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August 2024 by Jennifer Gower
A worker named Leon was so sweet & helped me so much! He should be employee of the month. ?
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August 2024 by bella d
Went in and needed to print, make copies, and ship something. The staff was SUPER helpful and friendly. I had never been in before so i was unsure how to use the machines and ship something and they helped me with every step!
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August 2024 by Keona
Best customer service I’ve received in a long time. Steffie was so helpful!
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June 2024 by Salvador Tizcareno
The staff is very friendly and helpful. I needed something printed for work and they got it done by the next day!
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April 2024 by Aaron Williams
Very helpful and friendly staff
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March 2024 by Keith Casey
Used kiosk to print label, put label on package, dropped package into attached shipping box. On Monday. Its Wednesday, and they're still saying they never received my package. Got ping ponged back and forth when I called, 2 hours later still no idea about where my package is.
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February 2024 by Christopher Zondag
I sell a lot of things through here on eBay! I get lots of reviews for the good packaging and I think the employees here do a fantastic job. If you have to ship something somewhere, do it here! The staff are all friendly, professional, charismatic, and most importantly, they always do a great job with whatever you sell, even if it’s fragile.
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December 2023 by Summer Chaplin
The guy didn’t even know anything about how to help. Plus was gonna charge me 2.50 per min on the computer and the computer froze!
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December 2023 by Ora Chapman
Frustrating Customer Service Experience at Kinko's while instructing my husband on copies for me 11/15/23 though closing.I am deeply disappointed with the lack of assistance my husband received at Kinko's on Broadway. Despite his clear struggle with the printing machine, the customer service team failed to offer any help. My husband, who works in a manufacturing company and speaks loudly, was trying to print a few pages, but encountered issues with the retriever code.Despite his attempts to seek help from the front desk, the customer service guy merely showed him the basics and left, leaving my husband to navigate the process alone. The insistence on printing each document individually was inefficient and time-consuming. It took nearly 50 minutes for him to complete a task that should have been much simpler with proper assistance.What frustrates me the most is the apparent lack of common courtesy from the customer service team. If someone is audibly struggling with a machine, it is their job to step in and offer assistance. Instead, my husband was left to figure it out on his own, creating unnecessary stress and wasting valuable time. As a customer, I expect better service and support, especially when facing technical difficulties. This experience at Kinko's on Broadway was truly disappointing.
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December 2023 by S C
This is the second time I have been in with slightly out of the ordinary packing and shipping needs. Both experiences have been great. This time, I attempted the UPS shipping store and the line was backed up to the door. I left and went to the Print and Ship store based on my prior experience. I had several framed items to box and ship. The specialty art boxes were incredibly cost prohibitive (several hundred dollars to box and ship). Leon worked with me for quite some time to determine the best options for my needs and budget . He is an AMAZING customer service staff member. I will only use this store for packing and shipping from now on.
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December 2023 by William Holman
Incompetent. Delayed my package five times and can’t explain why it sat in their location for a whole day without moving even though it had been requested to be either delivered to my home or held at the Longview location. Nah. Just sat in Tyler for no reason.
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November 2023 by April Serad
Staff was very friendly and the service was quick.
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August 2023 by kelly kujabie
The staff was very friendly and helpful.
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August 2023 by Michelle Boatwright
Quick, knowledgeable and accommodating...
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July 2023 by Hannah Jablonowski
Leon was so helpful! He went above and beyond to make sure we were taken care of. He is a great employee!
