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July 2024 by Joe Semien
This was our second trip into the store to replace the faulty storm-ready equipment we received. The store refused to return the equipment because we had to have a technician come out and verify the equipment wasn't working properly. Done! Spoke to customer service several times over the phone and online. They filed the claim and told us to take the faulty equipment to the store and pick up a new one. We were assured by customer service that the Woodlands store had the equipment in stock, verified that the claim was good to go and the need for replacement was noted in the account. We were told that the equipment would be ready for pick up today. I got to the store this morning and to no avail. One of the sales reps, Angie, refused to replace the equipment again, even though the issue was noted and claim verified. The lack of communication between the stores and customer service is unacceptable and the unwillingness to help customers is especially ridiculous considering Xfinity's constant internet outages.
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July 2024 by Kay Smith
Hashem should be given ten stars!!! After being on the phone for two days , in the store once previously interacting with two other employees who couldn’t help me. Went back home as they said to no avail! Went back in and Hashem gave me what I needed within 5 minutes! Ten stars for him ! A negative rating for all the others A, and B
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July 2024 by ADAM A DUNCAN
When it works it's fine, but good luck getting them to listen to you, fix any issue or generally not waste hours of your time trying to get through a malfunctioning autopmated chat. Also, get a ticket number for anything, because they will lie to you in a heartbeat.
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June 2024 by J GR
Worst service! Internet never works
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June 2024 by Sophia Sanders
Been waiting on the phone with customer service with Matthew for over an hour to get a transfer pin the service Xfinity trying force to give them my card number give me my transfer Pin
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May 2024 by Demitri Kent
Mario was a great help and very personable! I'll be back to the store.
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April 2024 by K R
Please read other reviews . They will lie to you and scam you. Do not go there.
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April 2024 by Kevin Rogers
Having to wait 20 min to drop off equipment is a joke.
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February 2024 by Ren Lawson
One of the employees lied saying I could bring my router that needed to be returned to UPS after refusing to take it because he was apparently working with another customer that was across the store on a phone call for 5 minutes and the employee was at the desk. I thought they were done since the customers had been not talking to the employee talking on their phone call. Also all other employees were busy for 15+ minutes while there were 5 people waiting, and multiple of them left because they were completely ignored while coming in and waiting over half an hour or more in some of their cases
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February 2024 by William wilson
You will be lied to. They will cheat you. They will nickel and dime your bills with inaccurate charges. If you get on a payment plan with a phone, they will keep charging you for the phone until you go to a store and threaten them. No live agents on the phone! Robot teleserve only! They are piggybacking off of Verizon’s lines and service is horrible!! DONT DO IT! Go somewhere else. YOU HAVE BEEN WARNED!
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February 2024 by Diane Gros Louis
Great service at this location! Everyone was very helpful and friendly! ⭐️⭐️⭐️⭐️⭐️
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February 2024 by Tony Pratt
Terrible management, the job itself is ok but the management makes you wonder how the promotion process is handled. Thank you so much Mr. Lance for the negative behavior you showed me in the store …
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January 2024 by Jonathan Rascoe
Quick and friendly service with almost no wait time.
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December 2023 by Sheila Vazquez Ramos
I normally don’t do bad reviews, but I had the worst experience today with Hamza. He’s really unprofessional and stopped me from buying a new phone, just because of his attitude and unwillingness to help. I wanted to trade my phone and get a new one, but he wouldn’t even listen to my questions. He was defensive and helpless in general. Hope he can improve his customer service skills, but I’m not going back. Plus, I’m switching providers ASAP. Not recommend at all.
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December 2023 by Jean Marc Arencibia Rios
The guy Hamza is extremely bad, so bad in service, the worst customer service in all USA, don’t listen the questions, don’t tell a reasonable reason for the answers, so rude and notbpolite. He really broke my boundaries whit his attitude, Hey guys Xfinity is amazing company, I've been customer for more than 5 years, is so sad and angry, the worked like that put the name of this so good company in the toilet and pull the chain.
