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February 2024 by Nikki
Barbara deceived us on the time frame for the doors we ordered. She stated a 4 week install and changed that time frame the week before the doors were set to be installed with claims that “she never said that”. She did not provide an alternative date for them to be installed. She is not answering our phone calls at this time.
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October 2023 by jim rohr
This one very well run organization . The owner Dennis heard our problem and was very eager to come to our needs . His men were excellent people and come to our rescue. We will always call Barbara and Dennis when we need repairs or replacements .
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September 2022 by Jeff Ayers
They no show me! Not happy will use them! Out source contractor! Did even call me on why! Found a back up that did the job Hollywood Door of Tyler Inc. *****
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April 2022 by Marcus Stokke
Second time using this company. Customer service is top notch, fair prices, and quick response and they show up when they say they will. Highly recommend them!
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February 2022 by Tony Miller
Top notch garage door company. Honest dependable people highly recommend.
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July 2021 by Michele Hammack
Wonderful staff and great quality products.and installation
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June 2021 by Clint Liles
Time for a new garage door....Keith is the man to see...he might even have a deer hunting story for you...and his wife sometimes out does him deer hunting....good employees with positive attitudes here
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April 2021 by Randall Glaske
Have used them for many, many years. Friendly and knowledgeable.
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February 2021 by Lindsey Long
Had a new spring placed on our garage door by the company, then 6 months later the door failed and came crashing down, called them to see if they could come out to take a look at the door. Was never told it would cost anything for them to come out and look at it. Then after the employee adjusted the tension on the spring we were given bill for service before even discussing that we would be charged for the repair of their installation which was only 6 months ago. Was told they only offer a 1 month warranty for their parts. We will not be using their services again.
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December 2020 by Kathleen Masenburge
Another great family owned business !!!
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November 2020 by Robert Graham
Great company. My garage door looks great! Fixed my garage door the same day I called. Very friendly customer service.
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September 2020 by SANDRA DUKE
I can’t say enough good things about the quality of workers that was sent to my home!!! They were so professional and did such a Great job installing our garage doors on my home and shop, including a garage door opener. It’s such a relief to have someone come in to do a job and it be done right the first time!!! I’ve had such terrible luck with contractors in the past and this was such a Wonderful experience.
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September 2020 by Mia Dallas
Many thanks for the rapid response!
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July 2020 by Bob's Distributing Inc.
We have been working with Overhead Door Systems Inc for quite some time and have enjoyed the business relationship that has been developed over the years. Top to bottom this company is there for the customer. Don't hesitate to give them a call!
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January 2020 by Matt H.
Ordered 3 new garage doors 23 Oct 2019. Paid a deposit of 50% up front. Was told verbally and in email 5-6 week for delivery. We waited for their call. On week 7 (12 Dec) I called and asked about my doors. I spoke with Lavaughn Thompson. She is the lady that sold us the doors also. She acted like she did not know me. Nor did she seem to have any idea on my order. She said to hang on a minute and she check on our order. She came back and said that the distribution center was behind. She will check on it and call me back. The following day she called me back (13 Dec). She stated that my doors should be on the truck Wednesday the 18th of Dec 2019. If they were on the truck she would call and schedule an install date. As you guested no call. I went to their office today 19 Dec. Now 8 weeks from my order date. I explained to them that I was upset about their lack of attention and dissemination of information on my doors. I feel a company should say what they do and then do what they say. All she Lavaughn Thompson said is she was sorry. I then spoke to a gentlemen by the name of Dennis. Not sure who he is. He seems to be in charge though. He told me that it was not 8 Weeks since my order. That just pissed me off more. He said he would check and then he went to take a look and never brought that subject up again. He said that two of my three doors were at his shop. He can have them installed tomorrow 20 Dec. I told him that I feel it is better to install all of them at the same time. He said that he would prefer to get the two installed and behind us. So I changed my plans for 20 Dec and reluctantly agreed. So their lack of concern on following up on my order will cause me to be at home twice for their install. At this point I have considered cancelling the order. However it will take a longer time now to order the doors through someone else. I hope their install goes better then their office staff has performed. I will follow up with this review after they install two of my three doors on the 20th of Dec. At this point I WOULD NOT recommend this company. We will see how it goes... 20 Dec the install crewed showed up as promised. They had all three of my doors. They got my third door from Terrell. It had been shipped to the wrong company. They did a fantastic job on the install. However I have one panel on one of my doors that is the wrong style. I have another panel that has a small dent. I then have a third panel that has a small scratch on it. I sent the office an email after the install team finished. I am waiting on their reply... So on 23 Dec they called me. They told me that they would order replacement panels. They said they would not tell me how long it should be. They then laughed at their comment. 30 Jan. I received a call this morning from Overhead door. They said that they have my replacement panels. They would be out to install them today.
