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October 2023 by Kathy U.
Terrible customer service! Old produce on selves. Rude checkers and baggers. Store needs to be remodeled.
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September 2023 by Karina L.
I love this H‑E‑B safe and feels like home and very welcoming. Very cashier is very helpful and very nice!
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September 2023 by Casey
This pharmacy is terrible. They never have prescriptions ready in a timely manner. Most of the time they tell me they don't even have anything when I know the doctor sent the prescription over hours earlier only to figure out after some looking that they do indeed have the prescription but, it's not filled. Then you end up waiting an hour to get your meds. Do yourself a favor and find a different pharmacy.
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July 2023 by Sarah C.
I almost didn't go into the store, and I feel like I should not have. We had this younger looking guy follow us alongside of a creepy looking guy staring at us uncontrollably. He worked for H‑E‑B, and we probably shouldn't have brought it to his attention. Bottom line, we shouldn't feel bad or awkward while we spend money.
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July 2023 by J
Rude and pretentious staff. No warmth or kindness extended to customers. Happy to have moved to another pharmacy
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June 2023 by Donna T.
6.27.23This review is for the fuel area only. I only stopped here to purchase gasoline. So I can not review the HEB Grocery store. It was rush hour time when I stopped at this location for gas. There was quite a few pumps that were vacant. And a few had the dreaded "out of order" covers on them. Gas was $3.09.(sadly) I miss the dollar and something days. (And we thought that was high!!) I will stop here again when I'm in the area.
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June 2023 by Daniel G.
Constant issues with there credit card services, accounting does not return your calls they take your money and run... horrible service..
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June 2023 by Bev Butt
Asked to have a prescription delivered because I was in great pain. The doctor had called it in. I called 20 minutes before the delivery deadline. The girl who answered the phone wouldn’t even try to talk to the pharmacist to see if the Rx could be ready by the deadline at 3:00. I begged her, but she didn’t care. Instead she spent 5 minutes arguing with me. So, I could not have the Rx delivered because it supposedly wasn’t ready by 3:00, but I got a text and an email at 3:15 saying that the Rx was ready for pickup. I can’t go pick it up because I am not supposed drive and am in great pain. So, I have to go through tonight and tomorrow with no pain medication. The pharmacy tech absolutely did not care.
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May 2023 by Mindy Baum
I totally understand that they’re busy but it only takes a few seconds to have a little bit of phone etiquette and not be so abrupt and rude which this store lacks with a female who answers the phone from the pharmacy
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April 2023 by Susan D.
Love "The HEB" this isn't as clean as my Rockport store that I frequent but all the same goodies. Four stars for less than sparkly appearance and because the layout is BS. If you had to run back to an aisle because you needed to grab something it is not really possible; as they've designed it like a lobster trap. All the same, still top grocer for me while in Texas.
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April 2023 by John
Told me my prescription would be ready in 20 minutes so I went to wait in my car for the text. I waited for 45 minutes and ended up going back three hours later to pick it up. No text and the guy working the counter was speaking so low i couldnt make out a single word. No offer council m3 on how i take my meds just handed me the bag. If they didn't always have a ten minute time I'd ask them what's taking so long but I'm not wasting my time going back there again.
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March 2023 by Gabriela Torres
Worst experience ever. If I could only rate 0, and I think that’s a lot for the “service” they provide. The “team” working there are useless, they never get my prescription right, never get it ready when I need it nor they give me the 3 months in advance how the doctor prescribed for my full year. It’s just an awful experience and a pain in the butt. They need to get a smarter crew, people that understands their customer’s needs and not just make everything worse.
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February 2023 by Andrew Chang
The short man syndrome has gotten to your receiving area!! I overheard a Latino “shorty” speaking harshly to a soda vendor. Get rid of that garbage or at least teach him to not let customers hear his temper tantrum.
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February 2023 by Steph “Stephee”
Pharmacy here is ok they're always good about getting your rx on schedule and generally nice but quaint. HEB store itself SUCKS!
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January 2023 by Kelsey Lyn
Every time you speak to a person at this pharmacy you get a different answer to the same question. The pharmacists and employees that work here are by far the rudest and most unprofessional people I’ve ever had to deal with. I’ve been using other H‑E‑B pharmacy’s for 15 years now and I’ve never had any of the problems that I have with this location. Go anywhere else to pick up your prescriptions because these people will lie to you just to get you off the phone.
