go to this location a few times. Ms Jessica was very patience with me and made me feel like I was the only on there. I have to children to help me with this new technology. I went there twice and both times she educated me on want to do. She knew what she was doing and was great. I learned a lot from her. Thks Jessica from store 110 in Tyler Texas. All the bad reviews! You have to have years of experience you know all you need to know to work in this industry today. This young employees are learning as they go. They are trying to do it right. Today customers have to have patience with Associates. If you are impatience! Find the person who has the most experience at a location you are gong to. Just saying it as it is.
