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October 2023 by Danielle C.
I was furious and am never going again. There was 1 person in the entire store and he had the audacity to say hi to me without a uniform on. I thought he was a complete stranger. Then to make things worse their was a buy one get one free deal on medicine and their was only one. Like what the heck do. But anyways never going again. Switching pharmacies.
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June 2023 by Rob T.
Absolutely the worst pharmacy in my 47 years on this earth!!! Do not use them not matter what! Changing my pharmacy to now for sure!!
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December 2022 by Aye A.
We use this Walgreens as a primary pharmacy for our meds! We have had decent service when picking up Rx. We made an appointment for a flu shot at 11am and 11:15, for today, December 2nd. We arrived on time and the lady with long reddish blond wearing a green T-shirt helped us. Took our information and then we waited. I asked who will administer the shot and she stated "it depends on who is available Rph, or PharmTech." At 11:15 I asked how much longer, we've waited a while. Response: "we have a few more prescriptions, a few more minutes!" What is the point of making appointments if patients cannot be seen. At which point "I ask her to cancel" she replied with "OK" kept on with what she was doing! Zero customer service. Didn't say " sorry about the delay, would you like to reschedule another appointment" NOTHING! We didn't hear her say to anyone from the time we arrive to the time we left, about customers waiting for flu shots to anyone behind the counter. We will not return here for any shots! I have picked up Rx for myself and two other family members and this is the worst customer service particularly from this woman. This is not the first negative review as we can see here! And nothing is being done by Walgreens evidently.
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December 2022 by Jack C.
Avoid if you need vaccinations. Period. We used this Walgreens at Northpointe intersection primarily because of its location, and we had very few problems with prescriptions. However, We will likely use another pharmacy. Scheduled back to back appointments (on the hour, then 15min after) for flu shots online, the day of the appointment (the online calendar showed a full day of open slots). We arrived on time, and there was no line of customers in-store, occasional cars in drive-through, yet we waited for about 15-20 minutes, until we just canceled and left. I would understand if they were understaffed, but it's not like we were there at rush hour, these appointments were for late weekday morning. When we finally asked, "How much longer?" The tech just told us, "It'll be a few more minutes, our pharmacist has to fill prescriptions, TOO." Didn't ask if we wanted to reschedule, didn't even put in any effort whatsoever to accommodate us. So proving immunizations was a low priority at this location, it seems. We were invisible. Nice customer service and communications training, Walgreens. This is one of those times I'd prefer AI or machines over humans.
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October 2022 by Trisha Elledge-Evans Perkins
Best Pharmacist I have ever encountered his name is Arnold such a great help with answers and getting things done.
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October 2022 by Jennifer V.
First time at this pharmacy. Just needed a vaccine. I decided to arrive early for my appointment and fill out the paperwork at the pharmacy as it says on the site. So I get there and step up to the consultation window asking if I can get the form and start filling out as there is quite a significant wait at pick-up. The young lady gives me a look up and down stating "you didn't fill out the form online?" I said "No. that's why I arrived early." Her response? " you need to get back in line because I have to check you in before I can give you the form." Short version. I'm not coming back to this Walgreens site. I understand if there is a system that needs to be followed but there is something to be said for positive customer service. I work in the service industry myself. There were no signs to indicate that vaccine questions are not addressed at the consultation window and it was my first time at that site so there was no way for me to know I wasn't in the right place for my need. I'll be avoiding this site in the future.
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September 2022 by Carleen W.
I had the worse experience ever at this pharmacy today. I went through the drive through to pick up my prescription. The car in front of me sat for 5 minutes and no one acknowledged them so they drove off and went around to go inside. I pulled to the window and there were 3 clerks standing in a group talking and laughing. I sat waiting for someone to acknowledge I was at the window. When time passed and no one helped me, I tapped on the window thinking maybe they didn't see me. They looked my way and went back to talking. I sat for a few minutes and finally blew my hour. They continued to ignore me. Finally one of them came over to the window and with MUCH attitude ask if she could help me. I think I'll find another pharmacy.
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August 2022 by Darryl C.
Scheduled to get a covid test Sunday at 4:15, after waiting in line for almost an hour. I was able get take the rapid test and was told I would get my results in 2 hours. It's Tuesday evening and still no result. Called several times and a recorded message said my test results were not ready.
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August 2022 by Gabriel D.
This place has the new fridge doors with screens instead of glass and with cameras and eye tracking installed in every door. Do not go to this location. We shouldn't support businesses who are willing to steep to this level to sell your information.
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July 2022 by Trinh N.
Save your time and go somewhere else. The pharmacy of this CVS has the worse customer service. The lady that helped me did not pay attention because she wore an airpod when she talked to me in the drive-thru. I don't care if the airpod is on or not but it showed me to see that she was very unprofessional and that unprofessionalism is not fit to work at the pharmacy. I kept repeating myself until she finally got it then she gave me the look when I asked her to take one of the medicine off my subscription. I don't know if she did what I asked for but the final nail in the coffin was when she returned my card and my medicine, instead of asking me do I need anything else which I did, she just returned my stuff and walked away. I rather transfer somewhere a little farther but at least I get a better service.
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July 2022 by Google user
I have called multiple times, been placed on hold for more than 20 minutes and then hung up on. The customer service is terrible. I would never go to this pharmacy if it wasn't for my health insurance.
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June 2022 by tiffany d.
I always find what I need here. Sometimes there is a line but it still beats parking and walking through a huge retail store just to grab a couple things. Store is always clean and I look forward to their holiday clearances.
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December 2021 by Ken Smith (kdogsig)
Always prompt and professional. The best location I've ever dealt this!
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November 2021 by Helen Asous
I have called multiple times, been placed on hold for more than 20 minutes and then hung up on. The customer service is terrible. I would never go to this pharmacy if it wasn't for my health insurance.
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October 2021 by Katje M.
Regarding the Walgreens on 249 and Northpointe Blvd, I've never had a complaint against it or any problems in the 7 years we have been frequenting it. Sometimes it feels like they are low on staff, but the store is always clean, the shelves are neat, and usually well-stocked. The pharmacy is frequently busy, probably because it is convenient for so many of us that live around it. It would be nice if the pharmacy extended their hours.