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July 2024 by Lauri R
A lot of variety of clothes for boy and girl. I have bought my baby clothes here for special occasions and it’s worth the money.
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November 2023 by Romy McCloskey
Such sweet clothing!
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July 2023 by Abdulaziz
Nice collection
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December 2022 by y r
I always do all my shopping online or call the JJ store in highland village. I was looking for a specific item, it was sold out online and the only store close that had it was the woodlands.The first young lady that did my phone order was nice and helpful.When I called to get a tracking # because I hadn’t received my order, this older lady answered but sounded like she was annoyed and would answer in a tone.Might be the same one that followed me around one time I came in.
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December 2022 by Thomas
Be advised. Racist employee.(Short brown hair, mole on face, always wearing a scowl)There is an old bitter woman here who seems to get her jollies by harassing hispanic, black or Asian patrons. I have witnessed this firsthand.We spend thousands on J&J clothing for my girls. We avoid this brick & mortar location because of this bitter old hag.Let me elaborate. My wife is Hispanic, and when she attempted to use a coupon or swap out an online purchase for a different size, this old woman was condescending, rude, and snubbed her nose at my wife. But when I do it (a white man) she behaves. This has happened on more than one occasion.Numerous people have complained about this old bag. J&J needs to address this. Perhaps J&J refuses to address this habitual offender because they condone this type of behavior.
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September 2022 by Diana Lopez
They must've closed the store, because I could not find it anywhere! Even according to the malls directory!!!! They were literally the ONLY reason I went to the mall!
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July 2022 by Marie Alkabi
I am very disappointed in the customer service provided by Maria. She was both unacceptable and unprofessional. This was my first time shopping here but will be my last. I came to return unworn items with all tags still attached as bought. The sale associate asked what was the return reason. I told her it was fitting issues. She then said “you were here with your husband and babies when he made the purchase.” Yes, but we soon realized later on that some items didn’t fit right because the kids tried the items on top of their clothes at the store. After inspecting all the clothing items, she said only 4 of the 5 items can be returned and pointed to some barely noticeable “spot” on the shirt. While I’m still searching for the “spot”, she went on and said “you can’t return this either” and pointing to the elastic leg holes on the 3-6 months old romper. I said that I’m willing to take the shirt back since my toddler may have inadvertently created a stain without me knowing while trying in store. She then flipped the 3-6 months romper over and then pointed to a general area and stated “the item is damaged so [she] can’t return it.” I said that is unfair since all we did was try on. I asked her why won’t she recheck the other 3 items like how she rechecked the romper. She responded “I’m not going to recheck them” and proceeded on with her scanning, produced a receipt for me to sign. I asked her “What is your name?” and she responded “I’m the manager and my name is on the receipt.” I found out her name is Maria on the receipt. I left the store feeling disrespected and wronged. If she is the manager and representing the company and with this type of customer service, I’d advise anybody to shop somewhere else.
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June 2022 by Maliha Hussain
Lovely kids dresses
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June 2022 by A M
I usually come to this store to buy cute pieces during various holidays and I always get weird comments from the employees. I’ll get comments such as, oh is this your first child? In regards to me buying an outfit. They give me a weird look while asking and I feel that’s completely inappropriate. This past visit, I told an employee who was helping me that I was shopping for an outdoor Easter boho shoot with a goat. So, I was looking for a clean and simple look. The lady just rolled her eyes and scurried along. I don’t see why they have an issue with me purchasing for my son and I feel that it isn’t their place to have a visible opinion. It just makes me feel like I am judge for shopping here and I feel like I have a right to shop here without this type of judgement.
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April 2022 by Ashley M
I usually come to this store to buy cute pieces during various holidays and I always get weird comments from the employees. I’ll get comments such as, oh is this your first child? In regards to me buying an outfit. They give me a weird look while asking and I feel that’s completely inappropriate. This past visit, I told an employee who was helping me that I was shopping for an outdoor Easter boho shoot with a goat. So, I was looking for a clean and simple look. The lady just rolled her eyes and scurried along. I don’t see why they have an issue with me purchasing for my son and I feel that it isn’t their place to have a visible opinion. It just makes me feel like I am judge for shopping here and I feel like I have a right to shop here without this type of judgement.
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January 2022 by DR_ brntts
Hate going in this store. Helping me select a few items, someone walks in with a return, turn your attention to helping them, and now I’m standing here waiting to pay for items. 2 min pass…5….10….issues with return. I leave. Zero stars on customer service. What a waste of my time.
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December 2021 by San Burnett
Hate going in this store. Helping me select a few items, someone walks in with a return, turn your attention to helping them, and now I’m standing here waiting to pay for items. 2 min pass…5….10….issues with return. I leave. Zero stars on customer service. What a waste of my time.
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November 2021 by crystal castillo
Love this place! everyone is so helpful and the clothes are super cute!
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June 2021 by Gabriela L.
I absolutely love Janie and Jack. Their clothes are classic and just hands down better than any other clothes you will find for your child. They have a new manager and the store is amazing. The costumer service is great and they take the time to know you. My oldest is 4 and they have known me since I was pregnant with him. Every time I go in not only dl they ask if they can help me with my shopping but they ask about my kids. If you have had a bad costumer service experience before I can assure you that the new manager and her team are great!
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March 2021 by Brittany Ann Herrera
I love this store. The workers are so helpful and super sweet. Not to mention patient! Especially for someone picky who cant make their minds up like me.
