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January 2024 by Tony Ballesteros
Great place to buy shoes, and laces ???
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January 2024 by shuree “Ree ree”
very friendly staff
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December 2023 by Fox Lokian
I would like to shout out to David, Dani and Sarah for being a excellent help finding a pair of vans for my kids first vans purchase. They are a great sales team. They assisted me very well and Dani went to check on items for us so that we found the right shoe size and shirt size. They were friendly and provided a great atmosphere for the customer experience. There was an earlier sales team that also assisted me that were not there when I got there I forgot their names but would like to send a shout out to them as well.
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December 2023 by Daniel Hughes
Even though they were very busy with Christmas shoppers. I must say the willingness of all the staff to assist customers was impressive. Jay personally helped me with my selection and did a great job! Even ended up purchasing additional items after his recommendations. Definitely will return in the future.
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September 2023 by Mike Beadles
The people are super nice and helpful ??
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August 2023 by Seleste Sanchez
VANS Moto “The Future Starts Today”.The Woodlands Mall Location VANS In-store is holding up to this phenomenal moto.“The Future Starts Today”I ran into an issue with my personal VANS account, having incorrect information placed into the system.I was not able to gain access to my purchase history and purchase points.After communicating with VANS customer service, I then took the information that was given to call the store and I was finally taken care of by the New Manager Angelo.Manager ANGELO?, demonstrated exemplary customer service by swiftly and effectively addressing the issue, displaying a high level of professionalism throughout the process. With his impeccably precise leadership skills and respectful approach in finding a solution ensured a seamless positive resolution.That left me speechless. Furthermore, Manager Angelo's considerate communication not only clarified that the fault did not lie with me but also provided genuine reassurance.When I before hand felt there would be no way of correcting this error.This remarkable level of service has instilled in me a renewed sense of trust and eagerness to continue our Sunday Fundays of future purchases for our shoes. At this location.I do want to give credit as well to the young lady, I did speak with on the phone ?, that is a new hired on manager. Before speaking to Angelo. I did forget her name, during the long process of speaking with Customer Service. She exhibited a remarkable level of compassion and understanding during our phone call.Her reassurance regarding the availability of a viable solution was greatly appreciated. I would like to express my gratitude for her transparency and honesty throughout the process. I do apologize for not remembering your name.I want to Thank you truly.
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August 2023 by Alex Yanez
I just wanted to take a moment to express my sincere gratitude to the management team for their exceptional handling of the problem that arose with my wife's VANS account. I am truly impressed by the level of professionalism and efficiency displayed throughout the resolution process.Your commitment to ensuring a positive customer experience has certainly contributed to our overall happiness.Thank you once again for your outstanding service Angelo
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August 2023 by Seleste Y.
VANS Moto "The Future Starts Today".The Woodlands Mall Location VANS In-store is holding up to this phenomenal moto. "The Future Starts Today"I ran into an issue with my personal VANS account, having incorrect information placed into the system. I was not able to gain access to my purchase history and purchase points. After communicating with VANS customer service, I then took the information that was given to call the store and I was finally taken care of by the New Manager Angelo. Manager ANGELO, demonstrated exemplary customer service by swiftly and effectively addressing the issue, displaying a high level of professionalism throughout the process. With his impeccably precise leadership skills and respectful approach in finding a solution ensured a seamless positive resolution. That left me speechless. Furthermore, Manager Angelo's considerate communication not only clarified that the fault did not lie with me but also provided genuine reassurance. When I before hand felt there would be no way of correcting this error. This remarkable level of service has instilled in me a renewed sense of trust and eagerness to continue our Sunday Fundays of future purchases for our shoes. At this location. I do want to give credit as well to the young lady, I did speak with on the phone , that is a new hired on manager. Before speaking to Angelo. I did forget her name, during the long process of speaking with Customer Service. She exhibited a remarkable level of compassion and understanding during our phone call. Her reassurance regarding the availability of a viable solution was greatly appreciated. I would like to express my gratitude for her transparency and honesty throughout the process. I do apologize for not remembering your name. I want to Thank you truly.
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August 2023 by Alexandria Roberts
Angelo and Helen were so helpful, sweet, not pushy, but their awesome personalities made me want to buy more! Great customer service!
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June 2023 by Tom Dupee
Staff here is always friendly. I am a return customer so the manager recognized me when I came to return some shoes that ended up being to small for my boy. Unfortunately I threw the receipt in the trash and it was covered in spaghetti ? and illegible. The manager said don't sweat it and went ahead and gave me a refund. I ended up going back again a week later to buy some more vans. They definitely earned my return business. My boys love their croc style vans and we use them all the time when we go to the pool. All I wear is slip on vans and I'm glad this place is in the mall near my house.
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June 2023 by April Kemper
We came here to exchange a pair of shows my 2 year old was gifted for her birthday that unfortunately did not fit. We were welcomed the moment we entered and the staff was very friendly and eager to assist. This was my first time visiting a Van's store and the customer service was top notch! Good customer service is rare these days so when I have a great experience I have to share!
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May 2023 by Amy Lowery
Ethan was AMAZING! I don’t remember ever receiving better customer service at any mall store. I came in for a pair of shoes and some socks for my granddaughter’s birthday and left with 4 pairs of shoes, socks, a couple of Tshirts, a backpack and a Checkerboard shopping bag. Ethan didn’t pressure me to buy more, he gave me a shopping experience that made me WANT to buy more!!!
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May 2023 by Miss Williams
Friendly and the cashier signed me up for the vans club for points. Got some great deals for my daughter. Will definitely be returning.
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April 2023 by Denys Wells
We visited Vans at The Woodlands Mall. The staff welcomed us when we walked in and offered assistance. The staff was friendly and had recommendations on the different shoes. Wonderful experience. If you are military they do offer a military discount.
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April 2023 by Joey Dee
Great customer service as always here! Love the stafg
