December 2022 by Jeff W.
This was the branch I started with when I moved to The Woodlands in 2004, they were nice, friendly & professional. As the years went on we developed a nice relationship & often said hello to a familiar name/face.Recently within the last 2 years this branch has downsized and changed policies that other Wells Fargo seem to be not be aware of.Such as no deposit of checks from Canada without conversion irregardless of it's written on the check USD. It must be printed on the check...where did this policy come from? Then no more medallion signature service with no explanations.And finally, no replacement for torn/ripped currency.They just hand you a piece of paper and say contact DC & good luck. Well I went to a different branch and was able to exchange with no issues.For all WF customers, stop using this branch.The branch at sterling ridge and magnolia 1488 are much better and genuinely want to help as your banking service. This branch is only good for ATM, deposit/withdrawals. And with that location being the same approximately the same distance with the other two...I highly recommend go to the branch that cares about your patronage.BTW, I have been a WF customer since 1988.
