-
January 2024 by Layla Requena
For the amount of money I spent in the store, my experience was sub par to say the least. Nobody waited on us or assured us we would be seen until 15 min of standing around. People who came in after us were seen before us. No refreshments were offered. I expected more of an experience especially with a reputable company and spending so much money. Initially came in wanting to buy two large necklaces and a matching bracelet. I left only purchasing one of the necklaces because I was annoyed and ready to leave. I drove an hour to the store and was very disappointed in the experience. I was presumed to be very young as indicated by the client advisors comment on my appearance. Therefore I’m assuming that is why I was not taken serious in making any purchases and given poor service. This store location also had a very limited selection. My bracelet was not in stock, despite being a Tiffany classic. My experience left me very dissatisfied. I would not recommend the location I attended.
-
January 2024 by Faith Martinez
It was somewhat busy and nobody came to help me. I waited 10 minutes and a lady came and said "Give me a minute and that she would help me" She proceeded to walk to the back and then go to the front of the store and stand there holding her tablet. I asked for help and got their back turned on me. There were at least 3 workers who were standing there looking at me. It took almost 20 minutes to get some help. I came in there knowing exactly what I needed. It would've taken 5 minutes to check me out. TIFFANY & CO y'all need to do better!!!
-
December 2023 by Sarah K
This is a nice store with a good selection. Be sure to ask for Cameron though! He went above and beyond to meet our needs. He is very knowledgeable, had great PR skills, and was patient and not pushy. I will be coming back to see him.
-
December 2023 by Vickie
Horrible company and customer service. I dropped off my necklace to add pendants on Nov 10th. The salesman, Ben and I agreed on the specific order of the pendants on chain. The instructions were clear on the paperwork, however on Dec 4th Ben notified me that my necklace had arrived but the work was done incorrectly. He informed me that he would send it back off as a rush order. On Dec 12th I received a call from Ben that my necklace had arrived. I went to pick it up on Dec 14th and the work was still done incorrectly! Ben offered to send it off a third time, but given the work was incorrect twice and that they had also done work incorrect on my daughter necklace several months prior, I decided not to let them to waste my time again with incompetent work. It's unfortunate I was still charged for their incorrect work AND their stuffy and unfriendly service. My necklace was a gift, otherwise I would never give this location or company my business.
-
August 2023 by Elizabeth Diaz
Purchased a bracelet for my daughter’s quinceañera and it was too big. Had it shipped to remove some of the links. Went today to pick it up and it was too small. My daughter really wanted it before school started. Marissa the store manager was able to help us and fix the issue since it was not our fault. Thank you for going above and beyond and making the situation less troubling for us and making it right. We are all humans and we all make mistakes and I understand that. My daughter is happy that she can finally get to wear her birthday present. Thank you.
-
August 2023 by Betty's Way To Improve Your Life
Purchased a bracelet for my daughter’s quinceañera and it was too big. Had it shipped to remove some of the links. Went today to pick it up and it was too small. My daughter really wanted it before school started. Marissa the store manager was able to help us and fix the issue since it was not our fault. Thank you for going above and beyond and making the situation less troubling for us and making it right. We are all humans and we all make mistakes and I understand that. My daughter is happy that she can finally get to wear her birthday present. Thank you.
-
June 2023 by Gary H.
We recently purchased a necklace and after wearing the beautiful necklace for a couple of weeks we brought the necklace back to have a bigger clasp put on since the one that was on the necklace was so small it was very difficult to put on. I was told it would be $120 to change the clasp out. I was charged $135. When I picked up the necklace Tiffanys was going to give back the diamond necklace in a pouch and plastic baggy. When the necklace was brought back for repair it was in the original box and bag, I had to ask for a box and bag so my wife would have everything she originally had. Disappointing experience. I emailed them my feedback expecting to hear back but was not contacted. I then contacted Tiffany via chat and asked if they acknowledge feedback from customers, they gave me a customer service email address and I sent the feedback again. I was never contacted. Tiffany's is owned by a French conglomerate and is probably not what it once was. I have had better experience's with local jewelers with same or better quality and much lower prices. These situations are where a high-end company should distinguish itself, my take away is I overpaid for a piece of jewelry just to get the name Tiffany that is nothing more than a chain store now masquerading as high-end based on its past. Since Tiffany's did not provide any real customer service and is essentially a jewelry chain store and not even an American chain, I will be returning the piece. To make my point about there customer service I spoke Tiffany's customer service to return the necklace, they told me they would be contacting the store and someone would call me back within the hour. It has been 24hrs and no call-back.
-
June 2023 by Carlos Jacobo
Nice jewelry store
-
June 2023 by Ирина Макеенкова
I asked to show me the jewelry, but the consultant did not pay enough attention to me and was distracted by another visitor. unpleasant. I will NEVER go to this store again.
-
May 2023 by Toni R.
Went in for cleaning and repair of jewelry. Staff was exceptionally friendly, everyone seemed happy to work there. Store is beautiful and well appointed. Would definitely return to purchase my next Tiffany piece.
-
March 2023 by Ruben Sanchez
I highly recommend people of color to avoid this location as long as Ben works here. We went in to the store ready to purchase an engagement ring (mind you the ring we were ready to purchase cost $18K). As we went in, my fiancé went to ask for customer service from a gentlemen named Ben as we were looking and waitin for a solid 15 minutes and she was told to wait and make sure we were not in line (there was no other customer in the store and there were 3 other Tiffany sales reps).We had another sales person (Madison G.) assist us and we had a pleasant experience. She is amazing and if you intend to still shop here I’d ask for Madison.Now back to Mr. Ben. As my fiancé was being helped by Madison, I stood back and noticed that 2 other families of color walked in and Mr. Ben ignored them for reasons I don’t see why as he was just standing and looking right at them as they obviously were looking to be helped. Madison rectified the situation and made a horrible experience a 5 star experience by the time we walked out. They also left visibly annoyed. Every other sales rep acknowledged us as we left besides mr Ben. Shame on you Mr. Ben your store lost out on a $18k ring sale today. Best of luck!
-
March 2023 by Noemi Young
Friendly and courteous store. They pay attention to you and make you feel welcome. A great Tiffany Experience, a great store.
-
January 2023 by Robyn P.
Dropped off several pieces of jewelry to be cleaned and I don't think it's ever looked better! A couple of my items are a few years old and they turned out brand new after the cleaning I had on January 11, 2023!
-
January 2023 by Kevin Koth
We purchased a wedding band from this location which we had seen at a different location while on vacation. We went in with the intent to purchase but we wanted to see it again just to be sure. The sales person took the ring out of the case for us and as my girlfriend went to pick it up to put it on the sales person quickly pulled the tray away from her hand. We did buy the ring but that just felt so wrong and never sat right with me. Would likely shop a different location for future purchases.
-
January 2023 by S D
Of course the quality is incomparable to another jeweler but not every location is this inviting. I’ve never had a bad experience here. Sometimes I go in to purchase and sometimes just to browse. Either way, the staff is always very warm and welcoming.