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March 2024 by Devin Otwell
This place sucks. They don’t answer the phones. Will be canceling my banking with Bank of America tired of the no customer service and it’s not just this location it’s all of them.
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December 2023 by travis white
Understaffed, bring back tellers...
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December 2023 by Kassandra Valdez
They were closed with no notice anywhere as to why. And never answer the phoneLobby is always packed with only one person working there
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November 2023 by Wilmer Bello
Hello good
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September 2023 by TJ Dodd
Very slow service, not respectful of the client's time or accurate services. I was initially told that I would be serviced in one of private offices (business room), only to find out after waiting 35 minutes that it was not the right area to service my need and that I had to wait in the slower line after all. I was one of the first ones there and the last one to leave.
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August 2023 by Daniel Gollinger
The teller was making everyone write down their social security # which seemed suspicious and the guy in front of me didn't have his ID or debit card and had to go to the car so she made me wait while he went to get it. Crazy!
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July 2023 by Dan Garza
My son who is legally blind and I a senior citizen went to make a deposit today at 1 pm. The only teller inside the bank was very unfriendly. No smile and seemed to be having a bad day. She acted like she wanted us out of there as quickly as possible. I believe she needs training on being nicer to customers. She had a bad attitude.
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January 2023 by R Freire
Thank you "Prank Of America" for continue destroying the in person services. This week, I went to the bank 3 times to make deposits. Every time customer lines are long, 12 to 15 people long.The lobby waiting area 4 to 5 customers waiting, and the lobby manager focuses in crowd management rather than assisting the two folks in the registers!The ATM's not longer take checks..... I reported these failures many times. So all I get, excuses, "the numbers are two low", "the stamp is too high", "a third party services the machines there is nothing we can do"..... excuse after excuse!!!.To make a deposit inside, Prank of America adds forms and processes to make the transaction much longer then needed. The same machine I can rent to scan the checks in the office is used by the clerk........ but "Prank of America" has the solution!!!!The solution is to use the APP, or to rent a machine to make deposits!!Meanwhile, like me, if you refuse to add the app on your phone, bring your own coffee to the lobby as "Prank of America" not longer has coffee in the bank, apparently one customer sue the bank as the coffee was too hot!
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December 2022 by Hung Dang
The lady talked loudly to the other clerk sitting next to her about my withdrawal as she thought she she did not have the dollar bill I need. I am very sure everyone standing in the line knew how much money I was about to walk out of the bank with me. So unprofessional!
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November 2022 by Angel Barboza
BANK OF AMERICA Is THE Worst Bank on the United States, what they do is wash their hands like poncio pilato and don't solve the problems of their current and old customers. Do something good to you and don't ever open an account in this bank
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October 2022 by JL C
Lobby manager name: Roger. Unprofessional, unfriendly. Roger have a little knowledge of the bank policy. Used his power as the lobby manager to refuse the customer requests. No customer experience. Waiting time is long. Other people unwilling to assist the customers even though they sitting play with the phone. You have to wait the line until your turn. These people here just collecting the paycheck.
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September 2022 by Hector Galvan
Front desk manager very rude. I was close to tolk the same way.but walk away.
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September 2022 by john king
They don’t do home equity line of credit loans on a home that you own unless you live in it. (According to the loan officer I made an appointment with)
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May 2022 by Charmaine York
Belinda provided poor customer service. I reported fraud on my account Thursday, and the scammer hacked my account this morning. Belinda asked me, did I owe the company that was hacking my account. She did not resolve my issues at all. I drove to another Bank of America near Willowbrook, and received the best customer service.Also, Belinda stated, she couldn’t make me another checking account because it is the weekend. I would have to wait till Monday. While, someone was repeatedly hacking my account.I have been with Bank of America since 2011.I will be leaving. Especially, if you treat your customer this way.The location is 22617 Tomball Pkwy, Tomball, TX 77375
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April 2022 by Charmaine Y.
Belinda provided poor customer service. I reported fraud on my account Thursday, and the scammer hacked my account this morning. Belinda asked me, did I owe the company. She did not resolve my issue at all. I drove to another Bank of America near Willowbrook, and received the best customer service. Poor customer service. I have been with Bank of America since 2011.I will be leaving. Especially, if you treat your customer this way.
