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September 2023 by Laura Bernal
Steer clear of this bank. Always had problems before they switched to sunflower. They get cards mixed up, the replacement cards take about 2 months to arrive. I signed on with free checking, now I get charged a monthly service fee of 9 dollars if my account goes below $100. Worst bank ever.
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August 2023 by Will B
I finally found a free checking account with a low minimum balance that was not a 45 min drive away.People were friendly. Got us through all the paperwork and helped us work the system well. All the bonuses for setting up new accounts helped out a lot too.I'm surprised at some low ratings from other users. They must have had a very different experience than I had.The only reason I gave it 4 stars instead of 5 is that the website and the app are not really easy to work with. They need help from a good web & app designer.Also a lot of restrictions (for safety). The help line is very finicky about setting up a new payee on Zelle. But in this day and age with fraud, we kind of understand. Same thing about new payees and transfers. But we kinda have to live with it nowadays. It's still annoying.
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July 2023 by Matthew Berry
Very poor customer service. Would not recommend. So glad to be switching banks
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May 2023 by Dennis Aucoin
The ladies here are kind, patient,and very helpful....thank y'all for what you do.....I'll be a customer soon....
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May 2022 by tomballfloyd
We originally started banking at this location when it was First Community Bank. Then it became Pioneer Bank. It was still a local bank and I new everyone who worked there. This past year all of the staff seemed to be different and then we were told they had been purchased by Sunflower out of Colorado. Every experience has been horrible since.First they sent us our new debit cards. Called the activation number to activate the new card, destroyed the old card, then found out the new card would not work for 10 days. My wife tried to access our account online had issues called customer service and they would not talk to her because they only had me listed. It is a joint account.We did not want to bank with a national bank because the customer service always sucks with them and now that seems to be what is happening here. Time to go somewhere else.
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February 2020 by Lou J.
Customer service stinks, go elsewhere. I got a loan for a pool, process went ok, but the checks were not cut as we had agreed to with the last one being "short". The last one was for the landscaping and I knew that could change. I was basically forced to accept the checks incorrectly or risk getting off schedule. Now I am trying to finish the landscaping and I have a check for basically the full amount, which they want half up front. I asked them to exchange it for 2 checks, should be no big deal, but they refused because I did not request it when the loan was originated. Now I am basically tied giving them the full check, which means I am relying on them to actually do the work after getting paid. If they had done what was agreed to when the loan was originated, I would not be in this situation. They do not seem to care and said "It is now up to you and your contractor to negotiate."
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January 2019 by Blake Harrott
They have been amazing to work with. My clients are always taken care of promptly and their new pool loan options are awesome!
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July 2018 by F Payne
Online banking problems. I t no help.
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April 2018 by CROWN POOLS
This bank has very unrealistic expectations for loan criteria for homeowners looking to borrow money for pool construction loans. on top of there unrealistic they want pool contractors to refer clients to them for 12 months before they add you to there list of approved vendors. They are dictating money that customers are borrowing and limiting them to a very small number of builders. In my opinion if you are borrowing money that you have to pay back you should be able to chose whom ever you like and feel is competent to do your project. Having dealt with many other banks none of them have such ridiculous lending policies, especially for the contractor not borrowing the money!
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February 2018 by Dyna Mote
Love love this bank! They aren't in it to make money off of you by charging you ridiculous fees. They are extremely nice and extremely welcoming when you walk through the front door. If they have ever been closed they usually let me in anyway to do what I need to do I can't say anything bad about this bank!
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October 2017 by Chris Guerra
Great organization
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September 2017 by Nicole Westrup
Poor poor customer service !!! Door was locked after 9. I was not able to get in until 9:15 the woman whom opened the door said they were not going to be opening the lobby but let me in to cash my check and told me they just haven't posted any signs !!! I don't bank here so I have to come in to cash my payroll check. Then I came to the counter and everyone didn't seem to want to help me the looks on their faces was ridiculous !!! I had to ask who was going to help me and which person do I need to go over to. I would not recommend this location, maybe you will have better luck somewhere else I hope.
