The Sam's Club Hearing Aid Center in Tyler offers a variety of hearing solutions to help customers with hearing loss. They provide personal sound amplification devices, hearing aids, and accessories to keep hearing aids functioning. Customers can find an affordable selection of hearing aids to help them reconnect with the sounds around them. While the pickup service has received some criticism, with issues like the app not working and long hold times when calling the store, the manager Mary Ann worked hard to resolve these problems. Customers have praised her efforts, noting that Sam's Club needs more employees like her who are willing to go above and beyond. Customers have also had positive experiences at the Tyler location. The manager Sandy and customer service associate Meagan were described as "very pleasant to deal with" and went "over and above normalcy" to assist customers. Similarly, the auto and tire shop crew, especially Kelly, were helpful and accommodating even when a customer didn't have the necessary paperwork. Overall, the Sam's Club Hearing Aid Center in Tyler seems to provide a mix of services, with room for improvement in certain areas, but with staff who are dedicated to providing good customer service.
Do not hesitate to save money and go see Abby! Best customer service and knowledge of your hearing aid needs!
June 2024
Abby is the hearing department is Awesome. She has helped me for six years now. I travel and Abby mails me supplies for my hearing aids. Highly recommend this Sam's Club.
September 2022
The pick up service is a mess. App doesn't work, you try to call the store and wait for 30 minutes on hold just for them to hang up. BUT Mary Ann, the manager did everything she could to fix the situation. Get bad for her. Working her tail off. Sam's needs to hire more people like her.
