Brookshire's is a full-service supermarket chain focused on providing excellent customer service and high-quality products. Established in 1928 and based in Tyler, Texas, Brookshire's has over 100 locations across Texas, Louisiana, and Arkansas. Customers praise the store's hand-cut meats, fresh produce, and full-service deli and bakeries. The bakery staff, in particular, is known for their professionalism and ability to create beautiful and delicious custom cakes. While the overall customer service is highly regarded, there have been some isolated incidents of poor service, such as a need for better training for managers and a preference for regular cashiers over self-checkout. However, Brookshire's is generally known for its family-owned, caring approach to serving its customers.
