-
February 2024 by Karen Marker
Several helpful employees.
-
February 2024 by Aldina Saric
Worst customer service and employees ever .Not helpful at all
-
December 2023 by Marsha McCaddon
Kroger is a grocery store that also has a Starbucks inside the store. The bakery has good baked goods. Plenty of parking
-
November 2023 by Mary May
I can always find whatever I need here. The cashier's are friendly and helpful. Produce is great.
-
October 2023 by Jennifer
Please fix your checkout situation. It’s a no-win and I’m about to be forced not to shop here anymore. I shop during the week in the evenings after work. You have one actual human at best checking people out so most people go to self check out. You don’t leave any space for people to place their own bags so we’re forced to put them on the floor. Then you have to hit “skip bagging” after every single thing which slows things down so much. But then you can only do that 10 times before the computer needs approval from a worker. It is SUCH A PAIN and you don’t have enough real checkers so there’s no choice but to deal with this mess. Tonight I balanced my bags on the racks that take up all the space and it was awkward. The employee keeping watch told me I’d be better off putting them on the floor. Ya…total disconnect between your employees and what customers are dealing with. And lucky me I’m healthy enough to handle it but loading your checked groceries in bags on the floor has got to be hard for some of your customers. DO BETTER or go down by the hand of HEB!! It’s so ridiculous how anti-customer your setup is. Look at your reviews…is anyone listening? Does anyone care?
-
October 2023 by Ho Ah
The store located at 14060 Farm to Market 2920, Tomball, TX 77377 I would love to give an around of applause to there employees. I've been shopping here for over 4 years and I love it I would like to acknowledge 1 employee in particular and her name was Elaine. I had a list of items struggling to find them and she must have seen I was having a hard time she not only walked up to me and asked if I needed assistance but she helped me find all my items for my coupons outstanding service.
-
September 2023 by Chris Graham
Will not come back to this deli over here at this location. There is an older lady with a terrible attitude and a younger gentleman with long hair that closes early with no type of hospitality or customer service. come on Kroger you can do better.
-
September 2023 by erica darboe
Read this young lady’s post on next door I feel so bad for her. Shame on you Kroger, do better “ I just left Kroger’s on 14060 FM 2920 in Tomball and was so humiliated my one of those cashier bag checkers. She loudly called me broke and accused me of stealing two $1.50 Crystal Geyser Alpine gallons of water loud enough for the other customers to hear. The waters are clearly listed on my receipt and when I showed her she doubled down and didn’t even apologize. I work two jobs and raise my kid on my own w/no government assistance. I ran to grab dinner in between jobs and was just feeling so triumphant before she embarrassed and insulted me infront of lines of strangers. I’ll never show my face there again…I made a complaint to the manager but it’s still not shaking this feeling of shame and embarrassment now a bunch of strangers think I’am a thief. I don’t even know how to fix this feeling tbh”
-
September 2023 by L C
Completely dissatisfied with the mobile ordering and pick up from this store . Online I placed an order and it had no limit on the meat I was purchasing online . My mother who is elderly also placed an order pick up for the same product . When I went to the store to pick up , they then only came out with two of the items , and cancelled my mothers order telling me she would have to pick up (which she is not able to ) . Absolutely pathetic with communication on the stipulations of the order and cancelling hers altogether was a joke . The one time I tried shopping at this store I will never do again . If your app allows you to order product in any quantities , you guys are at fault .
-
September 2023 by Laurie Keep-Kennedy
The cashiers are rude and ghetto. Expired Chobani individual yogurts on shelves. I told a worker and she rolled her eyes at me like I was the problem.
-
August 2023 by Maurice O
How could you allow this to take place below. I hope something is done or I also will not be shopping here again either. humiliated my one of those cashier bag checkers. She loudly called me broke and accused me of stealing two $1.50 Crystal Geyser Alpine gallons of water loud enough for the other customers to hear. The waters are clearly listed on my receipt and when I showed her she doubled down and didn’t even apologize. I work two jobs and raise my kid on my own w/no government assistance. I ran to grab dinner in between jobs and was just feeling so triumphant before she embarrassed and insulted me infront of lines of strangers. I’ll never show my face there again…I made a complaint to the manager but it’s still not shaking this feeling of shame and embarrassment now a bunch of strangers think I’am a thief.
-
July 2023 by Christine Walker
I’m a little upset over this. I ordered the dinosaur pals action figures cake for my sons 6th birthday. What I paid for, versus what I received was the total opposite. I didn’t have time to request another cake because I had to pick the cake up the day of his birthday party. But I had to add a regular dinosaur to the cake because I ended up with some gold plastic dinosaurs, and mounds of whipped icing instead of the licensed figure cake I ordered. Then, to top it off, the price was changed AFTER I ordered the cake and they wanted to charge me 10 dollars more than what I had ordered it for online. The lady at the bakery was very nice and she honored the price I had ordered it for online, but it still wasn’t the cake I actually ordered and paid for!!!! Guess I won’t be ordering from Kroger anymore. I tried to add pictures to this review but it isn’t letting me.
-
July 2023 by Heather Mobley
I love shopping here but lately the dairy has been iffy. The lunch & shredded cheese spoils fast- has for months, even when several weeks/months from expiration date. But all other dairy like cream cheese, yogurt, and sour cream are sometimes bad upon opening. I am starting to wonder if something is wrong with their back cooler or with the delivery of the items to the store. It's happening with way too many items. The chicken is also always sitting in juices, sometimes about 2 cups of juices, and it's disgusting. I hate to change where I shop, but I guess it's time.
-
May 2023 by david David
The selection at this store is always limited especially on sale items. Not all of us want to use self checkout. Keep some checkers around for us
-
May 2023 by Annette O'Neal
I've been reading a lot of Facebook groups complaining about Tomball Krogers. Expired food, bad meat. I went yesterday bought groceries for my elder parents. Glad I opened up all packages. All the different brands of fruit cups bought from Tomball Krogers were all different kinds all dark brown. I looked at dates all expired May 2022. They were first on shelf to be purchased. How does this happen? DO BETTER