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February 2024 by Brooke Y.
I'm not sure why there are so many negative reviews here. This new Joann location is one of the nicest I've ever seen. And it's in TYLER! Everything is bright and well-organized and the staff are super friendly, especially the manager (I assume?) who is always smiling, saying hello, and asking about your latest project. Joann has never been a super budget-friendly craft store, but you can't beat their selection for fabric, notions, jewelry-making, and other textile-based supplies. I'm so glad they're here.
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February 2024 by Kim Armstrong
Coupons & sale prices are tricky...online-only, in store-only, etc. While in the store I used the app to scan a barcode & check a price. When I checked out I discovered that the price shown was an on-line only price. WHAT? Also, in-store pickup of an online order is a strange process. I got a notification that my order was ready for pickup and I should click "On my Way". When I arrived at the store, I got a notification that I should go inside and pickup at the register. However, the store got a notice that I had arrived for a curbside pickup and someone was outside looking for me. Very strange.
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January 2024 by Puppy Alvin
Shop at your own risk? not returning
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January 2024 by Heather Durham
I went today 1-6-24 and had a wonderful experience with Josh! He has wonderful customer service and super knowledgeable after 23 years with the company!
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January 2024 by Genevieve Briars
The selection at this store is great, as well as the staff. They weren't very knowledgeable but were very friendly and helped me the best they could. Barbara was also very friendly.
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December 2023 by Mary “Portia”
Only giving 4 stars as their yarn section is bigger than normal, but they've shrunk it down some & are missing some of their crucial yarns, like their holiday yarns. It was really disappointing to see that they weren't even carrying it for this fall/winter season.
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November 2023 by Shelly Zucca
My favorite craft store. Staff is awesome.
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October 2023 by Betty Moore
Did not visit.
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September 2023 by Tracy Woods
I love this store. Yarn for days!
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July 2023 by Bruce Byers
This is the hidden treasure sort of place. Really well stocked, tons of stuff for work clothing or ducking ridiculous prices by getting jean material for patching, or padding for working in crawlspace. Different ideas for getting through projects. Line was around the block when people made their own covid masks.
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July 2023 by Linda Stevens
Great selection. Clean store. Great sale prices!
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June 2023 by Ethel M.
I just love this new store!! Lots to choose from. You can browse almost all day! So happy you are in Tyler!!
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June 2023 by Spencer “NinjaSpence21” Young
The store was very nice and clean. The associates were very helpful. Being from Louisiana and hearing stories how this store is amazing. I wish we had one back home.Updated with the new locationJust wow as from 5 years ago. Still as friendly and helpful as before. The new location is massive and very professional looking. 10/10
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June 2023 by Finnley Evans
Josh was am excellent associate today! Normally, I'm overwhelmed by craft stores but this one is very open, the aisles don't feel painfully cramped, and the staff is pleasant. I can't wait to come back to keep working on new projects!
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April 2023 by Amy Elizabeth Baldwin
I bought a few fat quarters. Then when I was leaving, I asked to speak to the manager.Took her outside of the front door and pointed out that the sidewalk needs to be painted or flattened out. With a ramp. I'm in a wheelchair, and I'm afraid I'll drive out of the store and off the sidewalk.She said that she would talk to her managers about it.
