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February 2024 by James W.
I have always had excellent service at this location as well as Austin Bank. Been using the bank over 25 years.
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September 2023 by Harvey Hill
Great bank, great employees,and great service! Can’t think of anything or anyone better!
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April 2023 by Jishun Rhodes
Jazmin Fino went above and beyond for me today. Her customer service is amazing.
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June 2022 by Amy
Austin used to be my first choice for my banking needs. They changed the hours to am unreasonable schedule. I worked 7-3 m-f and the bank was not open after 3 ever. I had to close out my safety deposit box because I could never get on to access my own items. They were open on Saturday but that also changed. I have Chase bank and have been very happy with them. They seem to work more hours that a daytime worker could visit and do on person business such as a safety deposit box, among other things. I still pay my bills thru Austin bank, but the change in hours ended my day to day checking with Austin.
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December 2021 by Vic Hugo
Woman who answered the phone had an attitude. Maybe she was jealous idk. Won’t be coming here
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November 2021 by Rebecca Lopez
Good business but the lines outside are a little slow
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October 2021 by Amy B.
This is the worst branch I've dealt with. In July I made a deposit at the drive thru and when I reconciled at the end of the month it was missing. I had my receipt and saw it was put in the wrong account so I called at the beginning of August and I was told it was fixed. Just got my August statement and no, it wasn't fixed. Had to call a different branch to fix their error correctly.I know accidents happen but this was a little ridiculous. When I called it should have been taken care of right. Thankfully the deposit wasn't a large amount or that could have really screwed things up for our small business.I will start using a different branch from now on.
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August 2021 by Samantha Charlene
Honestly, this is the worst branch. They are rude and unnecessarily difficult. 100% of the time I go through the drive-thru (across the span of years, so definitely pre-COVID) I have to send the container back to request a pen because they never send a writing utensil along with the deposit/withdraw slip, or even ask. Luckily there are better branches, but I wish they would do something about this one.
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December 2020 by Cody Quinn
The pure incompetence of some the tellers here is flat out embarrassing. And to deal with that after a 45 minute wait in the drive thru makes me very tempted to find another banking service
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November 2020 by Chandler Newman
Staff are very helpful and friendly but I sat at the drive thru for 20 min and wasn’t even in line
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November 2020 by Melissa Houston
Yall need more employees on Saturday. Its way to busy to only have one or two workers. If I or anyone else has to sit there for 20 minutes or more. Its a problem.
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October 2020 by Jo Anna Apple
HIRE MORE TELLERS FOR DRIVE THRU!! WHAT IS THE PROBLEM?????I see this is an auto response. Its not just slow, no cars move at all for several minutes. Makes no sense. Anyway, as you suggested, I will use another branch, even if this is the one I typically bank
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October 2020 by Shakaree Scott
This Is by far the WORST One In tyler DRIVE THRU IS SLOW AS HELL!!!! ALWAYS WAITING OVER 20 MINUTES!!! RIDICULOUS!!!! VERY RIDICULOUS!!!!!!! I HATE THIS ONE
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July 2020 by Wanda Mathis
The drive-through is terrible I wouldn't recommend the Austin Bank on Beckham in Tyler, Texas.
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July 2020 by Jason A.
Please avoid this branch at all costs. No one cares about customers here. They're definitely not helpful in any way. Any other bank anywhere would be a much better option.
