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July 2025 by Charlie Nystel
10 months ago, when looking at the Tesla, I made the comment the staff is very nice. I want to update my review to say the staff isn’t just very nice, they are awesome!
I have had to bring my car in for tire replacement, tire rotation and I had to have a tire replacement for a flat. Each time these guys are just exceptionally kind. They really look out for you.
I could wax on about how great they are but don’t want to bore you. If all customer service was as good as these guys, people would be much happier everywhere.
It is always a pleasure doing business with them!
The staff is very nice. Not like your typical car salesman who wants to do a hard pitch.
They give you the car you want to test drive, tell you to come back in 30 min and then answer any questions you might have.
They follow up a day or two later by text to say thanks and tell you they are available if you have any questions.
And yes, I did end up buying one. I had been looking at cars for 2 months and have driven a multitude of makes, models and mfgs.
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July 2025 by Kirk Elmore
Did a test drive on a model Y the staff were very informative and accommodating. If you would like to do a test drive, you can go on the Tesla app and schedule a 48 hour test drive.
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July 2025 by N M
Just had the best customer service by Chris! He is so friendly and knowledgeable. Definitely a guy that should be running the whole operation. Thank you and we will definitely be back!
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June 2025 by Diego Flores
Professional staff.
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June 2025 by Jeff Thomas
Excellent Service. I had a flat that could not be repaired and needed the service center. The car was towed to the Tyler Service Center after it had closed. As soon as it opened I was given updates regarding my service and an eta on completion so I could make my way to the service center. It was going to be a contactless pickup but had to look around at the new Model Y and speak to a couple of associates. Everyone was very friendly and knowledgeable. I wish Elon would put a service center this great in my hometown. They had my car ready and cleaned looked as good as the day I picked it up new. Thank You Tyler Tesla for the Great Service experience.
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June 2025 by Beverly Wells
Victor was a great resource and very helpful!
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June 2025 by Tim Lindsey
Parker is great. Answers all of our many questions. We’ve been at this location several times.
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June 2025 by William Holman
Customer service was great and scheduled service appointment was quick and easy. They were finished resolving my issue before I got back from test driving a different model than I own. Keep up the good work.
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June 2025 by Des C
You would think this dealership would take pride in their work being among few Tesla dealers in ETX, but that’s unfortunately not the case. We purchased a new vehicle to be delivered here and there’s absolutely zero attention to detail from the employees at the store. Lack of communicating delivery changes, zero accountability, they couldn’t be bothered so much to walk out and look over the vehicle. I’ve seen hundreds of Teslas with temporary plates, don’t expect that from this dealership. You get a piece of paper taped to the back windshield.
Wouldn’t recommend this location.
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May 2024 by Art G.
Always a great experience
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April 2024 by R. chambers
Friendly knowledgeable Staff always Super helpful in your time of need.
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April 2024 by Cole Moran
Nice people
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March 2024 by Stirilm
Horrendous service. Was supposed to take delivery today and at the last minute they call and say there's an issue with my insurance not having the Vin of the car. They then tell me I can't get the car for a few more days because it takes nearly 2 days for them to register the insurance for the Tesla; every dealership I've ever shopped at has the car insured in an hour or so and you're on the road driving. I've been without a car for 3 months waiting on this delivery and the guy on the phone was useless. Especially for something they had nearly a month to catch and fix.
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January 2024 by Kraig Dekoker
Parker Case is super helpful. He and Tesla made my car buying experience smooth and easy. Would definitely do business again.
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October 2023 by Katy Schurman
Thanks to the guys at Tesla for taking care of me and my car this week. They went the extra mile and were helpful in understanding our situation. Shout out to Chris…you rock! I really appreciate your customer service and support.
