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“I went in this store yesterday and I was irritated about something that had happened at metro regarding my internet service. Mark and Mercedes were my front line of customer service and they were amazing. By the time I left the store, I had n new internet service through T mobile and smiled as I walked out with some special treatment, I felt anyway. Thank you guys for turning my day around.”
“Michael was awesome!! So helpful with setting up a phone I needed to get for my niece!! Life is tough, but work people like him, my life was made so much easier!! Thank you Michael and thank you Michelle for helping with the screen protector. My arthritic hands just don’t work like they use to, thank you!!!!!!!?? for making life so much better!! You guys rocked customer service!!??”
“They are very easy to work with, professional and knowledgeable. Any time we have an issue (which isn't often), I am confident that they will be able to fix it.”
“I stopped at this store while traveling when one of my devices stopped working. An employee helped me with what I needed and got me back on my vacation with a working device. I can recommend this store.”
“I had a glitch in service with my phone so I wasn't there for a big purchase, yet the employees were quick to greet me and I didn't have to wait in line long. Craig solved my problem with a courteous and professional attitude! Great experience.”
“love ms jackie beautiful soul could have never had a better rep well satificatied with perfection of how she made us feel safe and trustworthy i would rate her at a 10.”
“Jackie Carreno got us fixed up. We waited an entire month to get the internet because the last tenant in our house had a past due bill. We had to verify our identity over the phone and still had issues with getting services set up. We decided to go in the store and it was the best decision we could have ever made. She was nothing short of wonderful ?? highly recommend you see her.”
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“So let me tell ypu about my experience. Went to one store and they look at me, I am a ranch manager so I look pretty sloppy, and girl tells me I cannot buy phone after going to her manager. Don't go to 110 store. I decided to go to one on loop and I met Lydia. Tmobile, you want a crash course in customer service and taking care of a customer, don't look any further. Not only could I buy my phone, she started showimg me the cheapest options. I bought the most expensive. She sat with me, explained everything and spent time making sure my phone worked. No upsale, no hard sale, she gave me my options and let me decide. I will send everyone here. I felt valued, no matter how I looked, and if I could have given her commission I would. 10 out of 10 because of her. Fyi, I left verizon for this exact issue, Lydia saved you a customer, I hope you realize how good a rep she is!”