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February 2024 by Irene
Quick and easy. Good information
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January 2024 by Jeffrey Olver
Service is a little pricey compared to some others, but they communicated well and worked with me. My only gripe is my original appointment could not be honored because there was only a tire guy working that day, and I only found out when I arrived.
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January 2024 by Tony Ruffin
Great Staff!!!!
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January 2024 by Hossein Mohit
I was really satisfied with all services I had there as quickest time as passible.Aziz, Lax, Jay are really great guys to work with.Thank You
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January 2024 by Nita Froderman
Great, quick service today! Thank you for helping us fix a tire!!
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January 2024 by Christopher Benefield
Work was not completed on time
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January 2024 by Gary Beck Dallaghan
These guys are great. Efficient. Honest. Glad we take our truck there.
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December 2023 by Jack Johnson
The service was not only great but the customer service was second to none with excellent communication skills that show genuine concern for the customer.
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December 2023 by Demetria Mayes
Everyone was helpful and nice
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December 2023 by Anita Hall
Great customer service and prices
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November 2023 by Gabrielle Gillam
I would not recommend this location at all!I brought my car in when the engine light came on. I paid almost $2,000 in getting it fixed. I drove off and a few days later it came back on again. I called and told them and took my car back in. They kept my car for almost a week to tell me that nothing was wrong with it and that it was a recall and to drive with the check engine light on. Something about that didn’t seem right so I went to the dealership and they told me that there is no recall for my car. I then went to take it to pep boys again and same thing they said it was just a recall and to keep driving it. So I drove it for a few more weeks and then it started to make a weird noise. I then again took it to Pep boys to get looked at and this time they told they couldn’t tell me what was wrong and it needed to be taken to a specialized mechanic. I did that and was told that my engine was about to go out cause the problem was never fixed and I continued to drive it like Pep boys told me to. I called Pep boys asking for a refund since they never fixed the problem in my car and a manger agreed to start that process. Then a few weeks went by and I heard nothing so I called back and was told that manager no longer works there and the new manager told me he will not be reaching out to corporate to issue the refund as it is not going to get approved. I honestly would not recommend anyone to this location and wish I wouldn’t haven taken my car there in the first place.
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November 2023 by Nicolas Austin
Thanks to Aziz at the front desk for checking me in and getting me situated. He provided excellent customer service and told me everything I needed to know on how to get my check engine light off. Also thanks to Chris, the Pep Boys mechanic, who looks at my car and gave me a thorough diagnostic on my vehicle. It’s really hard to find a good mechanic shop in this world, and Pep Boys in Tyler (TX) was the best mechanic shop I been to in a long time. They get the job done and take care of you. Thanks again guys. Also, lastly thanks to LAX, the Pep Boys associate I talked to over the phone. He was very helpful as well! I’ll definitely be back again in the future if I have another problem with my car.
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November 2023 by Cody Dukes
Assistant Manager was awesome.He got the truck in the bay and worked with us since we still had 800 miles left to go on our trip. Tech was super slow and did everything but work on the truck. All we needed was 2 new tires. The truck sat in the bay for almost 2 hours and the mechanic probably got his steps on his Fitbit. Lol He probably walked a mile back forth from the front office to the truck stopping and talking to everyone along his path and probably 250 trips to the toolboxes.
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November 2023 by Andretta White
Be careful with the services you recieved here. I return within 10 minutes of pucking up my vehicle the reading indicated tire issues. Upon return service guy Jason aired all four tires up and told me that I had to drive it a while for tire notification be reset. That didn't happened. Return next day car breaks was making a gushing and grinding sounds that even trying stopped the vehicle was a problem. I made it there trying to avoid hitting anyone. The manager Ekin and the other mechanic was so concerned that I could lost my life because the mechanic Jason failed to screw all that was needed to secured my tires. I am very appreciative for the manager and the mechanic that worked on Wednesday morning opened up on time and I could see and examine my car on site. These two guy's needed be honored for acknowledgment and correcting the problems that was done the day before. Both men were very professional that I felt that I wasn't going be taken advantage and I was getting the problems resolved.
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October 2023 by Missy Moore
At first I gave a good rating but then when I ended up having 2 different tires in which 3 are the same brand but all same size tire. I was told the truck would deliver end of the week and my fourth tire that I had already paid for would come in so I went by there on the following Monday but the truck didn't come in but would be there that day. They had all my information and was suppose to call me never heard from them. So needless to say I will not be going back to Pep Boys at all. Very disappointed at this point.