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April 2024 by Dustin Appleby
Highly recommend. Friendly staff and competitive prices. I was quite pleased with the customer service.
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April 2024 by Patricia Williams
The recording when you go to pay states we have several units there we do not . then they turn around and raise our rate $90.00 after we’ve been there six months from $107.00 to over $90.00 dollars more. When I asked why they raise the rates they stated that they called around and raised it what everybody in the area was charging . this is not true . It is it even climate controlled. The other smart stop storage iI spoke to today was shocked at the amount they went up over ninety dollars . person I spoke to was very rude assured me someone would call us back in twenty four hours they did not . Keeps claiming that they did neither my son or either one have any messages from them then he claim they sent out a certified letter to let us know that they were going to raise the rates. We never received it when I called the corporate offices they were concerned and he was very upset that I called them, he wanted me to assure him I would not leave at the end of the month if he had the one who figured the rates checked again. I told him I could not guarantee that if he was going to keep it at over 190.00. Take my advice go with another storage unit this one will rip you off. And he also charged me a $30 late fee even though I called at the first of the month to pay before I realized how much it was going to be and he assured me that he would have someone call us and he never did . So now my bill instead of being 190.00 it’s gone from $107 is now $227..Received a call today and they stated they would meet me half way on the charges. The only problem is he refuses to reimburse or credit the difference in the 227.00 and new ant. Not reputable for sure.
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April 2024 by Wade Wilson
Always friendly and professional. The units and grounds are kept up very nicely
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March 2024 by Bri Schnell
Megan was filling in today for Ariana, both ladies have been so easy to work with! SmartStop is definitely a great place, well kept up, and super convenient. Highly recommend!
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March 2024 by Barbara Grover
Meagan was awesome. Very knowledgeable and friendly. She’s a keeper!!
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March 2024 by mark houser
Good place
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March 2024 by Kerri Rubio
My rates have been raised 2times in 6 months without notice. Frustrating.Oh I get the inflation excuses both times but I’ve called other units and they are cheaper priced. I can’t move because of physical issues.They are clean and safe except my things are moldy . Been there over a year. No issues till these 6 months
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March 2024 by Jennifer ONeill
Worker was at another location had to wait 20 mins to get here to sign the leasing paperwork but she was friendly and professional which was a plus. Facility appears to be clean and well cared for.
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February 2024 by Shey Saade
Thanks Joseph
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February 2024 by Cajavilca Family
Easy to sign up
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February 2024 by NoxFlex 1983
Ariana was very nice and helpful!
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February 2024 by Jeffrey Scott
Great customer service in helping downsize.
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February 2024 by Grapevine Village
Very pleased with this facility for storing our rv. Super clean, nice level concrete surfaces, easy access, great location, motion activated lighting and recently repainted. Staff is exceptional and Joseph is an outstanding manager. 5+++++ Stars
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January 2024 by Alberto Montero
Excellent service. Thanks and I will be back.
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January 2024 by Mira
Alani was so helpful and amazing