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February 2024 by Hayley V.
Lilian and John are so sweet, helpful and knowledgeable! They helped me when I was trying to open an account and were extremely patient with my questions!
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June 2023 by Suzy s.
I was just in this location to deposit some cash into my account. I was in town visiting family and wasn't able to do it while I was home over the weekend. Karina helped me today. I'm not sure if she was new but she was asking another employee how to do a cash deposit. At the locations I go to in my home town, they always count the money twice. She only counted my money once, dropped my cash on the ground, and miscounted the money that didn't go through the counter. I'm incredibly disappointed in the way they handled my money. I don't recommend this location at all and will not be using Chase in Texas anymore. I'll stick with Frost they care about my money and business more.
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November 2022 by S K.
So I have my business with them sadly. At least once a month they are putting a hold on one check or another. then you have to call in talk to their business department get over to the fraud department and get over to the department that stops the hold on checks! For a lame excuse for them to go Eenie Meenie Miny Moe I'm gonna hold this one this month. I went in today to up grade my daughters checking account from a child to a highschooler so she can get direct deposits to bankers allegedly working but they don't allow walk-ins anymore even for me to wait a little bit to get what I need to done when I have the spare time! They have a greeter there but evidently not enough bankers So if you're looking for a bank for business don't do it here if you're looking for a bank for personal don't do it here
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November 2022 by German B.
ATMs never work!!! Always have to drive 20 min out of my way just to make a deposit with a atm
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September 2022 by Cody D.
Worst location in houston. Period!! I travel all over the city and live here. I never have any problems except this location
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May 2021 by Sam W.
I never have any type of customer service with going into this bank. Always so rude and short with me, and no one in there seems to know what they're doing. Disappointed because I bank with them and I tried to avoid going here at all costs.
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June 2017 by Fay M.
Always good friendly people here at Chase Bank able to get my deposits done quickly and just the best friendliest service around love Chase Bank
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February 2016 by Liz F.
Great service today. Needed help getting my routing number and making a deposit. The teller was helpful with the routing number and then I used the automated machine in the lobby to make my deposit. The branch is clean and organized. Having the automated machine in the lobby frees up the tellers for things like counter checks and cashiers checks that you can't do on the automated machine. This branch is near a busy intersection, so it's great that they have the automated machines inside, it's almost like having two extra tellers on duty.
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January 2016 by Audrie S.
I hate Chase. Every time i call customer service, no matter how polite or what problem i have, they are rude and make me feel that its my fault. Today 40 mins of my time was wasted at this location due to lack of staff and misdirection by the staff on hand. I wish these werent reoccuring problems, but they are. I will be switching banks in the near future.
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April 2014 by Tish P.
This location has some of the best customer service I've experienced in banks before...yes the typical fake professional (it's a game everyone has to play #noshade) but they are friendly and laid back, from the tellers to the bankers. The tellers are usually cool and greet you immediately. I've never had a problem with my transactions or getting information. The bankers, including the mortgage banker, are always personable, friendly, easy to talk to and conduct business with. At the end of the day, I don't care how nice they are, I never forget I'm handling business. But it helps they aren't acting like robots. I think you'll enjoy banking at this location if you live in the area.