-
December 2023 by Bonnie L.
This review is not meant to defame anyone, but rather as an honest warning to any and all customers of Northpointe Express Care.I was a customer of MANY years at Northpointe Express Care until November 22. 2023 when the business heavily damaged my car's exhaust system and catalytic converter upon driving it into their oil change bay. Their mistake caused $910 in damages (not to mention over $3000 in lost wages between my fiancée and I for the time spent on everything related to this fiasco). I had to go to the place of business in person to discuss how they would handle reimbursement for the repairs to my car, since they refused to take calls at their business phone number. Upon arrival, I was greeted by two employees, but once I spoke to the son of the owners, Dylan, I was given a very harsh attitude, defensive responses, and limited communication. I had to wait as he called his father to get approval to cover the cost of the repairs. At that time, they agreed--IN WRITING--to covering all of the damages done to my car once I had an invoice of the repairs performed. Once repairs were completed, the business then gave me the run around for days. In order to get any response from the owners, my fiancée sat in their waiting room for over 4 hours until one of the owners to show up to write out a check. Once Heather, one of the owners of this business, showed up, she was rude, unprofessional, and only wrote out a check for half the repair bill--NOT what was originally agreed upon IN WRITING. The Harris County Sheriff was called to file a report on the incident. You can verify this by searching for the HCSO Case Number 2311-11184. The check that Heather wrote would not clear when deposited. So none of the repairs were ever paid for, and the check was stopped payment on. Time and time again, the statement "we are a family owned business" came up in these discussions, which I completely empathize with, considering I also run my own small business. I would never treat ANY customer, much less a LOYAL customer, the way that this "family owned business" treated my fiancée and I. This successful business cannot act on principle and keep their word when they are at fault for a customer's damages. So, fair warning to anyone taking any vehicle to get any repairs, oil changes, inspections or any other services at Northpointe Express Care--if they break it, you have to pay for it out of your own pocket because they refuse to hold themselves accountable and do right by their own customers who keep this "family owned business" running.This is an open invitation to the owners of Northpointe Express Care: You have my contact information, and you always have the opportunity to make it right. Upon making it right, I will promptly amend my review to reflect your decision. Hopefully you will choose to do so, in light of the fact you are making the decision to take from people who clearly need the income more than you do right around the holiday season. The choice is yours. Whether you do the right thing is on you now.
-
November 2023 by David OBrien
Last trip to this car washOnly soap, water and wax workingAnd down to 1 stall.
-
November 2023 by Philip Jones
Went for a state inspection. Was quick in and out.
-
November 2023 by Lamond Brown
Good ?fast friendly service! Been here twice now so far. 44.99 for regular oil change and new filter.
-
August 2023 by Oscar Gonzalez
I come here every time for my inspection. They are very conveniently located if you live or work in the area. It takes about 30-45 min but everyone is very friendly and they get your car in and out as quickly as possible.
-
August 2023 by Laura Heinrich Hunter
I always get my oil changed and inspection done here and have for years! Great friendly service & fast! Nice & clean.Service: Oil change
-
July 2023 by Greg Stadler
Ever since we moved up here to Tomball five years ago we have been servicing our vehicles here. Family owned and operated with superlative service- gives military discount and regular email discounts and reminders. Outstanding facility!
-
June 2023 by Melody Rodsuwan
Every time I come here to get my oil change, I know I'm in good hands. Daniel is honest, helpful, understanding, and patient.
-
May 2023 by Josh _
This is a family owned business that took care of both my car and truck. I had been getting my oil change and state inspection over 10 years. Great service and staff!
-
May 2023 by Stephanie Garcia Wigley
Quick & efficient. Went for state inspection and was in and out in 20 minutes.
-
March 2023 by Dark Phoenix
Thanks, I'll remove my negative review. I see it only charged me the time I use was charged.
-
February 2023 by JOHN RAY Aguilar
quick great service. I recommend it.
-
February 2023 by REBECCA REAMS
Everyone the is always courteous. The work is great and the place is clean. I have been going here for 6 years and they are wonderful!
-
January 2023 by Joshua Mosqueda
Fast, friendly, professional. Walked in for an inspection with a line of about 3 or 4 ahead of me and waited under 30 minutes. Prices for service are good.
-
November 2022 by Vanessa Urdiales
The workers were friendly. I was in and out in under 30 minutes.Service: Oil change
