-
April 2024 by Tiffany Carpenter
This Salon gets a1 star for the lies told and disregard of a customers request. I came by a few weeks ago, inquiring if the salon had any black stylist as we had found our last stylist, who we really loved here before. We were told that there were no black stylist there at first and then the girl turned around and said well there’s this person and this person. I called and tried to speak to a supervisor because it didn’t make sense as to why I was told no at first then yes. Either there was or there wasn’t and you don’t get to choose what someone prefers. Talking to the manger there was like talking to the wall as words fell on deaf ears and were disregarded and I was told the same that the job could still be done. Again, doesn’t matter what you want it matters what the customer wants and it was a simple question that required a simple answer. Since I was told that Janine was African-American I booked with her only to show up today and SURPRISE she is NOT! Not saying that stylist can’t do hair of all types, but I prefer what I prefer and I asked very pointedly and was lied to. If her hair doesn’t turn out the way I desire it, they will still expect money, when I very specifically asked. Will definitely never be coming back to the salon. Very unprofessional.
-
March 2024 by Lawson Crawford
Haircut was very terrible. Asked for a LIGHT perm only in the front and they majorly messed my hair up. Never would reccomend. There are plenty of better places to go in tyler
-
January 2024 by Vale Shia Mccuin
This was my daughter’s first visit to a salon she is 14 ,the experience was great .Kshay L was truly amazing she stayed past her time working with my daughter’s hair,very professional and explained every step of the process.From 4C to straight thanks for an amazing job.#silkpress
-
October 2023 by Christy Walker
Gus is awesome! Does a great job with the entire family's hair!!! He is the reason we keep coming back.
-
April 2023 by Mf Dawg
I got a men’s haircut with Stacy Bui and she did very well. She did a really good fade and textured my hair. will be going back to her.Service: Haircut
-
April 2023 by Jennifer Valdez
got my hair cut yesterday with miss stacy, so young and talented she killed it ? will be back again with her <3
-
April 2023 by Starla Dyer
Staci is the best! she listens and gives you what you want, haven’t been to anyone else but her!!Services: Haircut
-
March 2023 by Jeylin Valdez
I went in for a haircut and I was unsure of what I wanted but my stylist, Stacy, was amazing! She helped me figure out what would fit best and it ended up looking amazing. I will definitely be going back.
-
March 2023 by 90Ain'tDead
My hair was chemically burned in December. I've been in there personally 3 times to resolve this; salon mgr just argues. It's damaged so bad that no other salon wants to touch it. I had 4-5 inches cut off, it was almost to my butt. Haircut did not resolve the damage. Olaplex has been used weekly, and nothing has changed. My hair is ruined.Services: Hairstyling
-
February 2023 by sabina thapa
I am very disappointed today, I did color my hair and highlights. I show them I before they color my hair which one I one ☝️. They totally make different color I hate this. I payed $145 to do this. It is just waste. Dora was the lady who did my color theater please don’t try with her at all.I told her this look different than what I want. She stated that “why you need red hair”? I was like because I want it. Just waste my money. Is this hair is red? I hate this place now just robbed me sucks.
-
February 2023 by Esther Pennington
I was a walk-in and waited shortly to see the stylist that was recommended to me.I was treated with courtesy and professional service. The stylist, Tina, was awesome . She cut my hair exactly like the picture that I had and gave me tips on how to style it myself. The salon was nice and clean.I'll definitely be back!Service: Haircut
-
October 2022 by Cynthia Cunningham
We have three generations who get our hair cut here. Wonderful service for any age!Service: Haircut
-
August 2022 by Christina Marshall
Daniyelle was amazing and did a phenomenal job completing a silk press! I received a ton of compliments about how beautiful my hair looked! I recommend her services! She gained a new customer!
-
April 2022 by claudia zamora
I had an appointment with Emma and as soon as I sat down all I heard was negativity on my hair and what she could not and would not do. I was racially profiled because I am light skinned I assume and am half white half European. She supposedly got an opinion as was told that they could not bleach my new growth. I left the salon feeling humiliated and called got an appointment immediately at a very well known reputable salon and was told they were very wrong and I was misinformed. I even dropped by another reputable salon after just to ask and was told the exact same thing that the girl at JCPenny was very wrong. So sad that they lost a new customer for not doing their job like they should and not representing the company in a professional manner. I will be contacting corporate!
-
February 2022 by Connie Blackwell
I was a walk in I didn't have time to makean appointment elsewhere had not had my hair cut In two years it was all one length ,and down to my butt. I had a basic layered hairstyle photo to show in mind. All I got was a dead end trim ,not a single layer was done. My hair wasn't to thin or anything ,but was told it wouldn't look right that it would look like a mullet. I've had this cut so many times over the years it has never been a problem. The cut I wanted was "The Rachel" if that gives you an idea. I was charged $45 wich I was fine with paying,but I could tell that when I .started getting excuses ,as to why It wouldn't look good half way through that the girl didn't have a clue what to do. So after she took 30 minutes to trim . I said that's it don't cut anymore. She seemed really relived. People are really nice,but please go somewhere else ,dont waste your money.Services: Haircut