Hertz Car Rental - Tyler Pounds Airport
Car RentalHours:
700 Skyway Blvd, Tyler TX 75704 Hours
About Hertz Car Rental - Tyler Pounds Airport
Hertz Car Rental at Tyler Pounds Regional Airport (TYR) offers a variety of vehicles, including luxury cars, sports cars, SUVs, electric vehicles, vans, and trucks. Customers appreciate the excellent service provided by the staff, particularly the manager, Robert, who is recognized for his attentiveness and professionalism. Many reviews highlight the efficiency of the service, with quick checkouts even during busy times. However, some customers have experienced issues with vehicle availability and the classification of cars. One customer noted receiving a compact SUV instead of the requested standard SUV, leading to discomfort for a group traveling together. This situation resulted in frustration when seeking a resolution regarding the pricing difference. Others reported slow service during peak times, with some waiting for staff to arrive at the counter. Despite these challenges, the facility itself is described as clean and orderly, contributing to a positive atmosphere. Overall, Hertz Car Rental at Tyler Pounds Airport is recognized for its good customer service, but there are areas for improvement, particularly in vehicle availability and clarity regarding car classifications.
Most Recent Reviews
October 2025
Robert at the Tyler Pounds Regional Airport was the best rental agent I have ever worked with. He went out of his way to help us with a late arrival pick up and before hours return. He kept me informed for days ahead of our flight and gave his a fantastic car. I very much appreciate his positive attitude to go the extra...
read full commentAugust 2025
As a frequent traveler, I can say this was the best car rental experience I’ve ever had. Robert helped me quickly and efficiently, providing excellent customer service. Would definitely rent from this location again!
July 2025
The service counter guy at Hertz was attentive, professional, patient, and knowledgeable. He had us on our way in no time, even though the guy before us was giving him an extremely hard time.
More Comments(75)
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