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March 2023 by JoNathan (JoNathan)
I went inside to take out cash because the ATM would not allow me to take out cash because it was over the limit and when I went inside, they told me that the teller was on lunch and that I would have to wait in order to take out money through the teller I don’t understand how they only have one teller and nobody else can help you
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May 2022 by Charmaine Y.
Belinda provided poor customer service. I reported fraud on my account Thursday, and the scammer hacked my account this morning. Belinda asked me, did I owe the company. She did not resolve my issue at all. I drove to another Bank of America near Willowbrook, and received the best customer service. Poor customer service. I have been with Bank of America since 2011.I will be leaving. Especially, if you treat your customer this way.
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November 2021 by Zee J.
Excellent customer service. We came 15 minutes before closing time and Thanya made a wire and cashiers check possible. She was patient, courteous, and made it happen!
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March 2020 by Joshua V.
Do not use this bank if you value your time and if you value customer service especially do not use this bank never heard of a bank that charges a fee to cash their own check said that it was because I don't have an account with them I'm not surprise people don't want to have an account with y'all awful service
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July 2019 by Trinh N.
This location ATM is one of the worse ATM in the area. The previous month when I came to cash out my money, the ATM on the right side said cash out complete but without pulling out my money. I did not know what happen, and I tried to sign a few time to check again. On my bank app said the ATM already withdraw, but it did not give me money, then there was a security guy with an IT guy pulling up behind my car. They asked me to leave the driveway so the IT guy can fix the ATM. I told them what happened and also asked them why the machine was malfunction but why nobody places a warning sign about the ATM was broken. They said they couldn't do anything about it, and they keep asking me to leave the lane with the attitude; I was like what in the world why the Bank of America hiring or contract with these type of irresponsible employee to work for their bank?. They did not do their job right. They did not put any warning sign on the lane said about the ATM situation, and they waste the customer time because of their mistake. I had to sit in the car, waiting in the line like nearly 3 hours to report the problem to the Bank of America support, they did give me back a temporary credit to cover back the amount that the ATM didn't give me. They said they would investigate my problem, and after 1 month, the bank sent me a mail that the investigation is now over. I thought everything is over...BUT NO. On July 27, I got the notification from the bank said that they took back the coverage of money they gave me, which was supposed to be my money because of the ATM of this location did not cash out my money. I was confused and tried to contact back to the bank but I could not because it was on Saturday, so I have to wait until today to call back, and the employee who is on the phone with me said that the investigation is over and they could not find any evidence on the camera. I asked them did the support team watch the ATM camera instead of CCTV camera?. The lady said the support team made the decision and there is nothing she can do. I asked for her manager to ask for more questions, but the lady was refused to let me talk to her manager. I asked her why did you not let me speak to your manager, and she said the investigation is from the different department and there is nothing that neither her or her manager could do. I told her I still want to talk to her manager but she still not let me so I hung up. My frustration is about to explode because of these irresponsible employees from Bank of America and this is happening more than 3 times . As a long term customer over 5 years, this is one of the moment I really want to stop using Bank of America because of the irresponsible from the actual bank employees and support team.
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March 2018 by Karen C.
Amazing location, they are always so welcome and work hard to get you in and out, they are really nice to all their customers, I feel really welcome in this location, they are also really understanding and ready to answer all your questions
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January 2016 by Tina J.
Whoever thought of having live after hour tellers, came up with a great idea. There are a lot of people that can not make it to their local bank during regular business hours, these tellers are opened until 10pm, on week nights, and 6 or 8pm on weekends,(verify by location). Yes you must be a Bank of America customer or be presenting a check or transaction from a Bank of America customer. You get to speak with a live representative, and can even cash a check with proper identification. This is a great idea, and more banks should upgrade their services, for after hours banking! Location is great, bank is well lit, and very accessible from Tomball Parkway, and in the strip center with Walmart and other stores.
