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July 2023 by Ashley Tatum
Hannah is amazing here! She always goes above and beyond to make sure my experience is great and I don’t have hold ups getting my medications. Sams pharmacy also offers the best Rx pricing I have found in Tyler so far!
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May 2023 by Nini J.
Only been to this location twice and first thoughts. I'll keep driving to the one I'm used to over an hour away. They tried to overcharge me for an item and they harassed me about not scanning one of my items. I had 15 items my buggy and 15 items on my receipt so common sense. What did you not scan? They really treated me like I was trying to steal something. In fact, I was the victim. After going back and forth it was discovered that one of the items missed scanned and they were overcharging me. So who was trying to steal from who!!!!If you survive walking through the parking lot and actually get to their store, you should be greeted with kindness. If I have the decency to say hello to you have the decency to say hello back to me. The employees look miserable.
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March 2023 by Connie Mercer
Very nice people. Took very good care of me
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January 2023 by Tinka C.
I have been a member of Sam's Club for many years. I decided I needed hearing aids and made an appointment. I had the one hour test and was informed I needed hearing aids as I suspected. The hearing specialist showed me two levels of hearing aids and said she would not disclose which was which so I could decide for myself. The first, 128 channels, blocked out outside noise effectively for $4,378.99. The other when she put it on, was so statically that I could not walk out the testing room for $2799.00. I then said I needed a second opinion. Since I still had a Costco membership, I got an appointment for their hearing test. After the test, the technician recommended for me (they carry five brands; not just one) a Phillips aid which I tried and it was very effective at blocking outside noise. The cost: $1,600. The drive of 77 miles to Rockwell to the Costco was well worth the trip, over $2,500.00. When I get the hearing aids, they can be adjusted remotely through my Iphone.
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September 2022 by Seth D.
The pick up service is a mess. App doesn't work, you try to call the store and wait for 30 minutes on hold just for them to hang up. BUT Mary Ann, the manager did everything she could to fix the situation. Get bad for her. Working her tail off. Sam's needs to hire more people like her.
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August 2022 by Steve G.
Terrible service. I'm standing in a line 8 customers deep waiting to return something. You think anyone gives a damn No. if Costco ever comes to Tyler this store will go right out of business. Terrible
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July 2022 by James Smiley
Awesome
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July 2022 by Cheryl C.
Had a great experience with the whole crew who work's in Sam's Club auto & tire shop. I hadn't brought my paperwork, but they were still trying to help we out. I mostly work with Kelly, thank you Kelly! Think you to all the crew!
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June 2022 by Zack T.
I hate shopping at this Sams, the only thing it has going for it is that it isn't the longview Sams. I hate being asked for my Sams card every time I walk in the door and the door greeters assuming you are riff raff trying to sneak into the store, you can't even check out without a card the need to show it to walk in is over the top. After shopping today I went to go by to get a slice of pizza for me and my wife. My wife is pescatarian (she doesn't eat meat except fish). They didnt have any cheese pizza in the warmer, no problem, Ill just wait. When I ordered the slice of cheese pizza the lady told me they were done making cheese pizza today and wouldn't be making any more. They were still making pizza, they just decided to not make any more cheese. I will never understand the constant bad decisions this Sams club makes.
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June 2022 by Kathy S.
I paid for my membership online and received purchases made on line. Went in to the store today to get my card and the Service Desk was not helpful. I had to ask them for a number to call as they could not pull up info more than 30 days prior. Thirty plus minutes was spent on the phone with their customer support. I read them order numbers and provide them info from my VISA card payment. After 45 mins of NO SERVICE I hung up and walked out. Called my Citi VISA and filed a dispute for the charges made for a paid for membership. So long Sam's Club. You have NO customer service. I will stay with Costco and spend our money there. The woman helping me at customer service didn't offer me additional options. I had to request and then she has an attitude. Just that contact would keep me from coming back. You work in service. Smile. Be pleasant. Try to be helpful. Offer options.
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June 2022 by Josh E.
Signed up and they failed to mention that they are out of membership cards until after we pay for the membership. Still out of cards a week later and a huge line at customer service. To get gas on my lunch break I had to sign up for an app that works maybe 1 out of 10 times and put my credit card info in. Took most of my lunch hour to fill up with gas. Terrible service. Costco blows this place out of the water.
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February 2022 by Barbara D.
First, I agree a Costco would be nice in the TYLER area; but we're still going to get the same dismal level of customer service from these local employees. My car needed two tires, so we went to Sam's online and ordered them. The online mechanism told us that the Tigers were immediately ready to be mounted, so my husband called the store and was told no, they had our order but they would call us within three to five days when the tires arrived. OK. So 3 to 5 days goes by and no call, so we dial up the tire department and are told that the tires are on backorder and they don't know when they're going to come in. My husband drives over to Bill Day tire and immediately gets two brand new tires put on my car. He then took his truck down to Bill Day tire and bought four brand new tires for his truck. We spent about $3000 that day somewhere else because Sam's cannot deliver. We may have just renewed our membership for the last time.
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November 2021 by Randall Zandstra
sam's has the product and prices that attract quality, thrify shoppers.
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August 2021 by W C.
This is the worst experience we ever had in sams. We can't get a physical card causing to 70+ people to use phone app to enter store. Then you have to log in to their wifi. Stand in line to check out then stand in line to get out. Attempted to get fuel and scan on phone did not work. Had to go to little building to get attendant to use her card. We are going to renew Costco account. Much better store. I wouldn't recommend Tyler Sams to anyone.
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June 2021 by Ruby O.
I loove shopping at Sams, great prices and food quality is great. Their employees not really well some of them. Especially the girl that is checking the self check out cashiers she was soo rude and not just with me with everyone. Short hispanic girl with a "ombré" hair really rude!
