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June 2023 by Ashley M.
I usually avoid the hustle and bustle of this location by shopping online for work basics and simple accessories. I usually only go to the store for in-store returns or curbside from MAC. Never had any problems with curbside. Usually no problems with returns until today. I purchased quite a few shoes and accessories in the app last week. Two of the pairs (lowest in my bunch, actually) did not fit. I tried them on in my house, walked to a mirror on carpeted floor, and put them back into the box. I went in store to return them today after initiating the return in the app. The young lady at the desk was so rude, working very hard and very openly to see if I'd worn these $40 shoes!! I pointed out to her that both pairs had delicate soles that would immediately show wear when worn outside and explained that the tiny fleck she saw was likely from my carpeted bedroom floor. She treated me as if I would lie to her about two pairs of $40 shoes when I likely spent her entire months check on another item on the same ticket that I wasn't attempting to return. When she was satisfied, she basically shoo'd me away and didn't even hand me back my receipts in my hand. She placed it on the counter, waved her hand over it, and shoo'd me away from her counter. It took so much for me not to tell her exactly what I thought of her and her behavior especially when I'd just seen her being much nicer to woman in a different age group and demographic. If you're going to accuse me of cheating the system, at least do so in a store that doesn't offer clearance!
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April 2023 by Mar O.
I'm specifically giving a review for the Clinique counter at Macy's - not the whole dept store. My daughter got her makeup done with a staff member by the name of "Ese". She was amazing! My daughter has never looked more beautiful. We did buy a few products - but she didn't pressure us into buying items. Which I really appreciated. She threw in some good samples for my daughter too. She went the extra mile! I had such a positive experience- that I'll be shopping at Clinique regularly.
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November 2022 by Micheal W.
I'm bad with names but I received great service at the Macy's Mens Fragrance Department! The young man possibly Hispanic guy was very helpful! He recommended a new YSL parfum and I see why! It was friends and family week and I was able to get 15% off.
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October 2022 by Tracy R.
Just DON'T! I highly recommend staying away from this place if you value your sanity.
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January 2022 by Jennifer G.
If you are a good bargain hunter and search the sales, you can really make out here. Brand names have deep discounts on the clearance rack! Several places to look, and dressing rooms usually well maintained.
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January 2022 by Stacy R.
Complete incompetence! Called store yesterday as my order was set to cancel if I did not pick up. Curbside lady said I could extend pick up window until today. Guess what.....that was a complete lie!!! Macy's cancelled my order and didn't even have it in the store to repurchase again. Beyond mad and upset with this company!
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November 2021 by Rhea L.
When I go to Macy's I go directly to the Jewelry area. Price are so reasonable and you get discounts.
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July 2021 by Jeremy H.
Walked in to buy some shirts that were clearly marked down and refused to give it to me so I just bought one. The best part is when I walked in what it looked like the manager didn't even say hi to but rudely ran into me and bumped me and STILL didn't even give a nice greeting. Four employees including the manager all ignored me and gossip really badly about some lady and how they thought she was such a slut and whore. Really NOT a good place. I wouldn't bring your kids in there either.
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February 2021 by Paul C.
Robin Sanachez this the worst store manager ever. She was so rude to me when I was trying to buy makeup for my wife.
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May 2020 by Victoria S.
I had an issue with an order. I have spent the past hour on hold waiting for a customer representative. Unacceptable, Macy's!
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January 2020 by Dom Kukuljica
Nobody knows where this thing is or does it even exist.
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December 2019 by Sara A.
Love love love the quality and prices here! Yes it can be a little pricey but it's QUALITY clothing that can last you years! I love looking through the Last Act section first because you can find amazing deals! They almost always have a coupon you can use and save an additional 15-20% or so. I believe they give you even more discounts when you have their credit card. Their customer service is nothing spectacular! Extra shoutout to Robert in customer service who helped with a return and reorder of the same item that was no longer In stock. You were extremely patient
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December 2019 by Chris V.
Be very careful when shopping at Macy's in the Woodlands. My wife was shopping last night and went to pay with our Macy's card when the clerk told her they no longer take that card and she needed to upgrade to the new Macy Amex card. I don't know if Mary the clerk was being spiffed on new cards but she coerced my wife with a long line behind her to upgrade to this card. Mistake by my wife, but the sleezy behavior by this Macy employee will keep us from returning to this store.
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November 2019 by Brandon B.
I literally watched a Macy's employee named Alexa curse out 2 older women for asking if her register was open. Alexa is a big beast of a woman and the 2 woman looked shocked. To add insult to injury the manager told the ladies Alexa was having a bad day. Alexa called the woman a b**** and said I'll check you out when I'm ready b***** The manager literally did nothing and it was said in front of her face! Macy's has lost its touch. Shop online it's safer.
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August 2019 by Lisa D.
I guess Macys The Woodlands doesn't value plus size shoppers. There were NO plus size business suits at all. I had money to spend. I guess I will take my money somewhere else.