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October 2024 by jorge cardenas
Leslie Lopez treated me like a Family member.
Thanks Leslie.
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October 2024 by Fred Fano
Very good service fixed all my concerns
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October 2024 by A-Lin Journey
Miss Lopez was really friendly and helped us to replace our debit cards due to fraud. Our banking experience was excellent.
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October 2024 by Debbie Quintania Ramirez
Thank you Benjamin Serrano for your spectacular service . I had to drive to this location because my husband said , Tomball folks treat you differently. He is right ! So professional and chill. Thank you for allowing me to have a wonderful experience
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October 2024 by Carmen Kosik
Benjamin Serrano helped me so much! Thank you for your patience and support in helping with my card. I appreciate your kindness and willingness to solve all problems.
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October 2024 by Heather J
Leslie has helped me with many transactions at First Community. She is always so nice , helpful and professional. I appreciate this very much.
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October 2024 by Matt R
Excellent customer service with a friendly smile.
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September 2024 by TreasureClick!
FCCU reached out to me and corrected the problem. Thank you.
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September 2024 by Lynda Mundine
Have used this bank for years and the disappointment at how it is today is so disheartening. At first were very helpful, professional friendly could not have asked for a better banking experience. Opened up savings applied for and received an auto loan have the first community credit union credit card I no longer understand their nonchalant attitude. Not friendly, not helpful, not apologetic when they have made a mistake or they have messed something up. Their recent upgrades has canceled out automatic withdrawals for us straight to savings deposit and when you go to the bank, you’re told that you can do it yourself online you can set up the automatic transfer. Well that’s not what we did years ago we came and filled out the paperwork and I’ve not had any problems after all these years until now.. but I was more floored by not getting hi, How are you? What can I help you with? I’m sorry this has happened. Let’s see what we can do to straighten it out. Oh, I’m sorry with the new upgrade. They’re no longer doing that and you’ll have to do it yourself. None of that, none of that !! Just another business that the customer service has flown out the window. It’s very sad because they were a top-notch bank years ago.
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September 2024 by Amanda Jackson
Benjamin Serrano was a wonderful help. He helped and assisted me with every issue I had.
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September 2024 by Halexander
This is the worst bank I have ever had my money in, if you want a bank to destroy your family and your life, put your money here, I am a worker who uses his bank to pay for electricity, water and other expenses, for several years now They froze my account for weeks, first they said it was because an emergency question to access the account had been answered incorrectly, then they said the real reason was that 8 months ago they were charging electricity from the wrong account from an account that was not It was mine and now I had to pay everything together without worrying about freezing our salary for weeks, which prevented us from making our other payments, leading to interest and cost overruns. I couldn't pay my mortgage or my phone or my insurance or my other obligations, and I can't even buy gas for my car to go to work or food for my family, it's been almost 3 weeks the energy company says they don't have any problems but the bank to this day does not give us a response or a report, we call and they put us on the wait for hours because presumably the person carrying out the investigation is not there, as a user I feel so attacked and harmed, not even a call, no one shows their face, we went to the bank and they sent us back to talk to the energy company, despite After working hard day after day, due to the negligence of my bank, I was left bankrupt. You are going to tell me that a bank with an efficient system will take 8 months to detect such an obvious error, meaning that anyone can make payments with anyone's account. customer? The management, security and service of this bank leaves a lot to be desired. Don't put your money here and if you have it, move it to a real bank.
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September 2024 by Ruth Ortiz
Excelente and efficient to help us. Very nice.
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August 2024 by JP V
Didn't have to wait long and Rachel B was helpful, friendly and professional.
Thank you!
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August 2024 by Caleb McCusker
Rachel Bowers was great to work with! Very professional and patient.
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July 2024 by Tesa Harding
Benjamin serrano gave my husband and I excellent customer service today! He was very courteous and helpful.
