-
March 2024 by Noura Aparecida ghannoum
Customer service was great !!!But I am very disappointed with ORVIS made in Vietnam…..?????? I will not shop if it’s not made in USA
-
February 2024 by Klaus Marden
E-Commerce customer service is a joke. I had half of an order canceled without notice. Do business in the store and physically grab what pieces you want!Whenever asked about it via customer service representative wasn't accommodating.They swore by date/times of email sent, yet still not a single email from the representative. They'll spam you with promotional emails twice a day but whenever they mess up it's not their fault.
-
February 2024 by Cody Thompson
I've been having pretty poor experiences with the customer service here. Once you've bought what you need, the overall attitude became pretty dismissive and this morning, as I was wrapping up a conversation the employee started talking and as I was taking my receipt, another employee came up and called the next person up on top of me and the person that originally started the conversation just said "happy fishing".....and I was mid sentence when this happened. I don't know if it's just me, but this has been a consistent patter the last few times I've been in there.
-
December 2023 by tori o
I went in because i was seeking a multi-pocketed vest and not only did i find one I fell in love with in color and size, but the sales person was an outstanding human and so very helpful. I love that Orvis donates back a percentage of the sale to conservation causes. A perfect shopping experience. Thank you!
-
May 2023 by R Walker
Salesman very helpful even though I was just browsing today. I like to take my time with expensive purchases, and they were very amenable to my needs.
-
October 2022 by Veronica Choi
Good store for pet gifts and accessories! My dog loved the toys. Great location at Market Street - The Woodlands, TX. Also, they have great outdoor gear. Overall I recommend going there.
-
May 2022 by Jimmy Brummell
I only drove by this time. A major accomplishment in it self. I know from past experiences that the sales people are very knowledgeable and helpful. The gear is top notch and the fly-fishing 101 class is both helpful and fun.
-
February 2022 by SJ W
This is my local Orvis store and we are so thankful they have a presence in The Woodlands! Great merchandise and a professional, helpful staff. Orvis is the last American outdoor company that is family/privately owned. All the rest; Filson, LL Bean, Cabelas, have all gone the other direction and have sadly (IMHO) gone downhill. Orvis remains true to its roots and they stand behind their products and customers. They have the best product guarantee in the business!
-
February 2022 by Daryl Talley
Absolutely best customer service and selection. Staff was very friendly and welcoming. Very helpful with my purchases.
-
September 2021 by Allen rugg
Great shop help was very friendly and very gear to help with my choices.
-
August 2021 by Richard Spurlocck
Put new line on the old reel-- The Woodlands store is the best!! As always great service
-
August 2021 by Keith P
6pm? Really? Employees could care less. Got there at 6:02, and they really don't care. No more Orvis for me!!
-
May 2021 by Jackson George
They knew what they were talking about! I came in to get some flies and they were quick to help me. I am also a beginner and they don't make you feel like one. They were very helpful, I would recommend to anyone wanting supplies for fly-fishing!
-
May 2021 by E. Nick Henery
I had to pick up a fly rod that had been repaired. I was going to buy another two fly rods and reels. Had to use the restroom but was told that I (78 years old) had to walk about a half block in the rain to a public restroom. I've used the Orvis restroom in the past, but their restroom is off limits to COVID-19. Yet, they don't have a bit of problem to send their customers to a public restroom where the probability of catching or spreading COVID-19 is much, much greater.We can go to restaurants, shopping malls, but to use a restroom in the back of the Orvis store is treated like it is the epic center for the virus. Thought I was in California or New York. Even here in Texas there are spots like this Orvis store that use the virus as a means of controlling your behavior.To say the least I won't be using Orvis for my fly fishing needs. On another note; even though I have had the two vaccinations, I still wear a mask in public.
-
April 2021 by Abigail Stephens
Great selection of outdoor wear, but very pricey. Seems like good quality though.