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November 2023 by Crystal T
I've had very bad service with this location since the merge from thrive to VETCO. Sarah at the office was not very helpful, contradicted everything she said. I get different answers from different technician's everytime I call, with an issue I've been dealing with for the past 2 weeks which is very unacceptable when my pet has been with this clinic for 3 years, I do not plan on coming back to this location.
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November 2023 by Gloria Bryant
My timid, sweet little 5lb Sophie was attacked by an aggressive dog, that has attacked other dogs and the 90+ YO owner can't handle it and doesn't care about anyone, but herself. With that said, it happened on a Saturday night as all vets were closed or closing, leaving only a very expensive emergency hospital that was simply not an option. We searched for places with the soonest opening time and found this Vetco, 40 minutes away, OPEN ON SUNDAY!!! We booked an appointment online for Sunday morning and showed up with little injured Sophie. From the front desk to the technicians to the vet, everyone was polite, friendly, informative, calming and professional. They didn't take advantage of our situation to pad their pockets. They took care of cleaning Sophie's 4 puncture wounds, 2 superficial lower rib cage, 2 serious on her back and providing a very affordable treatment plan. I was vulnerable at the time, the whole experience for me was traumatic, they could have taken advantage and sold me a bridge to nowhere, they didn't! They did the right thing; they did what was medically necessary to help my Sophie through such an awful experience. They did it professionally and with empathy. I truly appreciate them and highly recommend them to every pet owner out there. Fantastic business model other business owners could learn from. Moving forward, we will make the drive.
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November 2023 by Karina Quiñones
I took my dog for an ear cleaning and they told me that they couldn't treat him because they didn't have vosal so they told me to leave and I leave and I decide to take my dog to have his nails cut right there in the petco and he behaved very well and they didn't need vosal, definitely the people at vetco total care don't know how to deal with dogs. and he also had the free exam and they couldn't even do it
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October 2023 by Madison Sandlin
Everyone here was so nice and friendly to myself and my dog while taking him in for some issues he was having with his eye. Their prices are also affordable compared to other places I’ve been to. One of the things I appreciated most was they let me know how much everything was going to cost ahead and of time and any time they were going to do something, they told me how much it was and asked if that was ok or not! Every other place I’ve been to, it’s an expensive surprise at the end, so I love that there were no surprises with them! The location inside Petco meant it was easy to grab a toy or treat at the end of the visit as well - win win!
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October 2023 by ACS
Nothing "low cost" or efficient about this location. Over $600 for standard vaccines for two dogs and they kept us waiting in the exam room for nearly an hour before taking our dogs for their shots. Also, when I commented on the high cost, the vet tech said "you can go somewhere else next time". Actually, that is some good advice.
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September 2023 by Emma Doty
Please don’t go here. I’ve been twice with two different cats and both times they have not been helpful. They failed to catch intestinal worms and suggested we prescribe antibiotics (?) for no reason at all. Also the vet said there’s nothing they can do for arthritis and just printed out a website for cat arthritis management. Please just go to a real vet office, it’s just as expensive and they can give you real information/help/medications.
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July 2023 by Dylan Isbell
If you live in Spring/Woodlands two of their sell points is Yourpetsvet being located right next to the store and free check ins. I bought my dog a year ago, they said it would be open soon. It still is not and no plans of opening. Other closest your pets is in Bellaire. And the free check in is only once. Something to keep in mind before you buy through them.
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June 2023 by J Blanco
I took in my puppy who was bitten and developed an infection after daycare. Everyone, including the front desk personnel, techs, and veterinarian, was friendly. They were excellent with my puppy.
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June 2023 by Emelin Martinez
Receptionist was very friendly and helpful. The vet and his assistant were welcoming and very professional. They answered all of my questions, and treated my little dog with TLC.
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June 2023 by Clara Riley
Dr Craig and staff were awesome as usual. We feel confident and comfortable every time we go to Dr Craig.
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May 2023 by Texas Girl
Absolutely wonderful! I love the vet technician we originally spoke to and she’s the reason we came back and even paid for the Total Care membership several months back. The vet tech is incredibly thoughtful and knowledgeable, without trying to oversell. Her passion is clear when she talks about all of her own pets. She has an energy you want to bottle and she’s able to create a connection with pets that makes the process easier, since she’ll be taking them to the exam room without a parent present. Our pets always return happy, even if they had blood work or a vaccine.The vet was also great. She provided options and I spent more on the services because she was honest about the variations of treatment. She didn’t force treatment or claim it was necessary when it was not.Thank you so much for being there for our family. We appreciate how well our pets have been cared for!
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April 2023 by Alexandra
My dog and I have been clients here since they opened. Asher is typically terrified of vets and groomers, but he loves Dr. Craig! They took Asher away to get a Heartworm test and injection and he came back without the normal shivers!
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April 2023 by Kayce Wilbanks
I love this Vetco! The staff are always super friendly, helpful and are excellent with their timing. I never have to wait long for anything. Plus you can tell they care about your fur babies. Definitely my go to vet.
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March 2023 by Kim Fairchild
The visit was good. The only thing I didn’t like was that medicine I received is not marked what it is. Also the papers state nothing. I would like to receive an explanation of the visit with list of medicines given to my pet.
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February 2023 by Cynthia Harris
Bella's medication was ready for me. Staff are super friendly