-
February 2024 by Matt Zimmermann
The staff was friendly, helpful, and patient with my first "boot fitting". Had never tried it before. Exploring mor.ebrands but the service here was great.
-
February 2024 by Francisco Antonio Cortez
Purchased a pair of Wrangler jeans a little over a month ago and they tore after very little use. They didn't even fit me tight or anything so it was pretty obvious they were just a defective pair. I was worried I wouldn't get to return or exchange them since it had been over a month and I didn't have a receipt but Jaden immediately found a replacement pair for me and thanked me for the business. Great customer service!
-
January 2024 by Zahkyla S.
Great selection, clean store, you'll find something to spend your hard earned money on. The customer service was great.. right up until me and my mom were checking out. As I was about to pay an employee engaged in conversation with the cashier behind the counter. I didn't care about that, have your conversation and move on. But this young lady decided to whip her finger in front of my face, in between me and my mom and pointing at something behind the cashier. Honestly the rudest interaction I have ever experienced in a store. I don't know how long she's worked in the store..but she not only needs a lesson in customer service but COMMON DECENCY AS WELL!
-
December 2023 by Karen Marker
Ray was as awesome salesman. I got new boots for me birthday next Thursday. Thank you Ray.
-
July 2023 by Mountain Energy
Found the Cowboy hat I've been looking for and tried to find someone to help me with sizing the hat and the first guy looked at us and turned and walked the other way, then a lady says that they don't have anyone to fit hats until the weekend. Crazy that they lost a 190 dollar sale
-
July 2023 by Luis Garcia
If I could give this place 0 stars I would the two white ladies in the register were being rude. I was trying to see if I could fix my hat and they didn’t even let me talk they just said we can’t do it, the moment I walked in. The least they could’ve done was greeted me when I first walked in
-
July 2023 by Linda Bell
The two ladies working were very nice and helpful. Would go back to this location anytime.Store was clean and well stocked.
-
May 2023 by Sean O'Dea
Always have exactly what you need and they help you with a huge smile and wonderful attitude! We love our boot barn!!
-
April 2023 by Michael M
honestly, this store and it's staff go the extra mile. my first visit was great, i was looking for FR clothing for work and needed lightweight but was also budgeting since i was having to buy several pairs of shirts and pants at once. the employee that helped me, walking me through a variety of options (coincidentally there happened to be a sale going on for FR, which was a serious stroke of luck) and i had some room left in the budget to get some heavy duty socks, which again, no pressure, but a couple solid recommendations. let the store happy with 5 days worth of FR clothes, which made life sooooo much easier, and made my fair-skinned self survive much more comfortably in the summer heat.
-
March 2023 by Margy Pyka
Great quality merch, and the employees are super friendly and willing to help. They lose a ⭐ bc it's too expensive.
-
March 2023 by Zoey Martinez
I went here for some an outfit for the Rodeo I do have to say it is pretty expensive but other than the it’s a good place
-
February 2023 by donny jordan
This place is awesome.i used to shop at acadamy till I found this place in tomball
-
December 2022 by robert reyna
I want to say THANK YOU to Patricia and Michelle for taking care of this Military Veteran and Houston Livestock Show and Rodeo Committee Member. What a wide selection of boots. Got a new pair and was extremely happy with my discount after showing my credentials for HLSR as well as Military ID. Y’all are the Best especially Patricia who kept me laughing. Merry Christmas YA’LL
-
November 2022 by Arianna
This wasn't the first time my mom and I had come to this store, but it was one of the worst times. We had come in and we were greeted like normal and I already had an idea of what I was looking for so we went straight to the boots/shoes and we were offered help but I declined. After I had picked out what I wanted a girl asked to take the shoes to the front I didn't object or anything I let her take it and I continued looking at the clothes. My mom and I were looking at the men's clothing and this old lady who was working there offered help and we said no because we were just looking. Then this lady proceeded to say these exact words into her little microphone "I'm on the floor offering help and they don't want to take it". We heard her very clear and she was just rude about it. If you were going to be in a bad mood then don't even bother going to work like that. Do you even want people to buy what you sell? I don't think so, when she said that we didn't want to buy anything anymore and I should've left the shoes I got but I still bought them and I regret buying them. The entire time we were at the store the workers were just tense with us, I don't know if it was because we were Hispanic and they were discriminating us or they thought we didn't have money. We felt unwelecomed and unwanted at this store. So if you're Hispanic/ Mexican or of any other ethnicity group that isn't white don't even bother going to this store, they don't want you there.
-
November 2022 by Brandon F.
Not sure why all the bad reviews. I had a great experience with this place. Everyone was super helpful. They greeted me at the door. Had like 4 people come up and ask me if I needed any help.