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August 2024 by Q D
There are very rude girls that working there. they are so lazy, not welcome or respect customers. well if they hate their job, or not getting enough pay, why they don't quit and find another job!
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August 2024 by Holly Murphy
I just left this location and wanted to share that the manager on duty reprimanded a young employee twice right in front of me and several other customers. She rudely interrupted the employee who was working with me twice to ask her questions and then went on to criticize her in front of us. That made me very uncomfortable, and that is not professional or how employees should be treated. I would give zero stars if I could and it is all a reflection on the manager. I will not return to this location and support this kind of practice. The manager should be reprimanded for her behavior. She should pull the employee aside and handle this privately.
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July 2024 by Brian Gallagher
Great service.
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June 2024 by Francie Evora
The worst customer service ever. Rude and unwelcoming. I had to remind her of manners and told her thank you after our transaction, she never uttered a you are welcome, shameful. This caliber of person should not represent a company says a lot . Needless to say that will be my last time visiting this location.
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June 2024 by Sabrina pasha
Really rude girls that work there. No hello, no welcome. Stink faces on their face. Find another job if you don’t like working there. I’m sure there are many people out there that would love your job. It cost nothing to say hello to people.
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March 2024 by Dennis Chapman
Have had many positive experiences here. I mostly have shipped Amazon returns. They are most accommodating. I have done some other shipping from here and it has worked out well also.
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March 2024 by Daniel Torres
Never had a problem. Always quick and easy with Amazon returns
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January 2024 by Paul
The staff at this location are horrible. Its a bunch of little girls with horrible attitudes every time.
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January 2024 by Gus Resendez
I recommend you stay away from this place, will hassle you and waste your resources. If living in the are I recommend go to another location preferably the ones located in the cypress are. Especially if they are packages QR codes from Amazon they are incapable. Stay away.
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January 2024 by Stephanie Whaley
So incredibly rude. Talking about customer negatively when I walked in. Refused my Amazon return unless I paid them $3 to print the label and $4 for an additional box even though it was already in a box. Because I questioned it she walked away and helped other customers before coming back to me to finish my returns. So dismissive. Lots of other UPS stores with better service and not charging $7 for an Amazon return. For the record, I took the same box to the UPS store in Cypress, and they used the box. It was in and printed the label for me for one dollar.
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December 2023 by Pete L
Tried to return an Amazon package. It was a return that required customer packing. It was boxed up and ready to go, but they refused to accept it. Told me I had to pay $7 to put it in another box, so I can ship it. The Amazon policy does not specify how the item is to be packaged, it only says that it has to be packaged. After a frustrating experience at the UPS store, Amazon offered to refund my order and told me they don’t know why the UPS store refused my return. Will not be back.
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December 2023 by Christie Benjamin
Wow! Minimal customer service-bet they couldn’t get a job at H-E-B. With as expensive as shipping is, you might expect to get a smile and good morning.
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December 2023 by Stephanie Harper
I'm always just before the 6:00 cut off for ups pickup and the counter ladies always get my packages on the truck
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December 2023 by Gwen Barger
Very lazy and rude girls in there, no manners nor simple social behaviors like' please' or 'thank you '
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November 2023 by Sergio Tovar
Fast and friendly service
