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April 2024 by Elija B.
if I could give this place zero stars I would. I don't give reviews much but I'm pretty irritated with this company and the way that they do business. I went in to get my brakes and rotors changed on the front of my truck. when I got in my truck, all of my lights were on on the dash, I was OK with that and I know mistakes happen but as soon as I was driving off after agreeing to bring it back the next morning, I noticed my brakes did not work at all. That's when I then got pretty pissed off and wondering why such a simple job turned into a nightmare all the sudden. I then brought it back and they fixed that issue. Supposedly, they did not bleed the brake lines properly which in my eyes is a common sense thing when you're changing breaks. The next day I got a code for service break monitor sensor , I then looked on the inside of my rotor and noticed a line was disconnected assuming that was my sensor that they did not connect. I'm now having issues with my truck, not starting and a whole lot of issues that are happening after taking my truck to this place. You take your vehicle to this place, they honestly should not be in business.
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March 2024 by Jana D.
went for an oil Change only to find out 4 hours later that they decided to put full synthetic oil in at a higher charge . With our telling me first 4 hours later. the old manager was great the new person is a snake in the grass, he told me I needed a cabin filter made it sound like it would not take any time at all had to wait for the part to be delivered ( he forgot to mention that part ) tried to sell me rear shocks that were replaced in May of 23 Contacted corporate they did not ever bother to respond i had been going there for over 10 years
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March 2024 by Dominique Reed
Sierra and Hamid were knowledgeable and very helpful! They turned an already stressful day upside down! They provided outstanding customer service. 10 out of 10 would recommend. I will be coming back to see them!
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March 2024 by D. White
It was great to receive the same great customer service in store as we did over the phone. Service was fast and exactly as quoted!!
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February 2024 by trev hi
Sierra was helpful once I walked in the door. They are efficient & on time with getting you the proper services for your vehicle .
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February 2024 by Kiara Wallace
I came to NTB for an oil change and front end alignment. I knew in the back of my head that I might need new tires soon, but come to find out I need new tires NOW! Hamid did everything he could to help me out so that I could afford to get my tires, alignment and oil change. He listened to my needs and we found a solution! I will definitely be coming back to NTB in Tomball for all of my vehicle needs!
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February 2024 by Amy Beth Osborn
Excellent service. They are courteous and go over all your options (I had to replace tire that blew out). There was no pressure to pick a certain brand or do anything extra. They kept me updated on progress and estimate of time to completion. Initially they thought that tire sensor was out and I wanted to replace it, but when they tested it again was working. Honest and saved me some money! Definitely recommend.
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February 2024 by Allen Dellan
Ahmed was very profesional and helpful, he even did the work and checked prices on competitors and gave me the lowest price! Service was quick and efficient!
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February 2024 by Noah Rattler
Every time I come in, the team is professional and down to earth. Good people doing good work.
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February 2024 by Shawn Donald
Helpful and corteous. Fixed a difficult tire repair
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February 2024 by jose san luis
Great service super helpful everyone up front was polite. Got an alignment couldn’t have asked for more
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February 2024 by Kristal Monteforte
Went in for regular oil change and they were able to fix my tire censors and get my car back on the road all during my lunch hour!
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February 2024 by Migara Thivanka
Highly recommend Great job and good price
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February 2024 by 4thqtr Pressure
Sierra was fabulous customer service was great strongly recommend NTB
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February 2024 by Chris Padfield
Sierra and Daniel expedited my needs quickly and with genuine kindness.
