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March 2024 by lakeisha Davis
I am overly excited about my new purchase from LoveSac. I have been looking at the products online for a few months, and finally decided to go to the store and see the product in person. I was pretty sold on what I wanted to purchase by looking online, but my in-store visit sealed the deal. Our sales guy, Tre, was awesome. He was very informative about the merchandise, and attentive our needs and what we were looking for. He made me feel very comfortable and confident in making my purchase. I can’t wait to receive my sactional!
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January 2024 by Matthew Perkins
Just purchased a $10,000+ couch and when it arrived in the 30+ boxes, I started to notice cushions weren’t the same. After doing some research with the store it was discovered the girl who sold us the coach charged us for the more expensive cushions which we never wanted. Lovesac then sends me more boxes of the base,back, pillows etc like entire sections that I have to unbox, rebox and take to shipping to get my refund. Lovesac claimed they would take care of my wife and I who have kids for the extra work and time for this mistake lovsac made. Well, we did our end of the deal and now unfortunately lovesac has decided to not give us any discount or deal on other items for our time.
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December 2023 by Sandra Wardlaw
Zackary was amazing! He answered all our questions because we have 6 kids and have us a quote. The only thing is it's so expensive and we wanna be able to put a large sum down. But when that time comes were buying a Love Sac when we're able too! Thank you so much Zackary, you were very kind and knew just what we wanted thank you for being so patience with us.
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December 2023 by D P
Paid over 8k for a couch from them. When we purchased they said that the sale going on was the biggest sale they’ve ever had and that I should purchase them to get the best price. I’ve seen the same sale all year round and and even better one going on now. Not very honest sales people, per usual I guess. For nearly 9k for this couch I’m not super impressed. The covers came with seam threads all sticking out and some of the cushions have gone completely saggy just after a few months of having it and trying to properly re fluff using their own instructions. The stealth tech actually sucks and the connectivity is always as hassle. I wish I would’ve saved my money.
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August 2023 by Scott Derby
Beth was simply amazing. Hypercompetent, kind, and patient. She navigated us through the process of buying our couch with gentle assuredness as she calmly spent hours of her time with us. I hope the product is as good as her salesmanship. Great experience!
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July 2023 by Donna T.
7.8.23 Went to The Woodlands mall to the Lovesac showroom. We wanted to sit and look at the Lovesac couches (Sactionals)I am going to say these couches (Sactionals) are expensive but super functional. The storage inside is a great idea, but of course that cost extra and being able to wash the covers is great too. Later on, you can just change the covers out for a different color or just a new cover set. You can also add more pieces whenever you want too. The possibilities are endless.The gentlemen named Ian was super helpful and knowledgeable on the products he is selling. (Thanks Ian) We really like the couches(Sactionals) and the way you can move them around for your different needs. We went to look at more living room furniture at other stores and WOW, all furniture prices are outrageous this days. We are still thinking about purchasing these Sactionals. Will update my review if we purchase.
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June 2023 by Lisa Nagle
This was the easiest and most pleasant furniture buying experience of my life! Super friendly and helpful staff!
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June 2023 by Jason Stroud
I had an issue with my StealthTec unit and the customer service I experienced was great! They asked me a few questions and handled my issue with ease and grace. Thank you!!
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June 2023 by CJ Jones
Ian was really dope came up to me greating explained everything thoroughly. I explained to him I was moving and what I was looking for and he guided me even with lead times. I'll be back once I'm settled
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May 2023 by F.M. Wendt
Well I’ve sent numerous emails and other communications since spending nearly $9,000 and the National Group refuses to respond. Several times and certainly in 2019 they were notifying customers about moving production out of China. Well apparently they did not. By their silence on the matter they may have factories in either Wuhan, Uyghur, or Tibetan provinces. Sad and very disappointing.
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April 2023 by Stephanie Graves
Easy to buy, manageable to assemble, and dream to own!!!Buying - entire store team is friendly, helpful, efficient, educated on products, and thorough! And we had couch at our door in 3 days!Assemble - my 12 year old daughter and I put it all together - 6 hours split between 2 evenings - unpackaged it all then got it to the recycling pile - then put items together - you need to follow videos!! Unpack, sort, cover, lay out, secure feet, latch, decorate and boom! There are some tough spots that require some strength but again my 12 year and I (middle aged, semi fit woman) put it together after a full day. Push thru it, get the covers on straight and lay out BEFoRE attaching anything . And you should be fine!!Own- only been a week but we have done a rearrangement drill and it was 12 minutes start to finish! Water wipes up, cushions secure, comfortable and beautiful and fits nicely in room!!We purchased because we were looking for some thing eco-conscious, waterproof for the dogs and resilient for our family and we love the flexibility too!! So why not 5…the price - o have heard others say…$7000 to spend 8 hours assembling is too much..I do agree -they should have an assembly option and then you can reassemble or move on own…Thanks for inventing!!
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March 2023 by Sam Lark
The sales person (Janie) was very helpful, knowledgeable, and informative about the product. We enjoyed our experience at the showroom in the Woodlands mall.
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December 2022 by Susan Ferguson
We had the most amazing experience at Lovesac in The Woodlands Mall. I made a same day appointment (appointment availability was almost instant!). When we arrived they were ready for us! Our sales person, Beth, knew exactly what I was looking for based on appointment details I gave and helped us with final selections. She was amazing! She knew the best fabric, filling, and accessories for my needs and her expertise in deciding on color was spot on. The overall experience was top notch and very professional. They know what they’re doing! My best advice is to do your research on configuration, make an appointment for your visit, and just show up! They’ll do the rest!
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December 2022 by Julie
Our experience with Jamie at The Woodlands store was great! She is very knowledgeable and was patient with us while we deliberated what size sofa we wanted and what material we wanted!! I highly recommend her!
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December 2022 by Ryan Dickert
Never told me I had to assemble the couch there first time. Sure I get it if I want to change it up. Spending 10,000 plus on a unit and having to do it your self is a joke