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September 2023 by Google user
Always on time and quality is always great. They haven’t lost any clothes so I’m happy! They always remember my special instructions. Great value for the price.
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June 2023 by john hollie
Quick turnaround and responsive customer service…just don’t quite do the shirt collars correctly.
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May 2023 by MollyAnne Davis
I send out my heavy duty type laundry weekly. My washer and dryer doesn't clean it as well as I’d like. I’ve been very happy with the service. David is the concierge that picks up and drops off my laundry. He’s friendly and professional. It has been well worth the cost to have thoroughly clean laundry and the convenience of only sitting the bag at my front door on service days.
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May 2023 by Joshua Norris
Stained one shirt, shrunk another! Avoid going here if you can. Otherwise, check your shirts carefully the minute you pick them up. Didn't realize it until it was already too late!
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April 2023 by Tina Jester
They did a fantastic job clean our down comforter. Will definitely be returning for all our cleaning needs.
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March 2023 by Larry Reisender
They make life easier for me. Even if I forget to put my cleaning out, they let me bring them to the local store and they deliver them to me on the next scheduled delivery.
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January 2023 by Dawn Bremer
I’ve been a customer with Tide Cleaners since they were MW Cleaners. The customer service has declined greatly. I’ve had a separate account from my ex-husband since 2014. Last year, they charged one of my orders to his account (good thing we’re friends and I sent him the money). When I called Tide, they said they had my credit card number on my account. There was no explanation for charging his account, no apology, no offer to look into what happened.Last year I also had to start driving my order to the store on Rayford Rd to drop it off because it wasn’t being picked up, as requested. Again, no apology, no explanation, no offer to look into it. The same was happening with deliveries. I called the store, they gave me the driver’s number, he didn’t know why I wasn’t on the route, and eventually my order arrived a day later.My daughter thought it would be sweet to give me a $150 gift card to Tide for my “laundry fairy” this Christmas. I made a point to load up the laundry and dry cleaning in separate bags and go to the store to discuss the gift card. The employee made a phone call, checked my account, said it showed $150 credit on it. Told me I could hold onto the card because it was all set. My delivery arrived on Monday. It was a busy week so I only sat down to look at bills on Saturday evening. There it was: $137.65 charged to my credit card by Tide Cleaners. In addition to needing to re-wash the laundered items because they are stiff, I now have to drive to Tide Cleaners on Monday morning to try AGAIN to get them to charge my account correctly. When that is corrected, I am done as a customer. Too many mistakes with zero effort at accountability both locally and at their corporate level.
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January 2023 by Eric Quevedo
I’m not familiar with the cost of dry cleaning so can’t speak to the value but the service was fast and the staff was very friendly. My down jacket turned out good as new!
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December 2022 by Grace Hill
They notify me when they are going to be in the area so I can have them pick up the laundry. Then they bring it back nicely cleaned and pressed. Drivers always courteous and polite. Best thing, I don’t have to spend my time driving to drop off and pick up. Can’t beat the service!
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December 2022 by Luke Rodgers
Pick up and delivery to my home is one less thing for me to do! Love it and service is awesome! Customer Service responds timely to resolve any issues!
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December 2022 by LifeOnPlanetdede
I had a last minute situation and needed a suit cleaned immediately for to a emergency function that we had to attend and Tammy, from Tide cleaners Grogans Mill in The Woodlands, Texas, absolutely saved me by getting it done for me in 24 hours on a Friday which they normally don’t take at noon and had it ready by noon Saturday! Will definitely be using them on the regular and appreciate them accommodating us for our last minute need for a clean suit!
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December 2022 by Josh Walker
They changed their policy about applying coupons to at drop off with no notice and the lady didn’t tell me when I dropped off. So what normally would be $35-40 range was over $60. I will never come back again
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November 2022 by Robert Ortega
I’ve used this Tide Cleaners location for years now since moving to The Woodlands and have always received great service. While I’ve had issues at other Tide locations, this location has been great. Until now.I dropped off my dry cleaning Friday and picked up Saturday morning. The associate at the front desk was very kind. Once I arrived home, I started to hang my dry cleaning in my closet until I noticed a very foul smell. The foul smell was coming from my shirts and pants. It smelled like the clothes had been sitting in an old card board box in the attic.I am not sure what chemical was sprayed on them but it smelled awful. I can’t believe my dry cleaning smelled worse than when I dropped it off. Unfortunately, I have to now re-dry clean them just to get the smell off and spend even more money. I will be going to another competitor due to this mishap. Incredibly disappointed with this location.
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November 2022 by Samantha Brite
My driver Tim was a so professional and went out of his way to make sure I was taken care of. My clothes came back perfect too. I was nervous that not being a military town the dry cleaner wouldn’t know how to press my uniforms but they did great. And for far less than I’m use to paying. Thank you!
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November 2022 by Meagan Jamaluddin
My husband was going out of town for work on the same day as our normal laundry delivery, so I called a day ahead to see if I could possibly pick up the clothes instead. They told me that the clothes were already at the depot, but they could have them delivered back to their location so we could pick up later that evening. To my surprise, they actually delivered the clothes to our house!! It was such a nice surprise and so appreciated that they went that extra mile in their customer service!
