-
January 2024 by 五岁抬头团团员
Christian provided the worst service, all I wanted to do was to see the options to upgrade my phone in store. I made a big mistake by telling him that we own a small business. He lied to me the trade in value of my phone was $830 with business account instead of $730 and I can save $10 each line. So I switched, it was soooooooo much trouble and they charged my credit card but couldn’t verify the business documents we submitted. On top of that, trade in for my phone was $415 instead $830 like he promised. I had to go through all the headaches to get my lines back to how they were but got charged more money than before! Do not listen to Christian! He was incompetent!
-
December 2023 by Brianna Bosquez
Desiree gave us amazing service here at the woodlands mall! So nice and have great information, I left walking away with my pretty pink iPhone 15 that I LOVE!! Definitely would recommend going to her for all your cellular service needs :)
-
December 2023 by Jennifer Stark
Desiree was so kind and helpful! I felt like a valued customer the entire time I was working with her to upgrade my phone. This was a great experience!
-
December 2023 by Ben Parks
***Buyer Beware*** I’m editing this review due to the sales rep apparently left a 5 star review for himself while setting up my phone. Customer service now includes creating fraudulent reviews??Thanks Z!!
-
December 2023 by Emily Leigh
Desiree was very helpful and knowledgeable. She made the entire process of adding lines/phones easy and kept me informed of everything that was happening.
-
December 2023 by Raevonne Walker
Desiree was great. She really went over and beyond with her customer service. Very detailed and caring.
-
November 2023 by eddie castiblanco
This place is the best location in the nation!! Come here and ask for Z!! He gave me the best deal ever!!
-
November 2023 by Jackie Pounds
Desiree helped me set up my business account. She came in on her day off to get my devices set. I really appreciate that kind of service.
-
November 2023 by Wilton Cox
Desiree is a Wonderful person with excellent communication skills and great personality. Great troubleshooting and problem solving. Our phones work!
-
November 2023 by Angela Robinson
I got an upgraded iPhone 15 pro and a brand new series Apple Watch today, all thanks to Desiree! She was so attentive to to my (many) concerns and questions, gave me extra tips on how to get my devices working smoothly, and gave me the guarantee of her help at any time that I may have issues with my phone or watch. Desiree sat with me and my daughter for hours, but it felt much shorter with how much fun we were having. I couldn’t let the day pass without making sure to commend her on her excellent customer service and kind personality!
-
November 2023 by Cliff Robinson
My wife, daughter, and I were assisted by Desiree today at the Verizon and it was such a fun, positive, funny experience. Desiree was so warm and welcoming and she was happy to help us upgrade our phones, laugh and joke with us, and give us advice about how to enjoy our new phones and a new watch. We look forward to speaking with her again when we need future upgrades, or just have any questions!
-
November 2023 by Erica Robinson
I came into the Verizon store on 10/4/23 with my parents and Desiree was of the utmost help in helping us upgrade our iPhones to two 15 pros and a 15 pro max, as well as upgrading a series 7 Apple Watch to a series 9. She sat patiently with us for hours on end, waiting on our devices to update, answering all of our questions, and being so genuinely personable and polite. Whenever we need help with anything phone- or watch-related from now on, we will be reaching out to Desiree, directly!
-
October 2023 by Megan Perrin
Desiree was super helpful and made sure I got all the information I needed to make a decision. She went above and beyond. I would highly recommended working with her.
-
September 2023 by Aaron Bolanos
Z greeted me at the door and I felt like royalty!! This was the best experience ever!!
-
August 2023 by Braylon McNair
Desiree is an absolute life saver. She worked a miracle and fixed my phone. The service here is impeccable.
