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October 2023 by Hannah Caldwell
Had a wonderful experience in my most recent purchase my used vehicle from BMW of Tyler! My family had purchased a vehicle here 20 years ago and had a pleasant experience. We still chat about it! It was refreshing to come back yesterday and have another pleasant experience. Our salesperson TR took the time to listen to our needs and provided a no hassle, clear and prompt service. Both TR and Rhonda were easy to visit with and provided efficient and genuine services. Highly recommend TR at BMW of Tyler for your next vehicle!
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October 2023 by James Faulkinbury
BMW of Tyler is the only dealer my family will work with moving forward thanks to the amazing support of Travis Hartsfield (Sales) and Melissa Blake (Service).We have purchased two vehicles from BMW of Tyler, a BMW and an F150. Travis was great to work with. He remembered us a year later when we came back looking for a second car and even remembered details like where I went to school. Even though we were buying used, the treatment was the same as if we were buying the most expensive new BMW on the lot.We were about 40 min away from home driving to south Tyler and our BMW was struggling. I made a detour to the dealership frazzled as I had my wife and new baby in the car. We obviously did not have an appointment but Melissa made sure we had a loaner to get home safely which was not expected on a weekend without an appointment. With a new baby, I was apprehensive about the repair costs at the BMW service center. The service tech was very thorough, sending us videos of everything he inspected and explaining his recommendations instead of just telling us what they need to replace and how much. They provided all recommendations but the Tech and Melissa let me know exactly what was needed for safe driving and what was recommended but not necessary at this time. Not only do I appreciate the transparency, the prices for repair were way more reasonable than I had previously feared. If all dealerships operated like BMW of Tyler, the industry would be in a much better place.
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October 2023 by David G
BMW of Tyler provided a fantastic purchasing experience throughout the entire process when I bought my 540i CPO from them. The Sales Rep, Kayla was incredibly responsive to my questions, transparent and provided me all the information I needed to feel comfortable when purchasing.But what really sets this dealership apart, is they cared about me as a customer even after the purchase. When I was driving home, I noticed a rattle in the rear. I reached out to the service team and was directed to the service advisor Jennifer, who let me know a loaner would be available to me and that they would take care of me.And they did just that! They fixed the rear rattle, and one I found in the front of the passenger window when driving as well. Within a week, all the work was done and I am made whole.What a fantastic customer service experience from people who really care. 5* Dealership all around. Highly recommended!
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October 2023 by christopher-gaylon sessions
Brought my vehicle in for a new battery now l am stranded, waiting on a rideI am a patient and forgiving person, but l am beyond being upset. I've brought my vehicle to BMW of Tyler on multiple occasions and only once did l not have to return for a problem l did not have when l brought my vehicle in for serviceI came in for a new battery, 630.00 fee, left with a Park brake malfunction. Being that it was close to closing, l was offered a loaner that l could not use due my only bringing my credit card and keys. So therefore, l had to figure out to get home on my own , which is another county over.The service people totally have my lack of trust in their competence. How could they not make certain things were in working order before releasing my car back to me. I would have expected more from a shade tree mechanic. I expect high end service for a high end car. BMW of Tyler has miserably failed me in their promise of superior service. Repeat business will be is a no deal.
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September 2023 by Bg Brattt
We just traded our car for another pre-owned car at this dealership. The rep we dealt with was Aaron. I just wanted to say that even though we bought an used vehicle, we were treated like we were buying a new car. Aaron was so kind and respectful toward us. Apparently, BMW of Tyler, has a policy of treating ALL customers as if they were purchasing a $100,000.00 car! Thank you for the great experience!
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September 2023 by Im A Sk1d
Well my car starts that’s all the good, their is new lights (dsc and brake) and a new misfire, car was towed there because it didn’t start, 3000 dollars later it runs. I drive out and pick it up new problems, but whatever it starts and only reason I sent it there is I couldn’t fix it. I drove back with my broken car and tried to pop the hood when I got home because my ac wasn’t working right. It would not open. I sent a message to a service adviser, no answer, I sent another one then I got an answer asking what broke so they can make an estimate. Estimate? Y’all broke it why can’t you fix it, you didn’t even replace anything under the hood of my car and now I have a broke hood latch.
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August 2023 by Jordan Dickerson
I had the opportunity to work with Aaron Mcdade at BMW while building and ordering my X4! The buying experience absolutely amazing, thanks to Aaron. He communicated frequently during the building phase, keeping us updated on when to expect the car, which was greatly appreciated. When the vehicle came in, he went above and beyond to deliver the car an hour away from the store! The process from beginning to end was painless. I would highly recommend anyone in the market to get in touch with Aaron. He will take care of you.
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July 2023 by John Fojt
We bought a used 2014 BMW for our daughter. After noticing a small oil leak that eventually worsened, we took the car back to BMW of Tyler to address the issue. After being told there was a hole in the oil tank, we asked to see the issue. The story then changed to it not being an actual hole, but a stripped oil pan thread that would cost over 3k to replace. After being skeptical of the changing story line, we took the car to a local shop that specialized in European cars. Come to find out, the issue was a $10 stripped oil pan plug. I would suggest saving your time, energy and money by NOT using their service department.
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June 2023 by lauradoesstuff andmore
Very stressful time when our BMW had a wreck and I have never had to go through the process of dealing with insurance. Jennifer Arcigia, in the service department was amazing! She took the time to explain every detail of what was needed and why and also helped me tremendously with the insurance people who were not wanting to do the right thing. She is knowledgeable and very good at her job. Car is back and driving even better than before.
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June 2023 by Kelli Potts
Absolutely loved my experience at BMW of Tyler! My salesman was Aaron McDade and he took amazing care of me! I purchased my first BMW and was blown away at not only the badass car I got but the customer service that I experienced throughout the entire process was first class! The owner was present and hands on with my car deal, finance was very personable and service was hilarious!! Love my car and extremely glad that I purchased with Aaron and his team!
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June 2023 by Loree Rowan
Bought my 3rd vehicle from them today! Love the no pressure sales team and down to earth people. The tenured employees say a lot about Mr Teeter! Travis was my salesman and he was great! 10 out of 10 recommend BMW of Tyler!!
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June 2023 by Jordan Ferrell
I was blown away at the level of service I received from Cooper at BMW of Tyler. Next level customer service, my expectations were greatly exceeded. Thanks again Cooper, you made a customer for life.
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May 2023 by Clay Jones
I can't say enough good things about my experience with John Richardson at the BMW in Tyler. I've had the pleasure of purchasing not one, not two, but three BMWs from him, and each time was an absolute delight. John is incredibly knowledgeable about the cars and helped me find the perfect one to suit my needs.But what really sets John apart is his customer service. He goes above and beyond to make sure his clients are happy and satisfied with their purchases. He's patient, kind, and always willing to answer any questions I have. I truly appreciate how much he values his customers and their time.If you're in the market for a BMW, I highly recommend working with John Richardson. He's the best in the business and will make your car-buying experience a truly enjoyable one.
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March 2023 by Jennifer Hamner
John and Savannah were incredible. They made the process of purchasing my preowned Yukon extremely easy. I highly recommend BMW of Tyler.
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March 2023 by Angela E.
Specified that I needed a loaner because I work from home. No loaner for me after driving an hour from Longview. Service guy said I tried calling.....2 min before appt. He didn't seem to care. So off to Shreveport we go! Don't go here for service.