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August 2024 by Col H
I just had my second windshield replaced within the last year by Moose Auto Glass and I couldn’t be more satisfied. Jennifer and the entire Moose team are the most courteous, customer-oriented people anywhere and they install a top quality product in a very timely manner.
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August 2024 by angela Jenkins (doodlebug)
I went to moose to have the glass window on my mini Cooper convertible reinstalled. Everyone told me it couldn't be reinstalled that I'll need a new top ?
I just got my car back, it looks grrr8!!!!! It got put to the test today due to the rain, everything is dry ??
My mini is perfect!!! THANK YOU SO MUCH
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August 2024 by P Martin
Awesome customer service. I drove from Dallas to Tyler for a windshield replacement. I hope I don’t have to return, but if needed, this company is my go to!
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August 2024 by Jarrod Butler
Always great service at Moose.
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August 2024 by Chris Smoot
Very busy place. Unfortunately they were not able to figure out the issue with my vehicle leaking water inside but the staff was very friendly.
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July 2024 by Russell Galloway
This was our first time using Moose auto glass, on the recommendation of a family member. What started out as a frustrating chain of events (no fault of Moose), turned into an affirmation that there are still good people who run (family owned) businesses that care about the customer. Thank you Brandon for going the extra mile. I’ll definitely use them again.
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July 2024 by Jessica Stewart
I always use Moose for my window tint but recently had a windshield replaced there. Jennifer handled the insurance claim for me and ordered my windshield right away. They did a fantastic job, as always, and are were accommodating. Jennifer is the definition of great customer service! 10/10 recommend Moose! I’m a customer for life!
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July 2024 by Long Ly
Moose Auto Glass is a great place. Brandon and Team are very knowledgeable and care about their customers. Techs are quick and efficient. Highly recommend Moose Auto Glass.
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July 2024 by Nancy Martinez
I had an unfortunate experience at Moose Auto Glass a couple of weeks ago. My boss frequently sends business their way without regard for timing, so I was sent to fix a chip in a windshield and arrived at 4:30 PM. The woman who assisted me was unkempt, visibly disappointed, and rude. She was initially about to refuse service, but a man, who I assume is the manager, intervened and told me they would take care of it. This seemed to anger her further, worsening her attitude.
Throughout my visit, it was clear the manager observed her rudeness and lack of professionalism, yet he did nothing to address it. This experience highlighted a significant issue: some companies need to adjust their operating hours to reflect not just their closing time but also the latest time they are willing to take on new customers. Moose Auto Glass should consider this to prevent similar negative experiences in the future.
UPDATE:
After my initial feedback, I am pleased to report that the owner promptly contacted me to address my concerns. I am hopeful that customer service will improve for everyone, ensuring equal and professional treatment. I trust that my concerns have been taken seriously.
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July 2024 by Darla Strickland
WOW very professional and fast. I was amazed how friendly they were. Thank you for taking good care of my car. Great Job
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June 2024 by Michael Mccormick
Best auto glass shop around. Seriously, I was just traveling the great State of Texas and ended up with a couple of chips in my windshield. Looked up a shop in Tyler, saw the 5- star reviews and gave it a shot. Once again why I love small towns. Great location, excellent service, quality work with amazing prices. Sooomuch better than anything I’ve run into in Dfw. As a matter of fact, if it happens again, I’m going to drive out for the repairs and go eat lunch at Loggins, then go get gelato at the state park Exxon and have a great day! Thanks Brandon! Seriously, that’s the managers name, a great guy!
Good job guys!
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June 2024 by Tiffany Koop
Great customer service, fast, and excellent work!
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June 2024 by Snuff Fischer
Moose auto glass were incredibly great to work with; they repaired my windshield after a hailstorm, and worked seamlessly with the dent repair place (Precise dent repair). They were so kind to speak with, and so accommodating of our schedules, and did an amazing job both replacing the windshield and adding a UV-blocking ceramic coating. Highly recommend!
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June 2024 by Ric s
Very efficient, and quick with my window repair. Also, very friendly staff.
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June 2024 by Mark “Yeti” Ellermann
Bailed me out on a bad day with a windshield replacement. Staff was extremely polite and helpful and honest with what was possible and times available.
