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November 2023 by Jon Schofield
Awesome experience with Frank! You think, really? I’m buying a mattress…but he worked to get us a great deal in not one, but two mattresses! Appreciate his knowledge, time and customer focus. He is a keeper, Mattress Firm!
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November 2023 by Daniel Hughes
My son and I were on our way to American Furniture Warehouse in Conroe. Well my son wanted to stop at Mattress Firm first. So glad we did. Greeted by Stephen and the store manager immediately. And Stephen was fabulous in taking his time to be sure he explained all my sons options. My son purchased a high quality Sealy, and got a great deal with the sale that was in progress. And what a quick delivery. Bought on Saturday evening and delivery on Monday. Stephen and the store manager at this location know about customer service, HIGHLY RECOMMEND!!!
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November 2023 by Lee Sumner
Frank was very helpful and very knowledgeable. Got us the right mattress to fit our needs. Highly recommend this location and Frank
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November 2023 by Jenny Lewis
Frank was great! He answered all my questions and worked with me to find the right bed. I am really happy with my purchase.
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September 2023 by Stacey Marineau
Frank provided excellent customer service! Loved how quick the sales process was and he was extremely informative, but not pushy! Thank you Frank!!!
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September 2023 by Archie Khan
Frank is the MAN! I’ve already bought 2 beds in the last 2 months, one for the main room and another for the guest room. Frank always goes above and beyond, and always makes sure to leave his customers satisfied. You might find more colors, you might find bigger selections elsewhere, but you won’t find Frank. That guy is a legend.
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September 2023 by Michael Hunn
Our salesman, Frank, was very knowledgeable about all of the mattresses and was very helpful in making sure we found the mattress that fit our needs.
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September 2023 by Ernest Garcia
By far the best mattress purchase experience that I have ever had. Sales person Frank was easy to deal with and helped us where we needed help.
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August 2023 by jodi eliason
Soma was attentive and described the mattresses well. The process was quick and he described the delivery process in a detailed manner. We would definitely purchase from that location again.
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August 2023 by stuart stong
Frank was Great !! Took care of me over the phone. Friendly, and great service !! What I DID NOT LIKE, was none of the Mattress Firms from 3083 & I - 45 ( Conroe) all the way to the Woodlands, had a Waterproof Full Size HD Mattress Pad !!! You sell Mattresses !! Isn’t it Common Sense to have Waterproof Mattress Pads !!?? ???. I needed it tonight !! But - NOPE !! I have to go Allll the way to Intercontinental Airport, to the Warehouse, almost 1 HOUR AWAY !!! ???. That! I’m NOT, happy with …. ???. I didn’t get the guys name at the 3083 & I - 45 store, but, He was Great also !! It showed he had 1, he had to go look for it, and found out, it wasn’t a Full size, it was a Queen, Bundle !! He did look hard, and he did call me back , I want to thank him for that !! I appreciate it…. Tomorrow I gotta go from WILLIS, Tx. Allll the way down to INTERCONTINENTAL AIRPORT !! ??. ? …. Thanks ….
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June 2023 by Brandi Lynn
Soma and Frank were both so helpful to my fiancé and I in choosing our first mattress together. They informed us on important info without pushing sales and we both appreciate that. We’re both more than happy with our purchase from today and thank you to the awesome staff!!
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June 2023 by Google user
Soma and Frank were both so helpful to my fiancé and I in choosing our first mattress together. They informed us on important info without pushing sales and we both appreciate that. We’re both more than happy with our purchase from today and thank you to the awesome staff!!
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April 2023 by federico ortiz izquierdo
Purchase a bed on Tuesday and had it delivered by Thursday morning . The sale staff was very helpful, took their time with me did not rush me . And the delivery guys were very polite and helpful
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April 2023 by Marla Bordelon
Great service! Our salesperson, Soma, was very informative and attentive. Yet did not push the usual “purchase pressure “ some salespeople do. Our delivery was efficient and without issues. Overall, a great experience!
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April 2023 by Dan Strigenz
This was our 2nd experience with Mattress Firm, but first at this store location. If you are looking for a new mattress, Mattress Firm makes the process incredibly easy. There are so many different options to try in the store, and the salespeople are very helpful on explaining the differences and helping narrow down your search based on sleep position, price point, and other factors (cooling, type of mattress ie coils vs hybrid vs memory foam or tempurpedic, etc). Soma was our salesperson on this trip and made the process incredibly easy. We liked our previous mattress that we had purchased through Mattress Firm, so he quickly showed us the mattresses most similar to the one we had, as well as a few other options that would feel similar but had some other features. Ultimately, we stuck with his initial recommendation. He had our sales bill rung up and delivery scheduled within minutes, and we were out the door start-to-finish in less than 30 minutes. We couldn't be happier with the experience. Finally- delivery was able to be arranged within 1 calendar day! Fortunately our mattress was in stock so this could be arranged. The delivery team was on-time, efficient, and super friendly.
