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November 2023 by Alia Shaban
Austin and another female worker (I did not catch her name) did our oil change today. They helped us out with a piece of metal that was hanging from the bottom of the car. Very quick and excellent customer service.
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November 2023 by Ray Chu
I had a thorough, friendly and professional experience with my oil change today. Great attitude, very informative and helpful team led by the manager, Austin. And special thanks to Gabriel who special ordered a drain plug for my truck. I will be using them again!
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November 2023 by Mike
I had state inspections on 2 vehicles today. Alexis and inspection team were great. They are efficient, knowledgeable, friendly, and helpful. Very nice experience.
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November 2023 by Sean Summers
Great service, very professional and the guys remembered my car from last time. Was in and out with an oil change and a car wash in under 20 minutes
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November 2023 by Laura Steffy
I can’t thank you enough for the excellent, truly customer centered service your employees provide. I came in after driving to a friends funeral on Monday 11-6 in the afternoon, and both a bright young woman-sorry I didn’t get her name, and Tavius, took a long time to help me. I was concerned about an intermittent oil light and upon checking my oil, they found it was almost dry. The two informed me that my car is known for doing that-burning oil. They showed empathy and genuine concern for my safety and when I got safely home, due to the diligent care they provided, and my husband looked in it-we found they were exactly right, and in fact a class action lawsuit has been filed with the maker of my car. They made me feel like the most important customer, even though I have never been to your business before, and they knew I lived out of town. I’ll gladly return when I am in town and wanted to celebrate the uncommon and excellent service I received! I am truly grateful to Tavius, the young woman and to you, Express Oil Change, for the culture of caring at your business! Thanks again and please tell these two I’m so grateful!Service: Oil change
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October 2023 by Maggie B
This is our 2nd time here and let me tell you, here you will get nothing but phenomenal friendly guest services, fast and efficient state inspections, car washes and oil changes. The gentleman with the shoulder length brown hair has made our visits very personable and Bobby did our state inspection with ease! We will definitely be back it’s our go to spot for all our car/truck needs!Services: Air & cabin filter replacement
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August 2023 by Rozanne Hill
Great service! Austin was friendly and kept me informed of what they were doing. He explained the offers, but didn't use high pressure tactics, which I really appreciate. Will definitely be going back.Services: Air & cabin filter replacement
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August 2023 by Renee Kimmel
The young man who helped me with the oil change, Austin, was by far the best interaction with an employee to date. He was very courteous, professional, and knowledgeable. He is a true asset to your company. And, no, I do not know this young man away from work.?
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July 2023 by Crystal Corbin
Wow!! New manager has really changed this place around. Had you asked me 8 months ago if I’d recommend this place I’d say no but the new team here under Austin Smith 100% recommending this place for your oil change, filter replacement and free car wash.Service: Air & cabin filter replacement
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July 2023 by Jennifer Freeman
Austin was great! Very thorough, explained everything and did all services in a timely manner. I will definitely be coming back!Services: Air & cabin filter replacement
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July 2023 by Michelle Kinsey
Austin the manager @ the woodlands location was awesome and helpful. I appreciate him taking the time to answer all my questions and go over pricing. If you are ever in the area stop by and get an oil change and a car wash!!! Thanks Austin!!!
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July 2023 by Casey Lovelady
I have had 2 great experiences getting a car inspection at this location! Wait time was short both days, inspection was timely, AND every employee was super friendly. I highly recommend this company.
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June 2023 by Tomas Garcia
Absolutely one of the best oil change experiences I’ve ever had! Not only was the crew amazing and thorough but Alexis went above and beyond service and let me know about other services needed without being pushy. She is an absolute joy to speak with and knows her stuff! Spoke with Vicki Martinez (manager) and she was also pleasant to speak with. This is by far the best places to go for an oil change, services, and a free car wash at a 25% discount!! We will be coming back every-time and will be requesting Alexis again! Thanks guys! Corporate I hope you’re taking care of this team as they are a winning crew!!!
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June 2023 by L L
A great experience! Austin was very thorough but speedy. He was super nice and I really felt taken care of. Thanks Lube Express ?Service: Oil change
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May 2023 by Adam Shed
As far as I can tell there was nothing shady, that's because of Alexis. I have a good guy feeling about her and I'll ask for her again. Not to think the worst of people by default but when it comes to car maintenance I do. I think she's an honest person so I'll ask for her again. I guess I trust females more in general. Nothing against anyone else there. It's too expensive so I subtracted a star ⭐ for that. 5 stars for Alexis though.Service: Oil change
