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November 2023 by albert s.
I drove in from out of town to see a truck listed on it website at a certain price. When the first purchase order was placed in front of me to review the numbers the math looked wrong and when I told the salesman he said I wasn't looking at it right. I took a picture of it and called my mom for advice and she and my dad agreed with me that the math didn't look right. After calling my mom the salesman made a comment of something to effect that calling my mom for advice was the wrong thing to do and I replied that one day she may not be there so I'm very lucky to be able to call her (I have friends with deceased parents who wish they could call a mom or dad for advice). The salesman then took the purchase order to the sales manager and brought a second purchase order to me. The price of the truck on the second purchase now changed from what was listed on its website to over $35k. At the same time, the dealership was telling me that I was underwater on my car by around $5k and that it could play with the numbers to get me to the monthly payment I wanted. I told the salesman that I did not want to take a loss on my car and that he had my cell number if some time later the dealership decided it wanted to offer me payoff. The salesman told me to wait and that he would try to work for me to get the sales manager to come up on my trade. The salesman then disappeared and the sales manager came out to the desk. The sale manger pulled out paperwork with data showing statistics of how long other cars of the same make and model as mine have stayed on dealer lots, what they are selling for, and another print out of what Carmax would offer me for my car. I wasn't budging on taking less for my car and had driven a long way to see this truck and the sales manager wasn't budging either so I told the sales manager the same thing I told the salesman that if at a later time the dealership wanted to offer me payoff on my trade to call me and I asked for the key to my car. When I was leaving, the sales manager customer service was non existent. He gave me a third purchase order with different numbers, told me if I find a dealer willing to give me payoff that I should run on that deal, and literally pointed me to exit doors and told me that my car was parked outside those doors. When I exited, I didn't see my car and ended up having to walk around the dealers parking lot looking for my car. I finally found it. It was at the very end of the car lot the sales manager had pointed me to behind a big truck that blocked my view of it. I have never been treated like this before as a customer and hope no one else has to experience what I did.
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November 2023 by Beverly N.
Although I am happy with my car after I purchased it there has been no assistance correcting their mistake on a firm they fill out incorrectly I have had a terrible experience with the financing mistake set up at Fred haas Nissan. They mistakenly put my husband's social security number with my name. This was is June it is now November. Reached out for help but never follow through. I have wasted hours and hours on the phone with as office and Nissan corporation and am very frustrated
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July 2023 by Calvin F.
This was one of the worst experiences I have ever had trying to purchase a car. I spoke with the sales person over the phone and told him what I was willing to pay and what dealer add-on I wasn't. I said thanks but no thanks because he wasn't willing to negotiate. He called me back and said to come in and he would work with me. I was looking at a base model Sentra S, msrp was $21,900 but with all of their dealer add-ons, fees and taxes it came out to $30,000. The only thing we as consumers can do is reject these offers, be patient, insist on a fair deal and be willing to walk away.
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July 2023 by Michael H.
My Salesperson was great and very responsive. Found me a great deal. Definitely recommend buying a car here! Come see Shai Sorkness.
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May 2023 by Karen M.
I would personally like to thank Laura Li , my experience with this dealership did not start out good. However, I want to say a special "Thank You" to Laura li. Things in life can be chaotic (under statement in my life) this young lady has been their for me and continues to provide me with the utmost respect and willing to assist me with any questions of concerns that I have. I have always believed people come into our lives for a reason, so everything that lead me to her was worth it in the end.
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April 2023 by Rosemary S.
Worst experience with a new car dealership all around. Long story short- took my 2019 commercial Nissan Van in for warranty repairs. Van is still covered under the 5 year/100,000 mile manufacture warranty. Van has 68,000 miles. Still in warranty by mileage and years. Engine problems. No compression in 2 cylinders. Quick to get the appointment and the diagnosis. Was told the repairs would be covered under the manufacturer warranty. I was sent the details via an online link showing the concerns, repairs and most importantly, the NO CHARGE/ COVERED UNDER WARRANTY, for my approval and signature. Signed and approved. 3 days later I got a call from the dealer stating that Nissan USA declined the warranty work, without explanation. After some back and forth, I stated I would pick up the vehicle and would get in touch with Nissan USA to figure out the issues. Get there, they won't release the vehicle unless I pay $1100.Went back and forth with everyone involved for days. Mind you, they did NOT do any work to the vehicles They did NOT tear down the motor. They did a 5 minute compression test. That was it. The van ended up sitting there for 3 weeks. In the meantime, I ended up trading the van into a local new car dealership and bought a brand new van.The new car dealer that I traded the van to finally settled and paid $650 to get the van released. The van was held hostage for almost a month and they lied to me from the start to try and extort money from me. I offered to pay a 1 hour diagnostic fee since they were claiming that the warranty approval from Nissan USA was now revoked but they insisted on $1100. There was not even a justification for their $1100 charge. The repair order they showed me had $1100 billed to the "OTHER" charges category. No work was performed. The vehicle was not taken apart. The vehicle had the exact same mileage on it when I picked it up as it did when I dropped it off. They compression tested the cylinders and confirmed my initial complaint. I have since opened up a case with Nissan USA and Nissan Consumer Affairs in regards to this issue. This was the biggest scam perpetrated by a new car dealership that I have ever encountered. I have never had a vehicle held hostage and have never had a dealership flat out try to extort money from me, for doing no actual work to the vehicle. This was truly an unbelievable experience.Lesson learned. From here on out, I will only buy from and have service completed at new car dealerships that are owned by public automotive groups. At least there, they have ethics, standards, morals and are regulated.RO#287716. Documents attached.
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January 2023 by Cash S.
I purchased a used vehicle from Fred Haas last week. The truck was listed on their website with Nitto Ridge Grappler All-Terrain tires. However, they delivered the truck with off brand street tires. I notified the salesperson of the error and she told me the sales manager would be calling me. In fact, for nearly a week she has told me twice a day that the manager would be calling me. But no one has called. This feels like a classic bait-and-switch that shady used car salesmen are known for.I have purchased several cars from dealerships and this has by far been the least pleasant experience I've had dealing with a dealership (even outside of the tire issue.)I would not have purchased this vehicle if it had been pictured with the off-brand tires.
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January 2023 by Live2D Z.
I was looking for a Nissan kicks S and they communicate with me through text for over a week guaranteed it's there and when I got there they drove me around act like they can't find the car and then they told me why don't I get a Nissan kicks SV when I asked him where is the S versot he said oh it's not here yet so he wasted my gas and time (takes me an HR to get there) just to make me go in to see a car that I don't want.Details: this guy was a scammer because he even sent me pictures saying they have it. Which I believed him.
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November 2022 by Christine H.
My Frontier was due for an oil change and 60k maintenance. I decided to wait the 2hours at the dealership. It was clean and well lite. There were refreshments/snacks available for purchase. Cranston was great! He answered my questions and got to action. Kay is a ray of sunshine! ...big thanks to Roe ... he just so happened to have exactly what I needed to repair the chips in my paint. ... kudos to Tim... who was ever so gracious when another guest accidentally spilled tea on him! My Frontier is running great! Didn't really realize the fuel injectors were dirty... but I could immediately tell the difference! Great job y'all! Thanks!
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November 2022 by Miguel F.
TL;DR: 1st finance manager (David) didn't know what was going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. Dealer add-ons are non-negotiable $4995. My wife and I went in to look at a Lincoln Navigator L Reserve. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. I cannot say enough good things about this gentleman. He truly went above and beyond to make us feel valued and understood. After going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. As such, we returned the next morning and sat in David's (finance manager) office to go over options. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. I was put off (having to repeat myself) after spending 1+ hour with sales the night before. He opened our folder and I was able to point out the document we were working on the previous night. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. I had to excuse myself due to work obligations. Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. He presented a more attractive monthly payment and better term. It was still higher than what we discussed the previous day but it was manageable. I wasn't clear exactly what numbers he was running (base price, add-ons) so I asked for clarification. That's when he disclosed the price of the vehicle, extended 3rd party warranty, GAP insurance, TTL, etc. I was shocked, disappointed and insulted that a finance manager would automatically add an extended warranty without our approval or consent. I asked him to recalculate the numbers by taking off the warranty and he informed me the lender approved our deal based on the vehicle being covered under warranty. He also sweetened the warranty deal by adding free oil changes. After quite a bit of back-and-forth, discussing our modest trade-in, he offered an additional $500 to our trade if we would accept the warranty. As you can surmise, Jonathan went on about the benefits of a warranty, how I couldn't possibly fix things that go wrong with the vehicle, and so on. He also repeated something about one of his managers was a previous general sales manager (or something of the sort) and no matter what we add or remove, he's going to get the money (loosely paraphrased). Apart from the sale price of the vehicle, the extended warranty was $5200. Additionally, there's a non-negotiable $4995 dealer add-on that includes (to the best of my recollection) environmental protection, window tint repair, nitrogen-filled tires, LoJack installed (unclear if tracking is included). That's almost $10,200 not including GAP insurance cost (the price escapes me now). In David's office there's signage in both English and Spanish, advising the activities in his office are being recorded by video and audio. Jonathan's office didn't have the signage but there is a camera on a cabinet. Just in case a manager may choose to question my integrity, I highly encourage him/her to review the footage. The way the finance department treated us, insulting at best, is more than enough to never do business with Fred Haas Nissan. Furthermore, even if they were to try to make things right, it's only because I publicized their unscrupulous business practices on a public platform. UPDATE 11/11/2022 11:15 AM Finance manager Carlos called to see if there was anything they could do to salvag
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August 2022 by Mike L.
Found used car I was interested in online. Went to dealership and vehicle had undisclosed damage and the dealership was marking up the advertised price by 20% through add-ons. Salesperson was nice.
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July 2022 by Dolce V.
This place is terrible. The sales manager does not honor the deals that they offer you. They try to rip you off by adding another $5000 to the price of their vehicle. They lowball you on your trade-in and even if you agree to it they try to change the deal. I will never go here no matter what. Stay away.
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July 2022 by Jason G.
Purchased a used vehicle on memorial day this year, and within a week we get a check engine light, also didn't have a working horn. Take it in to get looked at and pretty much told I'm going to have to pay out of pocket to get these things fixed. Also shows on the inspection report before selling it to us that the horn passed and the emissions passed. So somehow you mean to tell me that within a week I get a catalyst efficiency below threshold code and a horn that just stops working? Yet it passed your inspection, maybe our case is a fluke but I will never buy another car from this establishment again. We got a reply on Google reviews and after we edited it (which I will have the edited part below) they had the review removed. I wonder why. Edit: Checked to make sure it wasn't a faulty fuse for the horn and turns out there is not even a fuse for the horn in the fuse box. I have pictures to show the diagram in the book that says the horn fuse is spot 41 and a picture of the actual fuse box, there is no fuse in the spot for 41. Therefore, they either passed it and took the fuse out or they passed it without the fuse even in there. Also had taken it in two seperate times with these concerns and they never checked the fuse box. Meaning the horn obviously did not work at the time of inspection. As far as the "thorough" inspection the third picture will show that your inspection lasted less than 3 minutes. I wouldn't consider that very thorough given that the average car inspection takes 15-30 minutes. Shout out to Ford Motor Company however, for letting us know where we could go to have the permanent DTC's log checked. Despite the fact that they (temporarily) cleared the codes everytime they had their hands on the car. This told us what the odometer reading was when it first popped up. Not mentioned in the original review was the concern about hearing air coming through the windshield while driving. Have a video of what happened when going though a car wash. Google/Yelp won't allow a video to be posted however the video as well as all the documentation is in the right hands. Fred Haas Nissan has yet to reach out as suggested in the reply from their GM. Pretty typical reply to sound like they care. Once the deal is made and papers are signed the customer service is extinct. After they claimed I was at fault and liable for the cost of all the repairs needed, it was asked if the car could be returned. Steven, your used car sales manager seemed amused by that question and told us no. So to clarify, I stand by my original review. Would not recommend. Zero stars.
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July 2022 by William T.
I came in on 07/11/2022 for my appointment at 5:30pm. My fiancé and I were looking at a 2017 F250 King Ranch. Upon arrival and inspection, we found a few flaws on the vehicle which included dry rotted cold side intake pipe, seized sunroof, cracked driver side taillights, broken passenger AC vent, unplugged water to fuel separator filter sensor, and misaligned doors, which is NOT the reason why I am leaving a one star review. Seeing the flaws, my fiancé and I were still interested on purchasing it. My salesman (which was extremely helpful by the way), assisted me through pricing. The dealership quoted us internet price which was $48,900 and some change. They ALSO wanted to charge a $5,999 "accessory" fee, which I found ridiculous for a pre-owned vehicle that had flaws as I mentioned, and mainly the cracked cold side intake pipe which shouldn't even pass state inspection in the first place. Anyways, this still isn't the reason why I am leaving a one star review. My salesmen mentioned that they approved my offer, which was internet price, and $1500 accessory fee, and they sell me the vehicle as is, minus the dry rotted intake piping because that needed to be fix. We were ready to sign the approval letter, but our salesman tells us to wait, because a customer who walked in an hour AFTER us wanted to pay the full accessory fee. Personally, I feel like if I got there first, I should have first dibs. Shame on Fred Haas Nissan for giving me the low blow after accepting my offer, then revoking it to another person who came in an hour after me. To me, that shows how this dealership represents their customers. Money over customer satisfaction and loyalty. Again, my salesman was very helpful, one of the best one I've had. Just wish I could have closed the deal with him if management prioritized customer over profits. Will not be going back to this dealer ever again, as we wasted 2 hours out of our day, just to get turned down on an offer that was accepted to another customer who showed up an hour after us.
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June 2022 by Lexi S.
Where can I begin.... Personally I work at a dealership. But unfortunately I bought a Nissan package so I have to take my vehicle to a Nissan dealership to apply this. I'll let you know this. If you are coming to this dealership with a package. Don't rely on TIMOTHYY DOERR or GEEARLD to let you know that their not going to apply you're package and their going to charge you for it. It was my second oil change on my brand new vehicle. NEVER again will I go to them or rely on them in any means. At the end, be ready to pay for s*** you've already payed for !!!
