-
December 2022 by Alan Gabelsberg
I am surprised to read the other reviews. I called today and Blake was out to fix my HP Laser Jet printer in just a couple of hours. He got it working like it was new. If you need printer repair or supplies give them a call, I will when I need them again.
-
September 2022 by Roadrunner Restoration
This is a great company. Very helpful anytime we have need them or had an issue.
-
August 2022 by Mike Mexicali
MAKING FRAUD and THEFTS (HOUSTON COPIER CONNECTION) They are not honest people. Stay away. Not honest throughout the process.They took the brand new items and replaced with broken ones.
-
August 2022 by Mike M.
MAKING FRAUD and THEFTS (HOUSTON COPIER CONNECTION) Phillip Pace is not honest person. Stay away. Not honest throughout the process.They took the brand new items and replaced with broken ones.
-
January 2022 by Christian Spampinato
Called this company because every time we'd try to print more than one page, our printer would jam. We were estimated 1 work hour to fix the problem ($155). Seemed reasonable as we use the printer often and a new one would cost 3 times that price. When the tech showed up, he fixed the paper jam alarm and tried to leave without fixing the underlying issue. Basically charging us $155 to fix a simple paper jam. We had to re-explain to him what he was supposedly sent out to do. After that, he actually figured out what part needed to be replaced. The problem is that he didn't have the part on him. We needed to get another estimate. New estimate came in with more parts than what was needed to fix the issue (replacing parts for both trays instead of the 1 tray that was giving us problems). Once we agreed on what parts we needed to be replaced ($65) they had to come in AGAIN and charge us another hour ($155). We agreed to getting the repair done even though we shouldn't have. I should have cut my losses then. The tech showed up, replaced the part that needed to be fixed but this didn't fix the issue. Paper was still getting jammed, and on top of that, now the machine won't stop trying to feed paper out (even when its not supposed to be printing). This time around, the tech told me that the machine is so old that its probably better to replace it. Sure would have loved that advice $150 dollars ago. They even sent me ANOTHER ESTIMATE to fix this new issue. No thanks. After spending $320 with this company, not only have they NOT fixed the problem that they estimated would have been fixed in 1 hour, but now WE HAVE EVEN MORE ISSUES WITH OUR PRINTER THAN WE DID BEFORE CONTACTING THEM. Learn from my mistakes, don't go with this company to repair your printer. Just buy a new one. You'll be better off.Gave them 2 stars instead of one because they were punctual.
-
January 2022 by Penny J.
This absurd company stated that it would be $150 an hour for service plus parts. The technician was here a minimum of two minutes. He opened the print cartridge part and said we should try using HP ink and see if that fixes it. He asked if when I called in did they try to ask me what was wrong to diagnose on the phone and I said no. He said "Oh they must be super backed up because of the holidays and rushed and just go you booked) He then left. I went and got HP ink and it fixed the issue. The company then charges us $150 plus tax for the technician to spend 2 minutes in our office. I AM APPALLED AT HOW THEY WOULD THINK THIS WAS OK. THEY NEVER MENTIONED THAT IT'S A MINIMUM OF AN HOUR SERVICE. I WOULD HAVE NEVER AGREED TO PAY FOR $150 FOR A DIAGNOSIS THAT WOULD TAKE MINUTES!
-
January 2022 by Christian S.
*showed up, but didn't do what they were supposed to *tried selling us more parts than what was needed *did not fix the problem with our printer *created more problems with printer Called this company because every time we'd try to print more than one page, our printer would jam. We were estimated 1 work hour to fix the problem ($155). Seemed reasonable as we use the printer often and a new one would cost about 3 times that price. When the tech showed up, he fixed the paper jam alarm but tried to leave without fixing the underlying issue. Basically charging us $155 to fix a simple paper jam. We had to re-explain to him what he was supposedly sent out to do. After that, he actually figured out what part needed to be replaced. The problem is that he didn't have the part on him. We needed to get another estimate. New estimate came in with more parts than what was needed to fix the issue (replacing parts for both trays instead of the 1 tray that was giving us problems). Once we agreed on what parts we needed to be replaced ($65) they had to come in AGAIN and charge us another hour ($155). We agreed to getting the repair done even though we shouldn't have. I should have cut my losses then. The tech showed up again and replaced the part that needed to be replaced, but this didn't fix our paper jamming issue. Paper was still getting jammed, and on top of that, now the machine won't stop trying to feed paper out (even when its not supposed to be printing). This time around, the tech told me that the machine is so old that its probably better to replace it since fixing one thing could mess up another thing so on and so forth. Sure would have loved that advice $150 dollars ago. They even sent me ANOTHER ESTIMATE to fix this new issue. No thanks. After spending $320 with this company, not only have they NOT fixed the problem that they estimated would have been fixed in 1 hour, but now WE HAVE EVEN MORE ISSUES WITH OUR PRINTER THAN WE DID BEFORE CONTACTING THEM. Learn from my mistakes, don't go with this company to repair your printer. Just buy a new one. You'll be better off.
-
July 2021 by David H.
Be very careful before giving this company any money. They are not honest. I paid 1400 to fix a copier and then they said that their were additional repairs that needed to be made in addition to the 1400 of repairs that we paid for. They also charged my credit card without my knowledge. When I complained the owner David said he would charge a restocking fee of 35%. Shortly after that he said via email, too much of a coward to tell me over the phone, that he would not be able to give me any money back. I said why I bought the parts that they advised me would fix the machine however the machine was not fixed. The repair man said the machine we had would only work if it was 100% fixed a partial fix would not allow the machine to work. He disassembled the machine to make sure we were getting every part we needed. I paid for three hours of labor and all the parts. Then it was still not working. That is when I was told I needed additional parts that he did not know about before. In spite of the fact that the machine was totally disassembled. Not honest people. Stay away. Not honest throughout the process.
