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April 2024 by Stephani
This establishment consistently provides a conducive environment for post-work relaxation. The ambiance is exceptional, the cuisine enjoyable, and the bartenders exhibit a high level of expertise in their craft. The service rendered is noted for its exceptional quality and attention to detail.
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April 2024 by Shortel Brent
Attended the Easter Brunch. Family of 11, so the bill was large, and this was our second time, but this time the food was cold in every section of the buffet except the omelet station prepared right before you with your own fixings. I am terribly disappointed, and we will not return.Food & drinks: Attended the Easter Brunch. Family of 11, so the bill was large, and this was our second time, but this time the food was cold in every section of the buffet except the omelet station prepared right before you with your own fixings. I am terribly disappointed, and we will not return.
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March 2024 by Eric Efraimson
Great location for business or personal events! Rooms, activities, & staff are wonderful. Highly recommend!
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March 2024 by Derek Binsted
Great
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March 2024 by Kellie Bentley
Always amazing stay!!! Great food, fun and service.
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March 2024 by Chef Philip McCulloch Sr.
Very clean and quiet for
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March 2024 by Margarita Paizer
Here on a business conference. The Woodlands Grounds are beautiful and staff is friendly and accomodating. At 3:00 am I was able to get coffie keurig cups within 5 minutes of request. Restaurant on the grounds are excellent! Love the weather in Texas!
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March 2024 by Sarah Kupka
Paid for the adult only floor and children were screaming and running around on it.The surprise package I got for my husband on our honeymoon wasn't ready.Though the food was great.Customer service was lacking
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March 2024 by Olivia Puccio
I used the Woodlands Resort for our wedding block. On a positive note, the resort itself is beautiful, the staff is perfectly nice, and we negotiated a good rate. However, the process of working with them was painstakingly difficult--if I could go back, we would have avoided them altogether. It was very difficult getting in touch with our contact person. They made ample mistakes with our contract (ie, charging our guests fees that were supposed to be omitted). Many times our guests would call and they would have no idea how to apply the block rate. As bride and groom, we were supposed to get champagne and strawberries in our room on our wedding night per our contract, and needless to say that never happened (I honestly was not surprised by that point).
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March 2024 by Jeffery Lewis
DO NOT STAY HERE!! This place is all ghetto. They’ll steal money off your card and your belongings from your room and refuse to refund you for anything they’ve stolen. They will laugh at you on the phone and make your bad situation a JOKE TO THEM!& Hang up on your face.They recently just tore down a building that would remind you of Friday the 13th on the property that gave you the feeling that someone was either living in the abandoned corner which was a camping corner/apartment loft type area or it felt like it overtaken by animals. HWEVER not safe at all.The manager Ruben was the ONLY helpful person.The manager Elizabeth needs to be fired. She is a horrible manager and does not do her job correctly whatsoever. Her incompetence is saddening. I’ve provides proof and they said they switch systems and aren’t able to compensate me for what they illegally pulled off my card.MAY 2, 2021THIS “RESORT” STOLE 1,000$ from my family and will steal things you leave behind in the room.It has been a year of fighting to get in contact with someone to assist getting a refund for the money they stole from my family! The staff is so inconsiderate and will transfer you to people who are not in office and will not EVER pick up the phone. UNLESS YOU WANT T0 GET ROBBED DO NOT GO HERE!!! You will provide EVERY SINGLE BIT OF PROOF THEY ASK AND THEY WILL STILL REPEATEDLY NOT HELP YOU. THIS PLACE IS A JOKE!!!!
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March 2024 by JoLynn Thompson
DO NOT STAY HERE!! This place is all ghetto. They’ll steal money off your card and your belongings from your room and refuse to refund you for anything they’ve stolen. They will laugh at you on the phone and make your bad situation a JOKE TO THEM!& Hang up on your face.The manager Ruben was the ONLY helpful person.The manager Elizabeth needs to be fired. She is a horrible manager and does not do her job correctly whatsoever. Her incompetence is saddening. I’ve provides proof and they said they switch systems and aren’t able to compensate me for what they illegally pulled off my card.THIS “RESORT” STOLE 1,000$ from my family and will steal things you leave behind in the room.It has been a year of fighting to get in contact with someone to assist getting a refund for the money they stole from my family! The staff is so inconsiderate and will transfer you to people who are not in office and will not EVER pick up the phone. UNLESS YOU WANT T0 GET ROBBED DO NOT GO HERE!!!
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March 2024 by Tish Jones
Great relaxing resort outside of the city but near malls/restaurants. Would definitely return to enjoy the pool. Did not golf thisntrip but look forward to return trip. Bartender made great old-fashioned's. Good for families!Rooms: Room was comfortable & clean. Refrigerator came in handy.Food & drinks: Only buffet offered for breakfast/lunch. Disappointed in both.
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February 2024 by elise verwers
Amazing stay! Clean rooms, plenty of free parking, restaurants close by, friendly staff and amazing pool. Pretty sure my kids were entertained by the pool for three straight days. S’mores kits were a fun perk. Will definitely be back.
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February 2024 by Mo
Disappointing. Water slides were closed due to it being "off season" without any mention on the website. This is Texas and it can get into the 80's in February. Buffet was very limited and a poor value for the price. Breakfast restaurant and meeting rooms are on the opposite side of the property which requires a quarter mile trip outdoors, could be an issue when dressed up or in less than perfect weather. Some arcade games for the kids were out of order with no efforts to be repaired. Some staff were friendly but some seemed to not care. Despite being a Diamond member I had a very difficult time to get a late check out past noon even though the property was empty (was told on check in there may not be a buffet the following days due to low occupancy). Not a good value for the price. The heated pool was very nice and warm, the biggest positive we had. Restaurant staff were very nice. The golf course seems nice but we do not play golf so can't comment further. Would not stay here again and would not recommend it. Paid 4 or 5 star money to stay at a 3.5 star property.
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February 2024 by Dave Ashley
Y'all have the maintenance position in the add as plumer what is that position??? Lol who ever posted the add needs spell check it's plumber !! Do it right or don't do it at all!!!
