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December 2023 by Melinda K.
Beware even though they state they state their return policy is posted in the store which is no refunds exchange only even on gifts. They will reach out and say "We take great pride in our customer service and strive for clear communication" So if they actually did take great pride in their customer service and the customer clearly states while shopping " I don't know if she will like it " the salesman doesn't take time to verbally review their return policy that the customer that their loyal customer is apparently is supposed to stop and read while shopping. The salesperson jokingly says after the purchase has been made if she doesn't like it I'll see you in 7 days. Just skip this store and go somewhere they actually take care of their repeat loyal customers. Don't waste your time or money here Drive just down the road to Cassio creations if you're looking for custom made jewelry repairs or that unique piece. Thomas Markel says they are not a chain and unable to do returns however even Cassio creations has a 30 day return policy if it isn't a custom piece
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October 2023 by Aaron Thaine
My wife had a good idea of what diamond ring she wanted and the style. Shai was so helpful and patient with us. She guided us to the perfect diamond ring and made sure we got exactly what we wanted. My wife is over the moon! She looks at her ring everyday and smiles. Thank you so much, Shai and Thomas Markle Jewelers!!!!!
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October 2023 by Rick Bridges
Essy, Dillon and the entire staff at Thomas Markle are the best of the best in customer service. I brought my Tudor Black Bay in for a warranty issue and ended up buying two new Tudor Royals! Love this staff and the quality offerings speak for themselves. I highly recommend them. I'm getting on the list for a new Rollie when I get my Black Bay Back. Thomas Markle has the best personalized service of any AD around, hands down!
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September 2023 by Charles Von Schmidt
Our long term family jeweler. Excellent service, fantastic custom creation jeweler designed our wedding sets, multiple necklaces and re tasked older items into new settings allowing us to remain current. Secured several watches for us as well. Always friendly and asking to clean out jewelry whenever we are in the store. If you want a personalized quality experience then our family would highly recommend for your family as well.
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September 2023 by Andrew Lee
Very fond of the experience I had in Thomas Markle @ the Market Street location. Came into the store to purchase a Tudor BB31 for a family member.I want to take the time to say a special thanks to Shai for the knowledge she shared of the brand and the watch specifications. I don't think I would have pulled the trigger on the purchase without her assuring me that we've picked out the perfect choice. Thanks again, Shai!Additional note: I am a big fan of Grand Seiko and this location carries the most complete selection of GS' I've seen so far in the US. Will definitely be looking to purchase one from Thomas Markle soon.Also, big thanks to Mario who patiently assisted me size my watch 3 times over to get it perfect for me. A++ focus on post-sales customer service here...don't hesitate to check them out if you're in the area!
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September 2023 by Ryan Grey
For customer service, overall experience, and quality, stop no further than Thomas Markle Jewelers. Shai has been exceptional in providing steadfast service and a great experience every time we visit the store. Thomas Markle really has focused on customer service and it is oozing throughout his staff. I purchased some beautiful hearts on fire earrings for my wife, had our wedding wings refinished, and other alterations on my wife’s jewelry with zero complaints. Thomas Markle is also an AD of Rolex. I was able to purchase the mint green sky-dweller and I love it! I can’t wait to get another Rolex soon. For all jewelry needs, contact Shai at Thomas Markle. You will be extremely satisfied.
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September 2023 by Quentin H.
My experience here has been very pleasant,I've been all over the place to make a decision but I can humble say shay has been more than patient and understanding. I'm definitely going to buy my new time piece from them here shortly.If you're in the market for a Tudor or Rolex shay is definitely your person.
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August 2023 by Cindy Hardin
I went into the Thomas Markle Jewelry Store in The Woodlands looking for a necklace for a specific event and dress. They couldn’t have been more accommodating. They helped me find a perfect necklace which I can use for many other occasions and outfits. The personnel is friendly and helpful without the least bit of pressure to buy.
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August 2023 by Aksamal Akhmetova
This Rolex at Thomas Markle provides an exceptional level of expertise and professionalism in their service.From the moment I walk in, Shai greets me warmly and attentively. She is extremely knowledgeable about the various Rolex timepieces and can answer all my questions.The store's ambiance is inviting, and I feel comfortable browsing through their impressive collection of Rolex watches. They are patient and never pushy, allowing me to take my time in making a decision.Thank you Shai for your professional and friendly service!
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August 2023 by Grayson Campbell
I had the privilege of buying my first Rolex at Thomas Markle Jewelers in The Woodlands recently. Everyone at the store was polite, professional, eager to help, and knowledgeable in the products they stock. The purchasing experience at Thomas Markle Jewelers was second to none, and the best buying experience in my life. Elaine was incredibly helpful and kind. Mr. Markle made me feel very welcome in his store and made an already special occasion in my life something I will never forget. I highly recommend this establishment for all of your watch and jewelry needs. I look forward to being able to visit Thomas Markle Jewelers in the future.
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August 2023 by Bobbie S
Bethany at Thomas Markle was incredibly helpful and attentive, even with the most indecisive client, me. Worked with me to find the right designer who suited my style for the perfect cushion cut stone mounted in a halo setting. She also helped me to design the perfect wedding band for him. I get so many compliments on my ring, it’s stunning. We’ve purchased a luxury watch from her also and cannot be happier. Thomas Markle in the Woodlands is our go to jeweler, if you’re looking for quality and solid customer service they will not disappoint. We’ve bought too many items to post pics.
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July 2023 by Renn Spd
Elaine Diaz and Thomas Markle Jewelers made my experience today an amazing one. Today I purchased my very first Rolex and I could not be happier with both the watch and the excellent service.I’m absolutely grateful for Elaine’s kindness and I hope this is just the beginning of a long term relationship!
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July 2023 by Toan Tieu
This has been the best experience at a fine jewelry store that I have ever had. The sales person, Shai is amazing and beyond helpful. I have been to other fine jewelry establishments but I have never been treated so well and felt so welcomed. Shai truly made my first Rolex buying experience very special.
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June 2023 by Kelly Kelsey Paddayuman
Great experience! they take care of their clients very well! I love my watch, special thanks to Dean (The Woodlands) for my first luxury watch! He always kept me informed and let me know when there was inventory that he thought I would be interested in. He recommended the piece that fits me well. i love it so much! You are awesome!
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June 2023 by Richard Winn
Working with Bethany was great, she helped us see the vision of a new custom ring being built for my wonderful wife. It came out better than we believed it would, from start to finish Bethany was great to work with. I will be back soon.
