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November 2023 by Rick Cockram
There was a sale when we went, so my wife didn't kill my wallet quite as bas at it could have been. Staff are always friendly here.
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October 2023 by Anna Maria Cahill
The store was gorgeous, and they had lots of merchandise and accessories to buy?. The customer service was incredible. ?
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June 2023 by KYM INHOUSTON
The staff were friendly and attentive. The store was spacious and well-organized. The store was much better than the Galleria location.
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March 2023 by Tim Wilkinson
My daughter wanted pink sandals, size 8...ez, right? NOPEsales lady tells me we only have one size 8 left in the store, and it's on a 24-hour hold for a customer. She says if they don't come pick up, you can try back. But I'm ready to buy them now. Why would a customer who didn't pay first have 1st dibs?If they wanted them bad enough, pay for them..Like i WANTED to!Needless to say, i drove 45 mins back home empty-handed.
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February 2023 by Steven G.
I came into this location after just getting my jeep out of the mud. I had my jeans rolled up to my calves and the only thing clean on me was a backup pair of shoes. Well aware of the bad reviews, I went in anyway rather than walking through the mall in my condition... The staff, particularly Denise, was very helpful and friendly. I walked in and asked about a band for an Apple Watch and Denise literally showed me everyone they had and gift wrapped my purchase for me while I ate a chocolate-coconut crepe thing.
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February 2023 by Nadia Gabriela
I love this store and their staff. Irina was so kind in helping me pick a pair of loafers and even ordered a pair for me to arrive in store. She also checked in with me after to make sure everything went well with my purchases. She truly went above and beyond.
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December 2022 by J C
Nice quality at reasonable prices. We were dressed in workout gear and were ignored in favor of someone dressed somewhat nicely but clearly trying to look wealthy. After we engaged the staff and started to get helped, the service was pretty good. We didn’t buy anything but they had a couple of items that were very close to what we were looking for. Not the greatest experience I have ever had but not horrible either.
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November 2022 by Thu Tang
Alexia was so helpful. She helped me find the purse within my budget. I love it. Thank you!
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September 2022 by Reviewed
I thought it was just me, but clearly it is not when you read the reviews from others for this location. This place has got to be one of the worst customer service experiences I’ve ever encountered. Walked in and there were two retail girls chit chatting on the right side of the store and never even greeted or acknowledged. Walked around and another retail sales person semi-greeted me while she faces the wall. How do you greet customers?? Walked around and another sales person completely ignored or provided any assistance. You think these baby sales girls think they are above you, so sad to see.Honestly this place didn’t even deserve one star. Very sad that they aren’t able to hire better people.
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July 2022 by Philemon Kurian
Spoke with Irena, she was marvelous and very helpful! Thanks so much Irena!
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June 2022 by Mica Ross
5/6/22 i Walked into the store to purchase a a Mother’s Day gift. Dressed down in gym clothes no one asked me if I needed help or assistance. Three other people walked In and were greeted immediately, I hate to have to bring race into this but since they were not African American were helped without hesitation. If there had been another Tory Burch closer I would have left then, but this will be my last time shopping at this location.
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June 2022 by Lynn J.
The staff at this location is so rude and not welcoming at all. They are snooty. They ignore you and don't want to help you. They have like 3 employees that I saw and one snob was helping a lady while the other 2 stood around. They were not busy, so they could have helped my sister and I with some shoes and a purse. All I can say is they lost out on a sale. My sister was carrying a Tory Burch purse so it's not like we were looking and couldn't afford them. Customer service is everything!
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May 2022 by Mica R.
5/6/22 i Walked into the store to purchase a Mother's Day gift. Dressed down in gym clothes no one asked me if I needed help or assistance. Three other people walked In and were greeted immediately, I hate to have to bring race into this but since they were not African American were helped without hesitation. If there had been another Tory Burch closer I would have left then, but this will be my last time shopping at this location.
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May 2022 by Jeffrey Franklin
Nice store and took all my money Lol! Great area to shop in the Woodlands.
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March 2022 by Veruca A.
very rude employees, the only reason I went there was because they only had my size in that store. The lady gave me strange look from head to toe as I walked in but that doesn't really bother me I went there to buy my sandals and that's it. One thing I noticed though is that the rude employee gave me my reciept in my hand and I know they put it in an envelope because I've shopped Tory Burch for years in other places. Avoid that store if you're too sensitive and if you're not buying because they are too stuck up and give horrible service.
