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December 2023 by Bobby T.
Was some kind of big deal today went to buy a bike looking around for 30 minutes at bikes not any one actually tried to help me check out everything I was thinking about going from one end of the shop to the other and never had any help with anything wow very good customer service
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November 2023 by Build4U
I have owned and ridden motorcycles, especially Harley-Davidsons, since the 70s and still ride my 03 roadking just turned 148k on it and I travel in construction a living. Plus, I rebuild shovelheads a couple of bikes a year. Harley got it right with its dealerships late 90s early 2000s now most are at best typical used car lots with no pricing on the bikes and sales staff that could not change the oil on a bike. This dealership is not that bad, but if you want a couple of oil filters for a 72 shovel, forget it, if your actually interested in a used bike, do not waste their time. Maybe because I rode my shovel in or was a bit old, not wearing Vans or whatever. Albeit if you want a new bike, they will fall all over you. Want anything else? These frat boys have no time for you. Want used, go Facebook marketplace. Hate these dealerships, reason one why my wife can not get me to buy new.
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November 2023 by William Austin
The staff are amazing and super knowledgeable! The experience I had there was the best I have ever had! Hands down the absolute best dealership, not only in East Texas but of the many I have been to the absolute best of them all!!
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September 2023 by Angelika Sharp
Love the service, friendly people, enjoying our new triglide.
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September 2023 by Joseph Owens
I like the people here, they don't irritate me at all. Actually they have been very very helpful to me in my worst time and I won't forget that
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July 2023 by Rod Bailey
Recently had a complete engine rebuild paid 100%for by my ESP. Was handed a bill for $1,916.05 for parts that were already paid for by the ESP..Not at all what l was told,that l would owe. The bill for the zipper repaired heads was $541.53. Lonnie told me in front of a witness that any upgraded parts,l would have to pay the difference between the upgraded part and the price of SE parts. I was charged the full price $1,477.55 ,not the difference in price for the parts that caused the damage. I want to pay what l actually owe not pay for what ESP already paid.
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June 2023 by tom s
great attitudes and attention to detail. i did not have an appointment and was in no rush, but they worked me in. they have good pricing and also did a complete inspection for a low fee. peace of mind for a bike owner. i'll be back again and again. everyone front to back very friendly also. parts dept/sales made me comfortable, just to hang out also.
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May 2023 by Mark Ardolino
Great bunch of people to do business with! Craig and Jason gave me a great deal on my brand new King of the Highway Thanks again
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May 2023 by Kevin Duncan
I felt welcomed into this dealership from the time I got there till the time I left. Everyone on their team had a smile and a readiness to help me with any questions I had! Great team! Great place!
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May 2023 by John Parish
One of the best experiences I've had. Sales team, finance team, shop guys, and even apparel. Every single one of them was great!! I'm absolutely loving my new bike!!
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April 2023 by Lori Martin
The team at Lone Star Harley are the best, they work together to get you on your own bike and treat you with the upmost respect. Shout out to Sondra, Brandon, Jason, Rick and Lance, yall are one hell of a crew. Thank you for helping make my dream come true.
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April 2023 by Jimmy G
Went looking for a tri glide the staff was awesome not pushing a sale or trying to convince to buy . Found something that caught my eye but would like to continue to shop if nothing better comes along this be the place I pick up the tri glide.
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February 2023 by Dark Star Gaming (seadogsrus)
Let me just start off by saying best work ethic and professionalism when dealing with a customer. I will say hands down the best people to do business with in East Texas. The Gentleman who assisted me were nothing but considerate with my request, and what I was looking for in my next motorcycle. Lone Star Harley Davidson offers a top tier customer experience and goes above and beyond. Being a VET they were more than willing to help me out with my newest purchase and to make sure I was happy! Thank you guys so much! 10/10 would recommend!
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February 2023 by Jason Bradford
Purchased my second bike yesterday from Lonestar Harley Davidson. Brandon made the buying process so easy and convenient for me. I was on a work conference in another state and then out of country, but Brandon stayed on top of it and was able to close the deal for me without me having to come in the store a spends hours. Everything was done over the phone or on text. With finance rates going crazy right now, Jason in finance went the extra mile and called HD directly and negotiated a much better rate than the initial offer! I was shocked at the new low rate!! To top it all off, the owner of the store actually delivered the bike to my house during the work day so I wouldn't have to drive to Tyler; I live in Nacogdoches! Not many people give this type of customer service anymore!!! I am extremely pleased and happy with my purchase of a Street Glide and the the offer for my trade was top dollar. These guys are doing it right! Thanks again to everyone involved with my purchase, I really appreciate it!
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January 2023 by James Reed
New owners have completely turned this place around. Staff is competent and kind. This is my new Harley Shop. Great job.
