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January 2024 by Sassii Sasssa
I was asked to go by and do a review so I did I was acknowledged by friendly faces and smiles immediately upon walking in the door they have beautiful sensual inspiring jewelry and now perfumes for men and women and the prices are reasonable based on the product I will go back as a paying customer I have my eye on a piece that's definitely gonna accentuate my skin color I highly recommend for someone looking for that one gift that shows exactly how you feel about that person????
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December 2023 by Macey Noelle
I have always enjoyed coming into the Kendra Scott store located in Tyler TX and I usually have a wonderful experience shopping there. The service has typically been great which made it a pleasant experience to shop there. However, I went into the store recently(During my birth month just to browse to see if I could find a piece I liked to use my discount)and I was dissatisfied with the customer service it was Dec. 14, 2023)Their employees seemed aloof and not very attentive to the customers. When I asked one of the workers for some assistance she was short and seemed irritated to be bothered with me. I noticed other customers seemed to be unhappy as well. The employees were just talking amongst themselves and we were not being attentive to the customers. I eventually, left after looking around for a little bit because the atmosphere was unpleasant. I love shopping at Kendra Scott. Maybe, it was just an off day for the shop because of the busy holiday season, but it was severely disappointing and underwhelming shopping there this time around.
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October 2023 by Jason Boyd (Linktreats)
Fun jewelry store with friendly helpful staff. They have a nice atmosphere and selection. There are options where you can customize your jewelry which is fun. They have a great birthday discount so make sure to sign up for that.
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October 2023 by Karla McCutcheon
I have had horrible experiences with this Kendra Scott store, so this is not a reflection of all Kendra Scott’s, just the one in Tyler.1. My daughter had a ring that tarnished very quickly. I took it up to exchange it because I was told they have a life time guarantee. The first time I was told they didn’t have her size in stock and they had to do an exact exchange. They said they would call at the next shipment. Not one call. Went back in a few months later, same story, still no call. Went again around the holidays, they literally told me they were too busy to deal with exchanges I would need to come back after the first of the year. Went back again, still no ring. I asked for a size up because they did have her size in stock. They said there was no way to do that because it had to be an exact exchange. I again asked them to call me when they got a shipment. Guess what. No call. I went to the Frisco store she was super sweet, checked her stock and said unfortunately all I have is one size up, would that work? I said absolutely. Thank You so much! In and out in 10-15 minutes.2. Went back today because some earrings I bought would not clasp, therefore I couldn’t wear them. I went in, explained what was wrong. She took them and walked to the register to show the other girl. Then came back and said we don’t have these at the store anymore, only online. The best we can do for you is offer you 15% off another purchase. Are you kidding me! These aren’t old earrings and I paid full price. There’s no way I’m buying more junk to replace them and certainly not from this store. I will however go back to the sweet girl at the Frisco store.Bottom line, I will shop else where. If I want Kendra Scott, it will not be from the Tyler location.
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September 2023 by Amber Bennett
First time buying something last week but wasn't the first time in. My first time in I didn't seem fully welcome but a Barbie event was getting setup- could have been that but man this time! Wow! Olivia was top notch. I strive to have team members like her on my team. She was welcoming, kind, never made me feel rush or pushed to buy something. She was friendly. Another girl working with her too was very welcoming and helpful too. I didn't catch her name though! I can say the energy was different this time around and already going back to order me another custom necklace!
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August 2023 by Christy V
I would give zero stars, it was my daughter's birthday and was extremely excited to try the Color Bar. The staff was horrible, no greeting, no excitement, no help and not even a Happy Birthday. My daughter is a HUGE Kendra Scott wearer and this store ruined my optimism. We will only order online from now on, the Tyler, Texas store is horrible in customer service. You are in sales, you should want us to spend money and want to be there, I couldn't wait to leave and if it wasn't my daughter's 17th birthday, we would have.
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July 2023 by Taylor Britten
Friendly sales associates and a lovely store.
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February 2023 by Andy Bishop
The customer service in this store is terrible, I drove in from Athens to shop for my wife's birthday. There were hardly any customers. No one asked whether I needed any help instead, they were all busy talking to one another. I thought Kendra Scott would be different especially something of better quality that won't tarnish, I had asked a worker what the jewelry was made of and I was told that it is costume jewelry… After being told that, I'll be purchasing my wife a present elsewhere!
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February 2023 by Caed Herrera
This store and employees are wonderful! From the first greeting til the packaging of my earrings, service was great. These girls show off their smiles and greeted me! Prices were very reasonable. Store was clean. Great place to shop!
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February 2023 by Nikki Baker
I walked around the store for a while without anyone greeting me, not knowing where to go for what I was looking for. The store wasn't particularly busy either. Because of the poor customer service, I ultimately left. I'm not coming back I’ll go elsewhere.
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February 2023 by Tanya DeCoste
Quality jewelry!
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February 2023 by Tena Jones (Explored and Conquered)
We participated in the Kendra gives back event and the managers and associates were super incredible to work with! They stayed in contact with me constantly answering every question we had and working with us in every way possible to ensure a successful event. We had such a great time with this event and the girls absolutely loved everything they purchased! Thank you so much for offering this to help out our After Prom Event to help our kiddos have a safe place to go after their prom! We will continue to shop in this new location and absolutely love the new set up!
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January 2023 by Matthew Hill
Horrible. I went in there with the intent to buy multiple items as gifts for my wife and daughter. Upon Entering after 10 minutes and walking around the store I was not greeted nor even looked at once by a single employee or manager. I’ll stick to buying Kendra at Dillard’s and Cole and Co.
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January 2023 by Trina D Currin
Always great Customer serviceAlways beautiful jewelry, except for the engraving Just can't say it very well,
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December 2022 by Tena Jones
We participated in the Kendra gives back event and the managers and associates were super incredible to work with! They stayed in contact with me constantly answering every question we had and working with us in every way possible to ensure a successful event. We had such a great time with this event and the girls absolutely loved everything they purchased! Thank you so much for offering this to help out our After Prom Event to help our kiddos have a safe place to go after their prom! We will continue to shop in this new location and absolutely love the new set up!
