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September 2023 by Hope Conn
I recently had a disappointing experience at this storage facility that I feel compelled to share. While I understand that not all storage facilities are perfect, I believe it's essential to address certain issues that need improvement. This is my second ever less than satisfactory review, that I am leaving for a business. I seriously hate to do this but I hope that this will help other customers.Firstly, upon accessing my storage unit, I noticed some signs of rodent activity. There were droppings and chewed items in my unit, which was quite unsettling. I had hoped for a cleaner and more secure environment to store my belongings.Secondly, I was surprised by the presence of pet droppings in common areas. It's essential for pet owners to clean up after their animals to maintain a clean and hygienic facility for all customers. The manager lives above the office and has pets, which I assume where the pet waste came from. The office smells like dead rats and feces, which was never the case until the recently.Lastly, I had an unfortunate encounter with the manager, Tammy during my visit. The manager's attitude was aggressive and unprofessional, which left me feeling threatened and uncomfortable. She also admitted to having multiple rat infestations throughout the property and that this was a normal occurrence at storage facilities, which I do not believe to be true if they are proactive. The bait boxes are always empty, which leads me to believe that they do not utilize the pest control services they advertise to, or that like the manager said the place is infested. Tammy also said that the rats/mice were coming from the large cow field in the back of the property from cow feces, which if they know that, the boxes should not be empty. We shared videos of this encounter with her supervisor and we were quickly dismissed and urged again to file a claim through insurance.I believe this storage facility has the potential to provide a better experience for its customers by addressing these issues. I hope that the management takes this feedback seriously and works towards creating a cleaner, safer, and more customer-focused environment for everyone. Threatening, screaming, and demanding that we leave when we brought this to their attention, is quite literally the opposite. I strongly advise against this storage facility.In the future, I will be exploring other storage options in the area to ensure my belongings are in a more secure and pleasant environment, and you should too.
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September 2023 by K Vin
I highly recommend NOT keeping your belongings here.At first, everything seems fine as they show you a clean unit, while in reality the others are covered from top to bottom in rat excrement and scratches, which I have proof of. Then when you go to speak with them (specifically Tammy who is apparently somehow the location manager??) about the matter, they treat you horribly, literally yell at you (which I have proof of also) and then proceed to blame you for their employees/herself not doing their jobs, such as maintenance etc. Heck, the whole office when you first walk in reeks to high heaven of cat/dog excrement alone which leads me to wonder about the condition of the upstairs apartment. They are also never there during the posted hours, constantly have issues with that as well, so much wasted time and gas. Not pleasant at all and gives a good indication of how they care for that entire facility in general. The A/C will go out and nobody thinks it worth mentioning to you, funny being a huge part of what we pay for is climate controlled units, right?This place has honestly been the biggest let down I've ever experienced when it comes to storing.I would NOT rent here, that is unless you don't mind dealing with headaches, ruined belongings and out of control attitude when you bring issues to their attention.Tammy herself was a huge let down alone right off the bat, truly the worst customer service I have ever seen in my life.Quite a let down overall.
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September 2023 by Steve Gilbreath
I have had a great experience with Tammy ever since she has taken over the location on FM2920. She is always courteous and patient. I try to recommend any chance I get!
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August 2023 by Brandi R
Wonderful customer service. Easily accessible and seamless rental process
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June 2023 by Michael Hill
Clean place with helpful and polite staff. Tami was great
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March 2023 by Ryan Garner
Horrible experience..took my money but company can’t seem to email me my contact to sign..spoke with multiple company employees to resolve this matter and no one could produce positive results..but yet I received a payment confirmation email and storage confirmation email..so I can’t even access my unit that I paid for even with a gate access code # and unit #...had to cancel movers and lost my deposit for their services..no one in office on site to resolve this issue either..feels like a scam..very disappointed..no excuse for this type of service..
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December 2022 by Michael Roumaya
I had a review earlier about issues I was having with my unit. I was contacted by “ Blaine “, the site manager. He went with me and checked the unit. He provided help and suggestions. I am thankful for his follow up and service. He is a five star.
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November 2022 by Christopher Salisbury
Blaine is wonderful, keep my car stored there and always delightful.
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October 2022 by Tammy
Tomball location. They have a big mouse problem! Droppings everywhere. It’s been a week since it was brought to their attention and so far the exterminator has not been there. I don’t know how they couldn’t have know before we called. The only thing we have in storage is holiday decorations. No food, appliances or anything that would attract mice.
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October 2022 by Austin Shinohara
I had to move out of my house quickly into an iStorage unit nearby that was available. Unfortunately it was not big enough when the movers filled up that first 30’ unit up. Luckily I was able to add a second smaller unit while the movers were still there. iStorage is mostly online but the staff are available and call back after you text them. Blaine, who I mostly interacted with, was extremely helpful, especially with a third unit I ended up needing.
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October 2022 by Kelsey Lyn
We’ve been renting here for a few months now and it’s been great. We did run into an issue but Blaine and Chris have been more than helpful in getting it resolved. Blaine has been extremely helpful and with my transfer to another unit.
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October 2022 by Sarah Elizabeth
Facility is built to stay out of flood waters and didnt not flood during Harvey. My husband and I have been renting for years and the staff has helped us with any question or concern - very friendly and down to earth. It also helps they are text message friendly.
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October 2022 by Mary Bonetti
iStorage in Tomball is a great place to store your “stuff”. The location is great, facility is well maintained, and the staff are super friendly and helpful. A++++
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September 2022 by Connie Grudzinski 3192
I registered online very easily, but my email didn't work right, so I wasn't sure what to do.Then I came in minutes after hours but your manager met me anyway and showed me to my unit. I felt very welcomed and safe.
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September 2022 by Michelle Swickard
I just got a unit here and so far it has been a pleasant experience, both interactions I've had have been handled with great customer care.